Ballard Designs
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Ballard Essential Throw Pillows

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essential Throw Pillow - 18" is rated 4.6 out of 5 by 136.
Rated 3 out of 5 by from flat looking pillow The insert does not fill out the pillow so it looks flat. The pillow fabric is okay, not great but my main issue is with how anemic the insert is.
Date published: 2014-02-27
Rated 3 out of 5 by from Good quality - wrong color I received the pillows and was very excited (we just bought a condo and in the process of furnishing) until I layed them on the sofa. - They are two different colors. I will need to return them. I inadvertently left them at the condo - will return this weekend (10/22-23) to condo and return them to you on the 24th for exchange. Cannot use them as is. Nothing wrong with quality.
Date published: 2011-10-16
Rated 2 out of 5 by from Flatten quickly These pillows have flattened very quickly. Not sure what we need to do to get them to 'fluffen' up. Given the price paid we expected a lot more from them.
Date published: 2012-09-24
Rated 2 out of 5 by from Not up to Ballard's usual standards The fabric is not high quality and has marks that make it looked worn. The embroidery is inferior. I am disappointed because it is a gift for my son and i don't feel proud to give it.
Date published: 2013-11-09
Rated 2 out of 5 by from No substance These inserts are reasonably priced; however, I would not recommend this product unless you like a pillow which goes flat the moment you lay your head on it. If it's purely for decoration, it would be decent.
Date published: 2013-02-07
Rated 1 out of 5 by from attention to detail was missed I will note that it took close to 6 weeks to receive the pillows and when I did: The inserts are too small (skimpy) but were recommended for that size; and The monogram was upside down for one of the pillows (zipper at the top as opposed to at the bottom as it should have been). Unfortuntate as I have usually had good luck with Ballard.
Date published: 2011-06-09
Rated 1 out of 5 by from Crunchy and flat pillows I bought two of these for accent pillows on my couch. They actually crackle and crunch when you lean on them or move them. They sound like they are made of a diaper. Also, when using them to lean against they go completely flat. They are the worst pillows I have ever purchased and now need to shop for something new and hope I can find something that fits in the safari cover we bought with the pillows.
Date published: 2015-02-23
Rated 1 out of 5 by from The insert does not fill it out, the pillows look slouchy and sloppy. The insert does not fill the pillow out, they look sloppy and slouchy. I was not very happy with this purchase.
Date published: 2011-03-16
Rated 1 out of 5 by from I might have recommended this product but it never arrived to the recepient! I ordered two of these monogrammed for Christmas for two different relatives. One party received it. The other did not! I have always valued Ballard Designs products and customer service. But I was really disappointed this time. I'm sure it must be the delivery service because my tracking info said it was shipped.......will have to ask for refund if it never arrives. Still love your designs and quality of products!
Date published: 2012-01-05
Rated 1 out of 5 by from Poor quality The pillow insert is white and shows right thru the brown pillow fabric, looks terrible.
Date published: 2012-11-18
Rated 1 out of 5 by from Too thin, can see right through I ordered the chocolate burlap pillows, after putting the insert in, you could completely see the white pillow through the brown fibers. Also, there was a "dust" of some sort that flew off when stuffing. Assume its the dye, probably would stain... Sent back. I have the plain burlap and those are just fine.
Date published: 2013-06-09
Rated 1 out of 5 by from Very disappointed! Very disappointed. The inserts are much smaller than the pillow and the pillow is very flat. I ordered the color celery to match the curtains and the color is way off - almost light tan. The two that I ordered didn't even match - very different from each other. I even ordered a second pair to see if the first was a mistake - still no good.
Date published: 2012-11-13
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Product:FP701-Ballard Essential Throw Pillows

Ballard Essential Throw Pillow - 12x20

Ballard Essential Throw Pillow - 18"

Ballard Essential Throw Pillow - 20"

Ballard Essential Throw Pillow - 22"

Ballard Essential Throw Pillow - 26"


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