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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 135 reviewers.
Rated 5 out of 5 by Great quality and a beautiful addition to my home's decor I love the goose pillow insert and the cover itself is made very well. A nice job was done on the embroidery. It adds so much "hominess" to the bench I also ordered from Ballard. I have been a big fan for a long time. Thank you for great quality and unique products. December 17, 2011
Rated 5 out of 5 by Love this pillow This pillow adds the finishing touches to my sofa. I absolutely LOVE it and would highly recommend it!! December 14, 2011
Rated 5 out of 5 by Beautiful pillow, outstanding quality, terrific price! I will never buy basic pillows anywhere else. The quality is outstanding, just like everything Ballard. The price can't be beat! December 6, 2011
Rated 5 out of 5 by Great Quality! Was looking for a pillow that I could have monogrammed for my couch. I have Burlap through out my house and thought it would be a great compliment. And how it was!!! I get more comments (positive) about that one pillow! So much so I ordered the Shower curtain with the fringe for my master bath!!! Only downside is that it is on B/O till Feb! YEAH for Ballards!!!! November 28, 2011
Rated 5 out of 5 by Great added touch--anywhere! The Ballard basic pillows are delightful. The ones I got were monogrammed and were perfect finishing touches to tie in with the decor. The finish work on the pillows and inserts is quite good. In this case, more is better! November 25, 2011
Rated 5 out of 5 by Great colors and wonderful quality I am quite jpleased with my pillows; we use them in the dinette area for support on the chairs and extra color. Thanks for a great product. Will be buying more. November 12, 2011
Rated 5 out of 5 by love the personal touch So glad I found these pillows, you can add your own personal message . I've already ordered a few and plan on ordering more. Love these beautiful pillows,such a great way to give your home that special flair. October 28, 2011
Rated 4 out of 5 by perfect little lumbar pillow We are enjoying our new small lumbar pillows. They are a really comfortable addition to fairly upright wing chairs, fitting much better than the square pillows that used to be there. The ivory quilted fabric is great and goes with everything else! I didn't monogram them as I was afraid it wouldn't look right with the quilted look, but I wish I had, I would have looked great. October 20, 2011
Rated 3 out of 5 by Good quality - wrong color I received the pillows and was very excited (we just bought a condo and in the process of furnishing) until I layed them on the sofa. - They are two different colors. I will need to return them. I inadvertently left them at the condo - will return this weekend (10/22-23) to condo and return them to you on the 24th for exchange. Cannot use them as is. Nothing wrong with quality. October 16, 2011
Rated 5 out of 5 by Wonderful, high end pillows Adds a personal touch with the monogram. Very nice fabrics, well made with plush down inserts. Very high end at a better price! October 14, 2011
Rated 5 out of 5 by Excellent quality. The Ballard Basic pillow is not only an excellent value, but the quality is also outstanding. I've ordered these pillows several times over the years and am never disappointed! October 12, 2011
Rated 5 out of 5 by Great Quality Pillow These are great quality pillows at a very affordable price. The monogramming is well done and adds to the beauty of the pillow. Would highly recommend. They were also shipped out very fast. Thank you Ballard! September 21, 2011
Rated 5 out of 5 by EXCELLENT QUALITY This pillow is just what I expect from Ballard. Exactly as pictured plus, on close inspection, it has quality fabric, excellent workmanship and a beautiful monogram! Perfect! September 17, 2011
Rated 4 out of 5 by Great pillows I would definitely recommend Ballard's pillows to anyone and have. My only complaint is that I think the shipping price is too high. September 15, 2011
Rated 5 out of 5 by Affordable quality! The pillow inserts were soft and comfy and the pillow covers look great. The colors on the website looked exactly like the actual pillow cover. September 7, 2011
Rated 5 out of 5 by Ballard Basic Pillows This size is one of my very favorite. 15x30. Love every fabric I've ordered in pillow covers as well. From velvet to standard material on other covers. Have been happy with all of them. Except the burlap. It's just too rough and not comfy for my home. August 4, 2011
Rated 5 out of 5 by a great basic i bought a plain linen pillow as a throw for a paisley linen was a bit plain, so i affixed some old pins to it (gold and amber...)..looks great! it just needed a little touch of color :-) the quality of the pillow is quite good..stitched properly and just the right amount of "poof".. August 4, 2011
Rated 5 out of 5 by Beautiful, personal, and a great value. This is the fourth monogrammed pillow I've ordered from Ballards, and I am completely satisfied with all. Two were for me, and two were gifts, and the recipients loved them. The monogramming is lovely and the fabric of excellent quality. Shipping was very fast. All in all, a wonderful accessory at a great price. July 27, 2011
Rated 5 out of 5 by The pillow is so striking I have gotten so many compliments on the monogramed pillow cover. It is very good quality and I plan to give them as Christmas gifts. July 27, 2011
Rated 5 out of 5 by I love, love, love these pillows These pillows are a great buy. They are made extremely well and the monogramming looks wonderful. The shipping was timely and they were packaged well. I am always satisfied with Ballard's products, and these pillows are keepers. July 17, 2011
Rated 4 out of 5 by well made but not quite ready to use This is one of seven pillows I ordered, and I like them all. They are sturdily constructed and quite attractive. The only drawback was that the seams were not pressed, plus the cover was tightly folded for shipping. It needed to be thoroughly ironed before I could put it on the insert. For the price, variety of sizes and fabrics, I'd probably get them again, though. July 11, 2011
Rated 4 out of 5 by A great and simple pillow! I love the Ballard Basic pillow and that you are able to pick your own pattern, which are lovely by the way. The pillow is soft and the perfect size for my couch. July 6, 2011
Rated 5 out of 5 by Love your pillows! I order approximately 12 pillows for my friend and myself. Quality is outstanding and monogramming adds that extra and the best thing about the monogramming is that it is free. Most other mail order companies charge at least $5.00 or $6.00. I did have one pillow case that I needed to send back because of a flaw. The order was handled with speed and the return was also quick. July 1, 2011
Rated 5 out of 5 by Perfect Small Print Check Looks awesome with my large skylar print check. The perfect shade of green for my French country cottage!! June 28, 2011
Rated 5 out of 5 by Perfect Pillow *perfect size and shape *not too hard and not too soft/both insert and cover *pattern and color blends in very nicely with current decor *easy to clean when necessary June 16, 2011
Rated 5 out of 5 by The pillows are very well made. I love my new pillows! They are the perfect addition to my living room. The inserts make them really comfortable as well. June 11, 2011
Rated 1 out of 5 by attention to detail was missed I will note that it took close to 6 weeks to receive the pillows and when I did: The inserts are too small (skimpy) but were recommended for that size; and The monogram was upside down for one of the pillows (zipper at the top as opposed to at the bottom as it should have been). Unfortuntate as I have usually had good luck with Ballard. June 9, 2011
Rated 5 out of 5 by Exactly as marketed. Very nice pillows for the price. There are none that I can find on the market any better for the price. Fabrics are good and monogram is good. June 4, 2011
Rated 5 out of 5 by Great pillow, great value These are great pillows! The monogramming is a bonus and looks fabulous. Great value for the money. May 31, 2011
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Product:FP701-Ballard Essential Throw Pillows

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