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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Basic Pillows 18" 4.6 5 168 168
We bought 2 of these pillows and they are great. We love the color, the feel, and they look great on our beautiful white leather sofa. March 22, 2013
Nice pillows I have several of these Essential pillows in a variety of sizes. Like the inserts a lot, like all the fabric choices and love Ballard. Everything I have ever bought from them is great, and the one time I wasn't pleased, they fixed it immediately! February 28, 2013
Pillow is great I loved my rectangular pillow so much I ordered a second one! I had previously ordered Ballards Coventry bench as a banquette seat for my newly remodeled kitchen (which I love). After I had it I saw that I could get a matching pillow would make it even more of a lounging spot. Very good quality and comfort, and a good decision! Think I'll order another color to trade off for a different look. Love the black and white check fabric! January 18, 2013
Great value No complaints - ordered the linen 12x20 pillow with navy blue monogram. I'm very happy with it. Love the range of choices for size, fabric, and monogramming style. Overall great value. February 13, 2013
No substance These inserts are reasonably priced; however, I would not recommend this product unless you like a pillow which goes flat the moment you lay your head on it. If it's purely for decoration, it would be decent. February 7, 2013
Quality product I ordered 3 pillows and twill covers for my couch. The pillows are great quality as are the covers. The pillows are a little softer fill than I though they should be. The description should said soft down fill. However I am happy with them. January 10, 2013
Stunning I ordered three and plan to give two away as Christmas gifts, keeping one for myself. I always enjoy giving gifts which I know the persons will enjoy receiving and making it something special for them....like the monogramming on each pillow with their initials. Should not be a problem with how to care for the pillowcases as they can be easily removed for cleaning. Love that! December 15, 2012
Nice but not very full The pillow covers are terrific. The feather inserts are well made and of good quality but simply need more stuffing. Overall, I am content with the pillows. January 14, 2013
Excellent product & value So happy with my pillows! And the price point was an added bonus. January 14, 2013
Nice fabric. Great service! Very nice pillows at a great price. Delivery was very prompt. January 14, 2013
Very disappointed! Very disappointed. The inserts are much smaller than the pillow and the pillow is very flat. I ordered the color celery to match the curtains and the color is way off - almost light tan. The two that I ordered didn't even match - very different from each other. I even ordered a second pair to see if the first was a mistake - still no good. November 13, 2012
Beautiful I ordered two of these pillows for my living room. They add just the right touch to my couches without taking up too much sitting space. I usually sew my own decorative pillows but this particular set I could have not completed for the price Ballard Designs offered. It was a great deal and the quality is up to my high standards. November 15, 2012
Beautiful and practical These pillows were meticulously monogrammed and came in a timely fashion. They are really well made, and the inserts are of good quality. I would use these in many clients homes. They look good on the sofa and do not appear wrinkled when used as a backrest. November 8, 2012
Just off the mark I ordered the rectangle pillow in apple green velvet with monogram but was disappointed that the green color is washed out; not a vibrant apple green as it looked online and in earlier catalogues; it just misses the mark in being an outstanding value otherwise. October 27, 2012
Poor quality The pillow insert is white and shows right thru the brown pillow fabric, looks terrible. November 18, 2012
pillow has pizazz I ordered the black and white checked pillow and can't believe how it ties the room together. It is well made and the fabric is great. I've gotten compliments already. October 26, 2012
Perfect! I ordered this pillow for my chair and a half and it is perfect! High quality fabric and monogramming. November 5, 2012
Great versatility !! Very pleased with the look and quality of essential pillows I ordered. They allow a custom look by adding other pieces in the same fabric, without a custom price. October 19, 2012
Great quality, fast shipping! These pillows are wonderful! Both the inserts and covers are high quality - and free monogramming is such a treat! I was so delighted with these pillows that I've purchased more - would definitely recommend to others. Note, these are very soft - they'll stand up in their own for decorative purposes, but won't provide a lot of support (which is expected for down/down alternative pillow, just a note for those who may not think about it!) August 9, 2012
Perfect in every way Color is vibrant, pillows are made well and are very comfortable, just the right amount of down and feathers in the pillow insert. October 9, 2012
Beautiful--- Looks hand tailored I am very pleased with the Essential pillow, which I ordered in a sand colored twill material. The color and feel of the material are wonderful & I am very pleased with the down-blend insert, which is soft, but can be plumped up. The insert does not have the unpleasant smell that some inferior down-blend inserts have. The price is very reasonable, especially given the superior quality. My only disappointment is that they don't carry it in a 16" X 16" size. I will definitely purchase more of these pillows! June 14, 2012
Perfect Pillows I bought these pillows and mongrammed covers for two Adirondack chairs on my cottage porch. They look more expensive than they are, the color is a true navy blue and they provide just the right amount of lumbar support - they're perfect! August 27, 2012
Beautiful Pillow - Nice Material I ordered a pillow and had it monogrammed for my son's room. The pillow insert is real down so it is super soft, but holds its shape well. The pillow cover is very well made, the material soft, and the monogramming is beautiful! Although it is for my son's bed (he is 15 - and may not match my level of excitement for monogrammed pillows) it is quite nice; adds a classy touch! I recommend this product. June 22, 2012
Great buy and quality I purchased two pillows and inserts that were monogrammed. The quality of the product was very good - color and corresponding thread color of monogram were great. Delivery was fast. I am very pleased with the what I purchased. Actually, I have been pleased with all my purchases from Ballard Design. July 20, 2012
Great value Outstanding quality and workmanship. And I like that I was able to match a Ballards Essential tablecloth purchased some time ago. August 23, 2012
It's my go-to pillow...a great value. This is the third monogrammed pillow of this size that I have purchased from Ballard Designs in different colors and monogram styles. It's my go-to pillow, nice quality and versatile enough for a sofa, bed, even for a child's room. Love the price too - it's a great value. June 29, 2012
Great Pillow I ordered this pillow in cream with gold monogramming. The craftmanship is just great, and the pillow very soft. Love that I can unzip and take off to clean. I am very satisfied with this product. July 12, 2012
Quality Product This is my third monogrammed pillow from BD, and I am officially addicted to these pillows (a southern girl just can't have enough monogrammed products.) I have shopped at other high-end, on-line boutiques, and for the quality and price, BD just can't be beat. Highly recommend. June 8, 2012
Better than I expected! These two little pillows are our favorites on the whole couch. We recently replaced all the throw pillows in our media room. My Aunt recommended I get them all from you, and now I wish I had listened. The soft down feel is so comfortable and the fabric is both sturdy and beautiful. Everyone gets to movie time fast to try and get the only two we have. I'll be getting more! They have been bettter than I expected! April 6, 2012
Awesome pillows! I just wanted to say I had never ordered from Ballard before and I am very happy that I did! I ordered the basic pillows in black/white check. They are great quality and look so good on my sofa. I was impressed with the service/shipping. My pillows came before the estimated delivery date. Will have no hesitation in ordering from Ballard Designs again! Thanks! April 30, 2012
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Product:FP587-Ballard Basic Pillows