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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 135 reviewers.
Rated 5 out of 5 by Pillow is great I loved my rectangular pillow so much I ordered a second one! I had previously ordered Ballards Coventry bench as a banquette seat for my newly remodeled kitchen (which I love). After I had it I saw that I could get a matching pillow would make it even more of a lounging spot. Very good quality and comfort, and a good decision! Think I'll order another color to trade off for a different look. Love the black and white check fabric! January 18, 2013
Rated 5 out of 5 by Excellent product & value So happy with my pillows! And the price point was an added bonus. January 14, 2013
Rated 5 out of 5 by Nice fabric. Great service! Very nice pillows at a great price. Delivery was very prompt. January 14, 2013
Rated 3 out of 5 by Nice but not very full The pillow covers are terrific. The feather inserts are well made and of good quality but simply need more stuffing. Overall, I am content with the pillows. January 14, 2013
Rated 4 out of 5 by Quality product I ordered 3 pillows and twill covers for my couch. The pillows are great quality as are the covers. The pillows are a little softer fill than I though they should be. The description should said soft down fill. However I am happy with them. January 10, 2013
Rated 5 out of 5 by Stunning I ordered three and plan to give two away as Christmas gifts, keeping one for myself. I always enjoy giving gifts which I know the persons will enjoy receiving and making it something special for the monogramming on each pillow with their initials. Should not be a problem with how to care for the pillowcases as they can be easily removed for cleaning. Love that! December 15, 2012
Rated 1 out of 5 by Poor quality The pillow insert is white and shows right thru the brown pillow fabric, looks terrible. November 18, 2012
Rated 5 out of 5 by Beautiful I ordered two of these pillows for my living room. They add just the right touch to my couches without taking up too much sitting space. I usually sew my own decorative pillows but this particular set I could have not completed for the price Ballard Designs offered. It was a great deal and the quality is up to my high standards. November 15, 2012
Rated 1 out of 5 by Very disappointed! Very disappointed. The inserts are much smaller than the pillow and the pillow is very flat. I ordered the color celery to match the curtains and the color is way off - almost light tan. The two that I ordered didn't even match - very different from each other. I even ordered a second pair to see if the first was a mistake - still no good. November 13, 2012
Rated 5 out of 5 by Beautiful and practical These pillows were meticulously monogrammed and came in a timely fashion. They are really well made, and the inserts are of good quality. I would use these in many clients homes. They look good on the sofa and do not appear wrinkled when used as a backrest. November 8, 2012
Rated 5 out of 5 by Perfect! I ordered this pillow for my chair and a half and it is perfect! High quality fabric and monogramming. November 5, 2012
Rated 3 out of 5 by Just off the mark I ordered the rectangle pillow in apple green velvet with monogram but was disappointed that the green color is washed out; not a vibrant apple green as it looked online and in earlier catalogues; it just misses the mark in being an outstanding value otherwise. October 27, 2012
Rated 5 out of 5 by pillow has pizazz I ordered the black and white checked pillow and can't believe how it ties the room together. It is well made and the fabric is great. I've gotten compliments already. October 26, 2012
Rated 5 out of 5 by Great versatility !! Very pleased with the look and quality of essential pillows I ordered. They allow a custom look by adding other pieces in the same fabric, without a custom price. October 19, 2012
Rated 5 out of 5 by Perfect in every way Color is vibrant, pillows are made well and are very comfortable, just the right amount of down and feathers in the pillow insert. October 9, 2012
Rated 2 out of 5 by Flatten quickly These pillows have flattened very quickly. Not sure what we need to do to get them to 'fluffen' up. Given the price paid we expected a lot more from them. September 24, 2012
Rated 5 out of 5 by Perfect Pillows I bought these pillows and mongrammed covers for two Adirondack chairs on my cottage porch. They look more expensive than they are, the color is a true navy blue and they provide just the right amount of lumbar support - they're perfect! August 27, 2012
Rated 5 out of 5 by Great value Outstanding quality and workmanship. And I like that I was able to match a Ballards Essential tablecloth purchased some time ago. August 23, 2012
Rated 5 out of 5 by Great quality, fast shipping! These pillows are wonderful! Both the inserts and covers are high quality - and free monogramming is such a treat! I was so delighted with these pillows that I've purchased more - would definitely recommend to others. Note, these are very soft - they'll stand up in their own for decorative purposes, but won't provide a lot of support (which is expected for down/down alternative pillow, just a note for those who may not think about it!) August 9, 2012
Rated 5 out of 5 by Great buy and quality I purchased two pillows and inserts that were monogrammed. The quality of the product was very good - color and corresponding thread color of monogram were great. Delivery was fast. I am very pleased with the what I purchased. Actually, I have been pleased with all my purchases from Ballard Design. July 20, 2012
Rated 5 out of 5 by Attractive Designer Pillow My 12 x 14 pillow turned out perfectly. The pillow is well made with even seams and a hidden zipper. The piping gives it a nice designer touch without the added cost. I added a monogram to my pillow for the finishing touch. The velvet fabric was perfect. The down insert gives the pillow added fluffiness. I love this pillow so much that I plan to order a few more. For the price, this pillow is a steal! July 14, 2012
Rated 5 out of 5 by Great Pillow I ordered this pillow in cream with gold monogramming. The craftmanship is just great, and the pillow very soft. Love that I can unzip and take off to clean. I am very satisfied with this product. July 12, 2012
Rated 3 out of 5 by A little flimsy I expected the actual pillows to be fuller and firmer. It almost feels like the cover is too big for for the pillows. They look a little flimsy and sloppy. I'm keeping them, but it's just not exactly what I had in mind. July 6, 2012
Rated 5 out of 5 by It's my go-to pillow...a great value. This is the third monogrammed pillow of this size that I have purchased from Ballard Designs in different colors and monogram styles. It's my go-to pillow, nice quality and versatile enough for a sofa, bed, even for a child's room. Love the price too - it's a great value. June 29, 2012
Rated 5 out of 5 by Beautiful Pillow - Nice Material I ordered a pillow and had it monogrammed for my son's room. The pillow insert is real down so it is super soft, but holds its shape well. The pillow cover is very well made, the material soft, and the monogramming is beautiful! Although it is for my son's bed (he is 15 - and may not match my level of excitement for monogrammed pillows) it is quite nice; adds a classy touch! I recommend this product. June 22, 2012
Rated 5 out of 5 by Beautiful--- Looks hand tailored I am very pleased with the Essential pillow, which I ordered in a sand colored twill material. The color and feel of the material are wonderful & I am very pleased with the down-blend insert, which is soft, but can be plumped up. The insert does not have the unpleasant smell that some inferior down-blend inserts have. The price is very reasonable, especially given the superior quality. My only disappointment is that they don't carry it in a 16" X 16" size. I will definitely purchase more of these pillows! June 14, 2012
Rated 5 out of 5 by Great quality Will enjoy these pillows for time to come. Great quality. June 8, 2012
Rated 5 out of 5 by Quality Product This is my third monogrammed pillow from BD, and I am officially addicted to these pillows (a southern girl just can't have enough monogrammed products.) I have shopped at other high-end, on-line boutiques, and for the quality and price, BD just can't be beat. Highly recommend. June 8, 2012
Rated 5 out of 5 by Great Finishing Touch! I purchased this pillow in the natural burlap and had it monogrammed in cream. It is the perfect finishing touch in a room that is accented with various burlap items (lamp shades, 2 other Ballard toss pillows...Ballard Burlap Shower Curtain in the adjoining bath). Love it! June 7, 2012
Rated 5 out of 5 by Linen pillows I bought 2 spa linen pillows for chairs in my bedroom and bought 1 natural linen pillow for my bed. These lumbar pillows are great color and value. May 24, 2012
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Product:FP701-Ballard Essential Throw Pillows

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