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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 102 reviewers.
Rated 5 out of 5 by Just the right color and fabric for my sofa I bought the natural linen pillow case cover for a pillow on my sofa. I'm going to buy a similiar cover for the other sofa pillow. It's exactly what I wanted and matches the material and striped pattern of the sofa. June 20, 2011
Rated 5 out of 5 by Nice pillows The pillows are well made and priced fairly. The color is exactly what I needed. June 18, 2011
Rated 5 out of 5 by Exactly what I expected. I bought the pillow insert which is nice and soft. Feathers don't poke out of it. The spa color pillow cover I chose was exactly the color blue I was looking for. Very true to the online picture. And it was a great buy for the price! June 9, 2011
Rated 5 out of 5 by perfect! These pillow covers are so well made, and the price is so 'friendly'....I can't have enough of them! April 6, 2011
Rated 5 out of 5 by Well made and nice color selection I have enjoyed the standard throw pillow covers. I loved the color choices. Mine are the brown check and they go well with my other things. The product is well made and very attractive. Thank you Ballard Designs. March 31, 2011
Rated 5 out of 5 by Wonderful Pillow Covers! I bought the pillow covers, not the inserts, and they're just what I wanted. Colors are perfect, fit is perfect, and on my sofa they look perfect! Sale price was great, too. March 17, 2011
Rated 5 out of 5 by This product is attractive and functional. For a change in look and color, pillow covers do the trick. Free monogramming on velvet brought a warm luxurious feel to my bed room at a very reasonable cost. March 16, 2011
Rated 5 out of 5 by Got Decorating Dilemmas? Change out a pillow! I have purchased these pillow covers in a variety of fabrics and sizes on many occasions. They provide a great value/ option for those of us who like to spice up a room or change color schemes every so often. The covers are well made, removable and hold up well after washing. For a small investment, you can add the perfect pop of color or texture to your room. An excellent resource for any decorating budget! March 16, 2011
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Product:FP700-Ballard Essential Throw Pillow Covers

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