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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 104 reviewers.
Rated 5 out of 5 by Beautiful and durable I bought two of these to cover throw pillows our little ones and pets are constantly dirtying, and the strong fabric looks great and resists showing how much use the pillow gets. Very satisfied with the construction and look of these covers. May 16, 2012
Rated 5 out of 5 by Striking Very nice accent to sofa. Personalization done well. Love it. June 7, 2012
Rated 5 out of 5 by This product was exactly what I expected. I was so pleased with the two pillow covers I just received, I ordered two more in a different size. I love the twill fabric and the beautiful monogram. They are well constructed and look as if they will last a long time. June 20, 2012
Rated 5 out of 5 by Quality, As Described I like to use pillows, curtains and throws to change up the look of my mostly neutral rooms. The only problem with this is storing all those things when not in use. I have therefore enjoyed buying from Ballard as they sell pillow inserts and covers separately - at a decent price unlike THAT more famous, catalog/bricks n mortar retailer. The quality is unsurpassed and I've always gotten exactly what I expected since Ballard uses straight-forward, accurate names for colors and fabrics. I didn't have these embroidered but I have in the past and they do a nice job on that as well. July 4, 2012
Rated 5 out of 5 by Luxury purchase These monogrammed pillow covers are quite luxurious in the fabric used. Similar to the high dollar ones is not better. The price and wait were worth it. I would recommend these pillow covers to anyone looking for an upgrade to their living room or bedroom decor. July 17, 2012
Rated 5 out of 5 by Ballard never disappoints! Love these pillows! I purchased two of the sage checked covers...love them! July 19, 2012
Rated 5 out of 5 by Perfect Pillow Perfect pillow! Color was true and quality exceptional. July 20, 2012
Rated 5 out of 5 by Pillows Love the pillows,but the D I had y'all embroder on it does not look like a D July 26, 2012
Rated 5 out of 5 by Happy with purchase I am very happy with this purchase. Pillow cover is well made with self cording and nice zipper. The price is pretty good for what you get- have unfortunately spent a lot more for a lesser quality in the past. August 6, 2012
Rated 5 out of 5 by Adorable Pillow Cover The burlap pillow cover is great quality and looks beautiful as an accent pillow. August 12, 2012
Rated 5 out of 5 by very happy with quality! It was exactly what I expected! Good quality burlap and sewn well. September 3, 2012
Rated 5 out of 5 by The brown velvet it gorgeous. I ordered two pillow covers in the brown velvet and had them monogrammed in off white. The quality is excellent and they fit the 18"x18" pillow form perfectly. I am very glad I ordered them. September 6, 2012
Rated 5 out of 5 by Great fabric quality and great construction. I could not be happier with my purchase! My next step was to go fabric shopping and have covers custom made. Luckily I remembered that Ballard's had pillow covers. The covers are fabulous and my sofa looks awesome. Thanks! September 9, 2012
Rated 5 out of 5 by Best custom pillows on the market Love my monogrammed custom pillows. They look gorgeous in my bedroom. The workmanship and fabric are outstanding and there is no better value in the market for custom pillows. September 25, 2012
Rated 5 out of 5 by Fabulous! Used a monogramed pillow amid others - Ballard sent high quality, true size and exceptionally well monogramed pillow cover to help me create a look that is truely one of a kind. Love those sales - great value to go along with terrific products! October 7, 2012
Rated 5 out of 5 by I am in love with these monogrammed throw pillows! Believing anything that sits still should be monogrammed, I have become quite a devotee of these throw pillows. We have lots - and lots - of them in our house. I vary the colors and the monogramming/font with the season to keep each room fresh throughout the year. October 19, 2012
Rated 5 out of 5 by Very tasteful accent for next to nothing! Nice quality, heavy velvet...monogram and piping very lux. Such an afordable high end touch, I used my own down insert. November 1, 2012
Rated 5 out of 5 by Essential for Burlap Lovers! I LOVE burlap, so I LOVE Ballard Designs! The quality of their burlap fabric and the construction of these throw pillows (I have them in multiple sizes throughout my home) is top notch! The price is more than reasonable...I would highly recommend this item as a decorative accent! November 7, 2012
Rated 5 out of 5 by Exactly what I wanted and needed. Fantastic look and quality at extremely reasonable price. I researched velvet pillows and covers - Ballard Designs is where I found exactly what I wanted. Designer at furniture store suggested brown velvet square pillows for a small sofa. I balked at the special order price so I researched for the best buy. Pillow covers fit the pillow forms perfect. Rich color. Well made. I am very happy with my purchase. November 9, 2012
Rated 5 out of 5 by Perfect Replacement Throw Pillow Cover These covers were a perfect fit for my throw pillows at a fraction of the price other online retailers were selling them for. The quality is wonderful, and I would highly recommend these to other shoppers! December 20, 2012
Rated 5 out of 5 by Great product and gift I was very happy with my monogrammed pillows. They add a finished, personalized touch to any design. Great bargain! December 21, 2012
Rated 5 out of 5 by great pillows These pillows are great. We have about 10 of them in the velvet style in latte, sand, and carmel. High quality and the engraving is very well done. One of our pillows has the name of our dog embroidered and that one is our favorite. Highly recommend! January 5, 2013
Rated 5 out of 5 by Beautiful quality The burlap cover with my monogrammed initials is perfectly beautiful. Very stylish looking. January 14, 2013
Rated 5 out of 5 by Exceptional ! I ordered the sand velvet with black embroidered monogram and I was so surprised at the quality of fabric, construction, and sewing of the monogram! Plus they have a well sewn hidden zipper as well. This is the most elegant and expensive look at a very reasonable price. I am ordering two more in the black check with red monogram to add to my sofas. I love these covers. January 31, 2013
Rated 5 out of 5 by I ordered two canvas square pillows for my bedroom. The fabric is excellent quality and the piping trim is what I was looking for. I would recommend When I ordered the two pillows I was looking for a specific shade of red to coordinate with a comforter. Not only is the color a fine match, the piping on the pillow finishes it in a way that is upscale. I have washed them and they wash beautifully. I am totally thrilled with the quality of this product. Knitnutt February 14, 2013
Rated 5 out of 5 by fantastic! These pillow covers are fantastic - they're the easiest and certainly the least expensive way to update your old pillows, and one of the few you can buy anywhere without the insert. The butter twill with the FREE monogram completely dresses up a room! The colors shown on the site are accurate. February 15, 2013
Rated 5 out of 5 by 12X20 Pillow Insert Purchase/Khaki Twill Cover, too I have loved the inserts because they don't have too much down--just right. I find the twill covers of high quality--for a simple fabric. Stitching is accurate and fits well. Love shopping at Ballard Outlet because I never know what I'm going to find! We purchased 4 Harlequin Chairs on SPECIAL at the same time---needed them and didn't realize it until we saw them! March 25, 2013
Rated 5 out of 5 by Excellent buy! We have these in the 26" size in an apple or celery velvet (that I don't see listed now) and one in burlap that we had monogrammed. The velvet pillows have stood up to the abuse of my three boys (elementary & middle school age) without showing any wear after two years! I will be ordering additional colors this fall. The burlap pillow is scratchy and uncomfortable, but it is burlap afterall. I was hoping that the magic Ballard touch would have solved that issue, but no such luck. I had our initials monogrammed on it in brown thread and the monogram is too small for my taste on a 26" pillow, but I get compliments on this pillow ALL THE TIME! It looks pretty, achieves the style I wanted, just isn't comfy to snuggle against as the velvet pillows are. You cannot go wrong with these! March 28, 2013
Rated 5 out of 5 by Pillow Perfect I bought 3 covers in Small Grey Check for my family room. The material is thick and quality. I was pleased by the zipper closures, which are hidden. The piping is reallt sewed on very well. The color is true to what is pictured online here. The only thing to note is that they come enclosed in dense plastic covers and due to this the fabric stinks (but they are very protected!). I washed the covers on delicate with cold water and hung to dry. The smell is gone and I just need to do a light iron. June 5, 2013
Rated 5 out of 5 by Comfy & the right fit. I bought 6 of these to replace the ugly covers that came with my brand new sofa i bought elsewhere. They fit great, 26 inch covers. I got the free monogramming as well. July 4, 2013
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