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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Essential Pillow Cover 18" 4.8 5 104 104
Well made and nice color selection I have enjoyed the standard throw pillow covers. I loved the color choices. Mine are the brown check and they go well with my other things. The product is well made and very attractive. Thank you Ballard Designs. March 31, 2011
Wonderful Pillow Covers! I bought the pillow covers, not the inserts, and they're just what I wanted. Colors are perfect, fit is perfect, and on my sofa they look perfect! Sale price was great, too. March 17, 2011
This product is attractive and functional. For a change in look and color, pillow covers do the trick. Free monogramming on velvet brought a warm luxurious feel to my bed room at a very reasonable cost. March 16, 2011
Nice pillows The pillows are well made and priced fairly. The color is exactly what I needed. June 18, 2011
perfect! These pillow covers are so well made, and the price is so 'friendly'....I can't have enough of them! April 6, 2011
Nice cover but needs lining! This pillow very beautiful and the monogramming is well done. My only complaint is that the weave of the fabric allows the pillow insert to show thru. I ordered this pillow in a dark brown so the white pillow insert doesn't look very nice! The cover should be lined! I am planning on covering the insert with a dark fabric which should remedy the situation. September 22, 2013
Got this to match a bench pillow These pillow covers are a great way to complete a décor change. We got these to match the bench pillow in our entry and to bring the same color and pattern from the entry into the great room. September 23, 2013
Great monogrammed pillow Great quality. Love the dark brown velvet. Happy with this purchase. September 27, 2013
Comfy & the right fit. I bought 6 of these to replace the ugly covers that came with my brand new sofa i bought elsewhere. They fit great, 26 inch covers. I got the free monogramming as well. July 4, 2013
Pillow Perfect I bought 3 covers in Small Grey Check for my family room. The material is thick and quality. I was pleased by the zipper closures, which are hidden. The piping is reallt sewed on very well. The color is true to what is pictured online here. The only thing to note is that they come enclosed in dense plastic covers and due to this the fabric stinks (but they are very protected!). I washed the covers on delicate with cold water and hung to dry. The smell is gone and I just need to do a light iron. June 5, 2013
Very cute and up to date item Personalization always makes an item seem special. It would have been nice if item included the pillow and NOT just the pillow cover. February 7, 2012
12X20 Pillow Insert Purchase/Khaki Twill Cover, too I have loved the inserts because they don't have too much down--just right. I find the twill covers of high quality--for a simple fabric. Stitching is accurate and fits well. Love shopping at Ballard Outlet because I never know what I'm going to find! We purchased 4 Harlequin Chairs on SPECIAL at the same time---needed them and didn't realize it until we saw them! March 25, 2013
I ordered two canvas square pillows for my bedroom. The fabric is excellent quality and the piping trim is what I was looking for. I would recommend When I ordered the two pillows I was looking for a specific shade of red to coordinate with a comforter. Not only is the color a fine match, the piping on the pillow finishes it in a way that is upscale. I have washed them and they wash beautifully. I am totally thrilled with the quality of this product. Knitnutt February 14, 2013
great pillows These pillows are great. We have about 10 of them in the velvet style in latte, sand, and carmel. High quality and the engraving is very well done. One of our pillows has the name of our dog embroidered and that one is our favorite. Highly recommend! January 5, 2013
Beautiful quality The burlap cover with my monogrammed initials is perfectly beautiful. Very stylish looking. January 14, 2013
Perfect Replacement Throw Pillow Cover These covers were a perfect fit for my throw pillows at a fraction of the price other online retailers were selling them for. The quality is wonderful, and I would highly recommend these to other shoppers! December 20, 2012
Exactly what I wanted and needed. Fantastic look and quality at extremely reasonable price. I researched velvet pillows and covers - Ballard Designs is where I found exactly what I wanted. Designer at furniture store suggested brown velvet square pillows for a small sofa. I balked at the special order price so I researched for the best buy. Pillow covers fit the pillow forms perfect. Rich color. Well made. I am very happy with my purchase. November 9, 2012
Great product and gift I was very happy with my monogrammed pillows. They add a finished, personalized touch to any design. Great bargain! December 21, 2012
Essential for Burlap Lovers! I LOVE burlap, so I LOVE Ballard Designs! The quality of their burlap fabric and the construction of these throw pillows (I have them in multiple sizes throughout my home) is top notch! The price is more than reasonable...I would highly recommend this item as a decorative accent! November 7, 2012
I am in love with these monogrammed throw pillows! Believing anything that sits still should be monogrammed, I have become quite a devotee of these throw pillows. We have lots - and lots - of them in our house. I vary the colors and the monogramming/font with the season to keep each room fresh throughout the year. October 19, 2012
Fabulous! Used a monogramed pillow amid others - Ballard sent high quality, true size and exceptionally well monogramed pillow cover to help me create a look that is truely one of a kind. Love those sales - great value to go along with terrific products! October 7, 2012
Best custom pillows on the market Love my monogrammed custom pillows. They look gorgeous in my bedroom. The workmanship and fabric are outstanding and there is no better value in the market for custom pillows. September 25, 2012
Great fabric quality and great construction. I could not be happier with my purchase! My next step was to go fabric shopping and have covers custom made. Luckily I remembered that Ballard's had pillow covers. The covers are fabulous and my sofa looks awesome. Thanks! September 9, 2012
The brown velvet it gorgeous. I ordered two pillow covers in the brown velvet and had them monogrammed in off white. The quality is excellent and they fit the 18"x18" pillow form perfectly. I am very glad I ordered them. September 6, 2012
very happy with quality! It was exactly what I expected! Good quality burlap and sewn well. September 3, 2012
Great Holiday Stockings I LOVED the monogramed Christmas stocking for my puppy. It's such a unique fun design. I was a bit disappointed in the tote bag as the handles were very stiff and cheap looking. As far as the pillow covers, the monogramming was very nice, but I was less than thrilled with the color. I was expecting a cleaner apple green and they were a muddy mossy green. Consequently I can't use them with my decor. My own fault, I should have requested a swatch of the fabric first December 11, 2011
not happy with the personalization the pillow was nice, however i did get this item personalized and was not happy! I did "Mr & Mrs" but the font i guess is very close together so the spaces didn't come out - it all reads as one word - because of how bad the personalization looks - i can't use the pillow - wish i was able to review the font with my personalization - then i would have know that it would not work out December 4, 2011
Love It! Fast delivery. Love the pillows, just what I wanted. White quilted personalized with brown thread. Perfectly done. High quality. January 22, 2012
LOVE the Fabric choices for pillow covers! I'm a designer and I love Ballard Designs. My latest purchase was two 26 inch pillow covers in the the small chocolate check fabric and it looks great and mixes well with the other patterns in our family room. The quality, as always, is excellent and I know I'll enjoy these for a long time along with the smaller pillows I had previously ordered. Shipment was SO quick, I was thrilled that the order arrived several days sooner than expected. May 22, 2011
Well made. The pillow is made well and a really great price - especially with the monogramming. However, the "apple green" is really much more of a mossy/lichen green than the name or the online image would suggest. So much so I came online to double check I hadn't accidentally ordered the wrong color. July 27, 2011
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Product:FP585-Ballard Basic Pillow Covers