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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.7 out of 5 by 104
Rated 4 out of 5 by CaptCandCrew Beautiful (but burlap-y)
I ordered these and was SO excited to get them to spruce up my couch. I ordered the burlap to give some texture to the room and they provide ALOT of that! They are gorgeous and the monogram is very very well done---they are just very scratchy (which I should have known since they are, well, burlap!) No worries, they are so beautiful and well done that I am ordering more in twill in a smaller size to complement the beautiful but not so comfy ones!
June 8, 2012
Rated 4 out of 5 by nestinginnc Great monogramming... and no charge!
Ordered 2 monogrammed pillow covers for use on sofa in my bedroom. The monogramming was done beautifully, and the 18" covers fit the 18" pillow forms (that I actually had purchased months before from a fabric store in my area) perfectly, so true to size. Only reason not giving it 5 starts is b/c one of the covers had a small stain on it when it arrived... but good thing is I can machine-wash both covers (I got one twill and one quilted cover), and the stain came right out. And if it hadn't, I know BD would've happily replaced it!
August 10, 2012
Rated 4 out of 5 by Dawson62 Nice cover but needs lining!
This pillow very beautiful and the monogramming is well done. My only complaint is that the weave of the fabric allows the pillow insert to show thru. I ordered this pillow in a dark brown so the white pillow insert doesn't look very nice! The cover should be lined! I am planning on covering the insert with a dark fabric which should remedy the situation.
September 22, 2013
Rated 4 out of 5 by REjuvenate Great color, great quality.
Purchased the lighter jute pillow covers. Color is refreshing and adds a great punch to my bedroom.
January 21, 2016
Rated 3 out of 5 by llay Great Holiday Stockings
I LOVED the monogramed Christmas stocking for my puppy. It's such a unique fun design. I was a bit disappointed in the tote bag as the handles were very stiff and cheap looking. As far as the pillow covers, the monogramming was very nice, but I was less than thrilled with the color. I was expecting a cleaner apple green and they were a muddy mossy green. Consequently I can't use them with my decor. My own fault, I should have requested a swatch of the fabric first
December 11, 2011
Rated 3 out of 5 by Elefteria Got the white quilted -- nice but thin
I have an olive-colored sofa and loveseat that I wanted to brighten up. I kept the 21" pillows that came with the pieces, bought the white quilted basic pillow covers, and find that they add a brightness and lightness to an otherwise-drab decorating scheme. I think the covers are thin, though, and they tend to show all bulges and wrinkles of the pillow inserts. Also, you might want to know that the white quilted is not a bright white, but almost eggshell. The tone goes well with off-white complementary throw pillows and will give you a fresh look.
October 15, 2013
Rated 3 out of 5 by Dfromphilly COLOR IS CORRECT
IT TOOK 2 TIMES TO DELIVER THE CORRECT PAIR.
BUT I DO LIKE THEM, EXCEPT THE FILLERS I ALSO ORDERED COULD BE A LITTLE MORE LARGER.
I AM SATISFIED.
March 28, 2014
Rated 3 out of 5 by petunias3 WHITE IS JUST OKAY
The white material is unsubstantial, so although the monogram is nicely done, the pillow doesn't look as nice as I had hoped.
February 13, 2015
Rated 2 out of 5 by mother3 disapointed
I ordered the green apple color. Waited a LONG time for it. The color was a lot lighter then what was in the picture. When you think of green apple you think of bright and cherry. These are dull in color. More in the celadon family.
June 7, 2012
Rated 1 out of 5 by Bostonian Cheap
Cheap material and color is way off on the monogram mind.
July 1, 2015
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