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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Essential Pillow Cover 18" 4.8 5 104 104
as expected I have several of these pillow covers. I love that they are washable and durable - perfect for families with kids. Generally, the colors are true to what you see online. (However, the crimson is more pink than red. When I called, customer service was very helpful.) I am a very happy Ballard customer. February 21, 2014
Gorgeous! Love these pillows- and such a great deal! The bedding I have is inexpensive, and I was looking for a way to dress it up. These were the perfect solution! Good quality and beautiful monogram. You will not be disappointed. November 9, 2013
Exceptional ! I ordered the sand velvet with black embroidered monogram and I was so surprised at the quality of fabric, construction, and sewing of the monogram! Plus they have a well sewn hidden zipper as well. This is the most elegant and expensive look at a very reasonable price. I am ordering two more in the black check with red monogram to add to my sofas. I love these covers. January 31, 2013
COLOR IS CORRECT IT TOOK 2 TIMES TO DELIVER THE CORRECT PAIR. BUT I DO LIKE THEM, EXCEPT THE FILLERS I ALSO ORDERED COULD BE A LITTLE MORE LARGER. I AM SATISFIED. March 28, 2014
Great Product! Perfect fit, quality material and construct. Looks elegant even after multiple washes. March 23, 2014
Classic The pillow looks great! The free monogram is done well. I just wish you could preview your monogram with thread color on the product. Luckily, it turned out great! May 11, 2012
Love this pillow cover! The dark chocolate cover was beautiful with the monogramming and a perfect addition to my reading chair! Love it! November 10, 2011
Perfect size using as an extra throw pillow (since it is embroidered ith "relax" on the front), goes beautifully in my sunroom with loveseat and to big cushy chairs thanks June 29, 2011
Excellent buy! We have these in the 26" size in an apple or celery velvet (that I don't see listed now) and one in burlap that we had monogrammed. The velvet pillows have stood up to the abuse of my three boys (elementary & middle school age) without showing any wear after two years! I will be ordering additional colors this fall. The burlap pillow is scratchy and uncomfortable, but it is burlap afterall. I was hoping that the magic Ballard touch would have solved that issue, but no such luck. I had our initials monogrammed on it in brown thread and the monogram is too small for my taste on a 26" pillow, but I get compliments on this pillow ALL THE TIME! It looks pretty, achieves the style I wanted, just isn't comfy to snuggle against as the velvet pillows are. You cannot go wrong with these! March 28, 2013
Blended beautifully…great quality I purchased 2 sofas, which I adore, at another retailer. However, I was not terribly pleased with the final outcome of the pillow detailing. Thanks, Ballard, once again, for allowing me to seamlessly blend aftermarket additions that no one can tell are aftermarket with great quality fabric selections. I'm planning an additional purchase for my second sofa. February 8, 2014
Great quality! I ordered the 12X20 pillow cover in Trilby Basketweave Drift, with an off-white monogram, and it exceeded my expectations! My sister loved it. The fabric looks like linen, and the monogram looks great on it. The piping was done well. January 28, 2014
Perfect! I have several of these twill pillow covers. I love that they are machine washable. The fabric is soft and durable - looks great even after washing. I highly recommend the twill pillow covers, especially for families with young children. January 16, 2014
great pillow covers I bought two sets of both the red and the yellow covers. The colors are not bright, so they blend with most everything I have. They are very well made, and fit a 22 inch pillow perfectly. (a little tight, so the pillow holds its shape!) January 10, 2014
fantastic! These pillow covers are fantastic - they're the easiest and certainly the least expensive way to update your old pillows, and one of the few you can buy anywhere without the insert. The butter twill with the FREE monogram completely dresses up a room! The colors shown on the site are accurate. February 15, 2013
Great monogramming... and no charge! Ordered 2 monogrammed pillow covers for use on sofa in my bedroom. The monogramming was done beautifully, and the 18" covers fit the 18" pillow forms (that I actually had purchased months before from a fabric store in my area) perfectly, so true to size. Only reason not giving it 5 starts is b/c one of the covers had a small stain on it when it arrived... but good thing is I can machine-wash both covers (I got one twill and one quilted cover), and the stain came right out. And if it hadn't, I know BD would've happily replaced it! August 10, 2012
Quality, As Described I like to use pillows, curtains and throws to change up the look of my mostly neutral rooms. The only problem with this is storing all those things when not in use. I have therefore enjoyed buying from Ballard as they sell pillow inserts and covers separately - at a decent price unlike THAT more famous, catalog/bricks n mortar retailer. The quality is unsurpassed and I've always gotten exactly what I expected since Ballard uses straight-forward, accurate names for colors and fabrics. I didn't have these embroidered but I have in the past and they do a nice job on that as well. July 4, 2012
Nice fabric; interesting size pillow. The pillow fabric is soft to the touch...a nice velvet-like texture and it was true to the catalogue color but there was a problem with the monogram. I suspect the way the stitching machine holds the fabric in place flattens the velvet, creating what looks like a flaw in the fabric. The letters were "R F V" and it's just below the lower horizontal line in the "F" that the fabric looks like the nap changes direction. Decided to keep it though instead of returning it as a flaw...we own two large dogs and have toddlers who visit so, over time, the pillow will probably with have bigger issues of our own making. Might be an issue for buyers who expect a perfect look. Probably doesn't always happen; perhaps only with certain monogrammed letters. August 29, 2011
Beautiful (but burlap-y) I ordered these and was SO excited to get them to spruce up my couch. I ordered the burlap to give some texture to the room and they provide ALOT of that! They are gorgeous and the monogram is very very well done---they are just very scratchy (which I should have known since they are, well, burlap!) No worries, they are so beautiful and well done that I am ordering more in twill in a smaller size to complement the beautiful but not so comfy ones! June 8, 2012
Great Pillowcovers They look great and you can't beat the price. This will be my choice when I need pillow covers. November 27, 2013
Happy with purchase I am very happy with this purchase. Pillow cover is well made with self cording and nice zipper. The price is pretty good for what you get- have unfortunately spent a lot more for a lesser quality in the past. August 6, 2012
Luxury purchase These monogrammed pillow covers are quite luxurious in the fabric used. Similar to the high dollar ones is not better. The price and wait were worth it. I would recommend these pillow covers to anyone looking for an upgrade to their living room or bedroom decor. July 17, 2012
A favorite gift to give - and to keep! I love these monogrammed pillows - I have 2 and have given others as gifts. Size is right on, and the quality of the cover and monogram is very nice. It's hard to see the exact color of the cover from the website. Bigger color samples on-line might make it easier. I wish I had selected a different color since I added this pillow to a collection of others, and it doesn't coordinate as well as I had hoped. But the pillow, by itself, is perfect. April 18, 2012
Adorable Pillow Cover The burlap pillow cover is great quality and looks beautiful as an accent pillow. August 12, 2012
This product was exactly what I expected. I was so pleased with the two pillow covers I just received, I ordered two more in a different size. I love the twill fabric and the beautiful monogram. They are well constructed and look as if they will last a long time. June 20, 2012
Pillows Love the pillows,but the D I had y'all embroder on it does not look like a D July 26, 2012
Ballard never disappoints! Love these pillows! I purchased two of the sage checked covers...love them! July 19, 2012
disapointed I ordered the green apple color. Waited a LONG time for it. The color was a lot lighter then what was in the picture. When you think of green apple you think of bright and cherry. These are dull in color. More in the celadon family. June 7, 2012
Perfect Match Perfect Match to our Sofa and perfect as a Lumbar pillow although my husband keeps stealing it for a headrest pillow. Quality zipper should last a long time. I had mistakenly forgotten to order the pillow insert and customer service sent it right along at the set cost without extra shipping. Thank you Ballard! You're the Best. April 29, 2012
Perfect Pillow Perfect pillow! Color was true and quality exceptional. July 20, 2012
Good workmanship on this product. Pillow cover is perfect for my loveseat. I love the monogram. November 18, 2013
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Product:FP585-Essential Pillow Cover 18"