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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Essential Pillow Cover 18" 4.8 5 104 104
Just beautiful! I just received 5 monogrammed pillow covers and seaglass chandelier shades - I am thrilled with both as the quality, price, and speed of delivery were fantastic! Thank you for continuing to carry such beautiful products! Tee July 11, 2012
Excellent way to change up a look! I had put covers on both my sofa and chair to change the look, so now I needed to do the same for the cushions that came with the furniture. These cushion covers did an excellent job - I got 2 in a sage/celery green and another 2 in a camel twill. And since the cushions were a bit bigger than the new covers, they're very nice and plump - great for leaning against while relaxing or reading! I'm thinking of getting more covers in some different colors so that I can change the look again. August 5, 2011
Love this pillow! This makes for a great decorative pillow. I got one for my sister with her last name initial. I liked it so much, I got one for myself. The hemp with the chocolate brown initial looks great!!! March 16, 2011
Beautiful Quality These pillow covers were beautiful -I had them monogrammed and they were lovely quality. March 16, 2011
Fantastic Buy! I absolutely love these pillows and have 2 different sizes: the 12X20 and two 18" square pillows. The 12X20 rotates between my living room sofa and my bed, depending on the season. On one of the 18" pillows, I used Monogram Style 12, using 'oOo' and created a unique design! Also bought a 12X20 for my daughter for her daybed. She "stole" it for her MB, so I'm surprising her with a 18" square pillow for her anniversary. Thanks for the great color options on the pillows and thread colors! January 24, 2012
perfect! Just love these! and, of course, I ordered more! If you are a southern gal, you can never have too many of these! May 19, 2011
Nice Quality & Fun I did not realize that these were just covers until I received them. So I just covered the pillows I already had,nice quality.Love the fact that I can put my own sayings on them.I ordered more. March 26, 2012
so comfortable Marcello counter chairs in Sunbrella fabric!!! So beautiful...Perfect workmanship!!! March 16, 2011
Love it! Perfect price and great quality! I'll buy more for gifts! March 16, 2011
Good Quality Except Monogram Was really pleased with the quality except I ordered 2 of them monogramed for my new leather club chairs and they we're not monogramed the same distance down from the top edge. August 25, 2011
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Product:FP700-Ballard Basic Pillow Cover 12x20