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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ballard Essential Throw Pillow Cover - 18" 4.8 5 113 113
Perfect Replacement Throw Pillow Cover These covers were a perfect fit for my throw pillows at a fraction of the price other online retailers were selling them for. The quality is wonderful, and I would highly recommend these to other shoppers! December 20, 2012
Exactly what I wanted and needed. Fantastic look and quality at extremely reasonable price. I researched velvet pillows and covers - Ballard Designs is where I found exactly what I wanted. Designer at furniture store suggested brown velvet square pillows for a small sofa. I balked at the special order price so I researched for the best buy. Pillow covers fit the pillow forms perfect. Rich color. Well made. I am very happy with my purchase. November 9, 2012
Essential for Burlap Lovers! I LOVE burlap, so I LOVE Ballard Designs! The quality of their burlap fabric and the construction of these throw pillows (I have them in multiple sizes throughout my home) is top notch! The price is more than reasonable...I would highly recommend this item as a decorative accent! November 7, 2012
Very tasteful accent for next to nothing! Nice quality, heavy velvet...monogram and piping very lux. Such an afordable high end touch, I used my own down insert. November 1, 2012
I am in love with these monogrammed throw pillows! Believing anything that sits still should be monogrammed, I have become quite a devotee of these throw pillows. We have lots - and lots - of them in our house. I vary the colors and the monogramming/font with the season to keep each room fresh throughout the year. October 19, 2012
Fabulous! Used a monogramed pillow amid others - Ballard sent high quality, true size and exceptionally well monogramed pillow cover to help me create a look that is truely one of a kind. Love those sales - great value to go along with terrific products! October 7, 2012
Best custom pillows on the market Love my monogrammed custom pillows. They look gorgeous in my bedroom. The workmanship and fabric are outstanding and there is no better value in the market for custom pillows. September 25, 2012
Great fabric quality and great construction. I could not be happier with my purchase! My next step was to go fabric shopping and have covers custom made. Luckily I remembered that Ballard's had pillow covers. The covers are fabulous and my sofa looks awesome. Thanks! September 9, 2012
The brown velvet it gorgeous. I ordered two pillow covers in the brown velvet and had them monogrammed in off white. The quality is excellent and they fit the 18"x18" pillow form perfectly. I am very glad I ordered them. September 6, 2012
very happy with quality! It was exactly what I expected! Good quality burlap and sewn well. September 3, 2012
Adorable Pillow Cover The burlap pillow cover is great quality and looks beautiful as an accent pillow. August 12, 2012
Great monogramming... and no charge! Ordered 2 monogrammed pillow covers for use on sofa in my bedroom. The monogramming was done beautifully, and the 18" covers fit the 18" pillow forms (that I actually had purchased months before from a fabric store in my area) perfectly, so true to size. Only reason not giving it 5 starts is b/c one of the covers had a small stain on it when it arrived... but good thing is I can machine-wash both covers (I got one twill and one quilted cover), and the stain came right out. And if it hadn't, I know BD would've happily replaced it! August 10, 2012
Happy with purchase I am very happy with this purchase. Pillow cover is well made with self cording and nice zipper. The price is pretty good for what you get- have unfortunately spent a lot more for a lesser quality in the past. August 6, 2012
Pillows Love the pillows,but the D I had y'all embroder on it does not look like a D July 26, 2012
Perfect Pillow Perfect pillow! Color was true and quality exceptional. July 20, 2012
Ballard never disappoints! Love these pillows! I purchased two of the sage checked covers...love them! July 19, 2012
Luxury purchase These monogrammed pillow covers are quite luxurious in the fabric used. Similar to the high dollar ones is not better. The price and wait were worth it. I would recommend these pillow covers to anyone looking for an upgrade to their living room or bedroom decor. July 17, 2012
Just beautiful! I just received 5 monogrammed pillow covers and seaglass chandelier shades - I am thrilled with both as the quality, price, and speed of delivery were fantastic! Thank you for continuing to carry such beautiful products! Tee July 11, 2012
Quality, As Described I like to use pillows, curtains and throws to change up the look of my mostly neutral rooms. The only problem with this is storing all those things when not in use. I have therefore enjoyed buying from Ballard as they sell pillow inserts and covers separately - at a decent price unlike THAT more famous, catalog/bricks n mortar retailer. The quality is unsurpassed and I've always gotten exactly what I expected since Ballard uses straight-forward, accurate names for colors and fabrics. I didn't have these embroidered but I have in the past and they do a nice job on that as well. July 4, 2012
This product was exactly what I expected. I was so pleased with the two pillow covers I just received, I ordered two more in a different size. I love the twill fabric and the beautiful monogram. They are well constructed and look as if they will last a long time. June 20, 2012
Beautiful (but burlap-y) I ordered these and was SO excited to get them to spruce up my couch. I ordered the burlap to give some texture to the room and they provide ALOT of that! They are gorgeous and the monogram is very very well done---they are just very scratchy (which I should have known since they are, well, burlap!) No worries, they are so beautiful and well done that I am ordering more in twill in a smaller size to complement the beautiful but not so comfy ones! June 8, 2012
disapointed I ordered the green apple color. Waited a LONG time for it. The color was a lot lighter then what was in the picture. When you think of green apple you think of bright and cherry. These are dull in color. More in the celadon family. June 7, 2012
Striking Very nice accent to sofa. Personalization done well. Love it. June 7, 2012
Beautiful and durable I bought two of these to cover throw pillows our little ones and pets are constantly dirtying, and the strong fabric looks great and resists showing how much use the pillow gets. Very satisfied with the construction and look of these covers. May 16, 2012
Love! I have these pillows in crimson, and the chocolate velvet. I've had the velvet pillows around three years, and they still look new. The monograms are beautiful. i'm looking to buy more now. May 12, 2012
Classic The pillow looks great! The free monogram is done well. I just wish you could preview your monogram with thread color on the product. Luckily, it turned out great! May 11, 2012
Perfect Match Perfect Match to our Sofa and perfect as a Lumbar pillow although my husband keeps stealing it for a headrest pillow. Quality zipper should last a long time. I had mistakenly forgotten to order the pillow insert and customer service sent it right along at the set cost without extra shipping. Thank you Ballard! You're the Best. April 29, 2012
A favorite gift to give - and to keep! I love these monogrammed pillows - I have 2 and have given others as gifts. Size is right on, and the quality of the cover and monogram is very nice. It's hard to see the exact color of the cover from the website. Bigger color samples on-line might make it easier. I wish I had selected a different color since I added this pillow to a collection of others, and it doesn't coordinate as well as I had hoped. But the pillow, by itself, is perfect. April 18, 2012
Like custom made These pillows are great. Love that the covers zip off for washing or cleaning. Nice heavy durable fabric, camel velvet is a rich toffee color. The feather pillows are very nice and easy to adjust behind your back. Can't believe the price, excellent value. Will be getting more for around the house. March 30, 2012
Nice Quality & Fun I did not realize that these were just covers until I received them. So I just covered the pillows I already had,nice quality.Love the fact that I can put my own sayings on them.I ordered more. March 26, 2012
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