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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Emmeline 6-Light Chandelier 3 5 5 5
Beautiful Chandelier I had this chandelier assembled and hung by an electrician. It is stunning and absolutely perfect over my dining room table. Everything arrived in good condition, but it is disassembled and requires assembly. My only complaint is that the center cup is foggy, so I removed one star to reflect this. A caveat: this chandelier is heavy. The instructions state that the ceiling should be reinforced to accommodate the weight of the fixture. This is easy for the electrician to do but may be more of a concern for anyone hanging this without an electrician. I'm extremely pleased with the chandelier and would highly recommend it. September 16, 2013
Looks even more amazing than expected! The light arrived in perfect condition and the glass was much thicker/sturdier than expected based on previous reviews. The light was not that difficult to assemble although I would say the included directions are only marginally helpful. I waited until the light was hung to add the candle cups. My only complaint is that one of the arms has some sort of fogging on the inside but it seems only noticeable to me. The light looks absolutely stunning and is well worth all the time and effort. February 10, 2013
Unique and beautiful Putting this chandelier together was a huge amount of work and required a lot of time and a lot of help, but the finished product is worth it. I had looked for something unique for several years and am very pleased with the result. December 27, 2012
Worst Experience Purchasing an Item: EVER For what I paid for this chandelier, which looks amazing in the catalog, I expected to have it assembled. This item never mentioned that full assembly was required. It came in 24 + pieces in which I had to hire someone to put together for me. However, it is STILL NOT TOGETHER because TWICE the largest piece of glass has come in broken. I ordered this item right after Thanksgiving and still have not received the entire item. Customer service was unhelpful as they wanted to charge me full price to send another and then credit when I returned the other which is unassembled all over my living room. Disappointed. December 27, 2012
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Product:LC711-Emmeline 6-Light Chandelier