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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ellis Glass Table Lamp 4.5 5 10 10
Gorgeous and unique! I have been looking to replace my table lamps for years but could find nothing interesting. The graduated amber coloring of these lamps have a soft beautiful glow even when not in use. Have received numerous compliments already. Just lovely! February 13, 2014
Beautiful Lamp I purchased this lamp to replace one that had been in a bedroom for many years. I debated purchasing it as I am not a huge fan of white shades. However, as a lover of works of glass, I found the base to be exceptionally beautiful in the catalog as well as in person. I was pleasantly surprised to find that the shade sent in the box was tan not white which worked out well for me. January 16, 2014
Beautiful Lamp I ordered one lamp initially because I wanted to see it in my room before I made a final decision on the second one. I couldn't have been more pleased! The lamp base is gorgeous and has such a beautiful glow - it reminds me of antique Carnival Glass. I immediately ordered the 2nd one and I love how they really tie the room together. The color is exactly what I was looking for - with copper and peachy tones throughout. Delivery was prompt and everything was packed very well. November 21, 2013
Solid base and good looks I needed to replace a lamp that got knocked over by my cats chasing each other one day, so I realized that I needed a lamp base which had a slightly bigger footprint and would stay where I put it. This one is quite nice, and I love the color of the base (Amber). It also had the 3 way switch that I wanted and even came with a light bulb included, which was a pleasant surprise. I would note that it is not as tall as the one it was replacing, whose lampshade I used on this new one, but it still works pretty well. November 18, 2013
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Product:LT859-Ellis Glass Table Lamp
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