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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Ellis Glass Table Lamp 4.5 5 10 10
Shic but classy I bought two of the amber lamps for my foyer table. The colors in person are vibrant yet soft due to the pearlized effect. I paired the lamps with the burlap shades which brought another color out of the base and went well with the textured surface of the base. Everyone in the store kept stopping to look at them! I love them! December 15, 2012
Gorgeous and unique! I have been looking to replace my table lamps for years but could find nothing interesting. The graduated amber coloring of these lamps have a soft beautiful glow even when not in use. Have received numerous compliments already. Just lovely! February 13, 2014
Waited six months I ordered the lamp in January and after three or four delay emails from Ballard, it arrived in June. I was unfortunately disappointed with it. I like the base, but the shade looks cheap, isn't the best color and is too small for the lamp. So, my advice is to buy the base without the shade and find your own shade. July 21, 2013
Solid base and good looks I needed to replace a lamp that got knocked over by my cats chasing each other one day, so I realized that I needed a lamp base which had a slightly bigger footprint and would stay where I put it. This one is quite nice, and I love the color of the base (Amber). It also had the 3 way switch that I wanted and even came with a light bulb included, which was a pleasant surprise. I would note that it is not as tall as the one it was replacing, whose lampshade I used on this new one, but it still works pretty well. November 18, 2013
Just as described. . . Will not disappoint. Just the right height and size for the area where I needed additional lighting. October 13, 2013
These lamps are gorgeous, gave me a unique designer look at a reasonable price! I ordered these lamps in Feb., ETA was April. Delivery got pushed back to May, then June. Ballard did a great job of communicating delays and asking if I wanted to wait for the order or cancel. I chose to wait for the order - and these gorgeous lamps were worth the wait! I paired them with Ballard's couture tapered drum shade, and they "make" the room. The style of these lamps would compliment any decor. A great designer look, at a very reasonable price! July 20, 2013
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