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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 3 reviewers.
Rated 4 out of 5 by Solid product, hard to install The lamp looks exactly as pictured - modern, handsome, solid and well made. And quite heavy and large! We're pretty handy and have installed three other Ballard cieling fixtures, but this one was a challenge due to size and weight. Make sure to measure - the unit hangs from fixed iron tubes that get screwed together to form the hanging rods. There are three twelve inch tubes per side plus a shorter tube for each side that I didn't measure but guess to be about 4". There is obviously a lot less "flexibility" in height than compared to chain drops. It worked out for us - placement is about 45" over the counter, rather than the typically recommended 40", but it looks just fine. I would give it 5 stars but deducted one due to the installation difficulty. But if you have two people and can spare an afternoon, go for it! September 18, 2016
Rated 5 out of 5 by Stunning. Just perfect. Looked at this fixture for almost a year before buying it-- am so glad I did. It's stunning above my kitchen table-just perfect for the space! This fixture has some weight to it, it's heavy, so we hired an electrician to install it for us. The only fault with the product is that the metal bars were not the right length for us, so we had to use additional chain. Overall -I couldn't be more pleased. September 16, 2016
Rated 5 out of 5 by beautiful fixture This fixture is beautiful and was delivered very well packaged. Can't wait to have it hung in my basement over pool table. March 3, 2016
  • 2016-10-30 T09:02:01.459-05:00
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1-3 of 3
Product:LC860-Eldridge Rectangular Pendant
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