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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 47 reviewers.
Rated 4 out of 5 by Looks good in room. Bought the chandelier to replace florencent lighting in my laundry room. I had to have professional electricians install it as it is too big and heavy for just one person. Since it was not being installed over a dinning table only one set of bars were used. The ends did not thread very well so my electrician had to find other bars from their supply to attach the main fixture to the ceiling plate. Lucky for me they had the bars to match. Now that it is up it is perfect and adds so much light to my laundry room. Glad I chose it. October 11, 2012
Rated 5 out of 5 Beautiful and functional I recently bought this chandelier to go over my large kitchen island. It is perfect! It looks great and gives off so much more light than my old ceiling fan did. We did have to reinforce the mounting bracket in the ceiling because the chandelier is pretty heavy, but it was no big deal to do that. After I purchased some vintage looking lightbulbs from a local hardware store, the effect is wonderful. I recommend a dimmer switch to control the amount of light you want. September 14, 2012
Rated 4 out of 5 by Decent Light First let me say this light is great looking. If you have a large table this light does a great job filling the space above. Quality is ok, typical made in China product but if made elsewhere the cost would easily be 4x as much. My first light arrived with broken glass. Without hesitation Ballard sent out another light and said not to worry about the broken one, just trash it. So customer service was excellent. However when I got the second light 2 sections of glass had what looked to be welding slag on it. Some came off with a razor blade but on other sections the glass had pits in it. Rather than return it and ask for another one I took the good glass out of the first light and installed in the second one. A pain for sure. Once I had it done and the light installed I noticed, while cleaning it, that the glass I had put in from the first light had a little of the same defects in it. Somewhat difficult to see so at this point I was just going to keep. My thought is if I return it, I could go through this process 10 times. The next light could be better or could be worse. Install is a little tricky due to it's size and weight. 3 people would be a snap but 2 can be a little of a challenge. Also I'm using the Edison style bulbs in it which look great, I don't think a regular bulb would look good and it certainly wouldn't have the same visual impact. That being said the Edison type of bulb are not very bright. Ballard only sells 40W and they are far too dim, I had to return them. You can buy 60W ones at the big home improvement stores and even though these are brighter, they still don't give off the brightness you may be used to from a regular bulb so keep that in mind. Overall a good light for the money, my only issue was with the glass. 2 lights with the same problem means poor quality control. Your first one may be perfect or you might have to exchange a few to get a good one. August 1, 2012
Rated 5 out of 5 by Beautiful Light Love this light for over my breakfast table, I wanted a nice light but nothing to block the view to the outside and this piece worked great! Beware if you have very high ceilings that an extension rod is not available. This might actually work out to have it hung a little higher and maybe we won't hit out head if leaning over the table. July 13, 2012
Rated 3 out of 5 by Love the Look I love the way this chandelier looks in my kitchen! But it was put together poorly...there are hooks inside to hold the glass in but ours was glued in and not placed behind the hooks. Concerns me that when the glue wears down the glass will just fall out! July 9, 2012
Rated 5 out of 5 by Stylish Very pleased with light fixture. Good quality, very stylish. Definitely makes a statement. Would recommend using Edison bulbs. July 8, 2012
Rated 5 out of 5 by One of a Kind, Unique Fixture As another review mentioned, my husband was not crazy about this fixture either. I had searched everywhere for the perfect fixture, but kept coming back to the Eldridge rectangular chandelier. I guess he finally got tired of hearing me obsess about it, and told me to just order it. Our handyman installed it today over our dining table, and it looks amazing. I love, love, love it--and surprisingly so does my husband. It is so worth the money. I know that you will not be disappointed with your purchase. We put it on a dimmer, and it gives off a soft, beautiful light. It is unique and has tons of character. It is sure to bring lots of compliments. July 7, 2012
Rated 5 out of 5 by Love it... great quality.. great look... its perfect! I had bought the pendants and loved them so much I got the rectangular chandalier. It is perfect. July 1, 2012
Rated 5 out of 5 by Don't listen to your husband! My husband did not like this chandelier when I showed him the picture in the catalog. I spent many days looking for something else but what I really wanted was the Eldridge! So I ordered it, and now my husband loves it. The light makes quite an impact. The only negative is the tempered glass is hard to clean, but I would still buy it again. June 1, 2012
Rated 5 out of 5 by What an impact! I bought the Eldridge rectangular chandelier even though it was to be hung in a relatively small hallway.I really wanted to make a big impact in a small space. The chandelier is stunning and makes the hallway a focal point instead of an afterthought. The 15% discount offer really pushed me into making a decision so I would encourage Ballard to make those offers more frequestly. Modern,with clean lines, the Eldridge is worth the investment. May 29, 2012
Rated 5 out of 5 by Beautiful and unique We out it over our 6-person dining room table and couldn't be happier! March 16, 2012
Rated 5 out of 5 by Beautiful! Absolutely love the new Eldridge Chandelier. The quality was outstanding and it was everything we expected. My one comment would be that it took 3 people to do the final installation, but then it is a heavy chandelier. Very happy with this purchase. January 13, 2012
Rated 5 out of 5 by Great fixture. Just what I hoped for. This is the perfect blend of cool modern and warm vintage. I love it, and so does everyone else who has seen it. Quality is totally what it should be. It totally upgraded our kitchen on its own. One note: Our electrician needed the help of both me and my husband to raise/install it while he wired. ( It is a three person job for install realistically as the fixture is quite heavy) December 29, 2011
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Product:LC647-Eldridge Rectangular Chandelier

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