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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Eldridge Rectangular Chandelier 4.5 5 35 35
Beautiful! Absolutely love the new Eldridge Chandelier. The quality was outstanding and it was everything we expected. My one comment would be that it took 3 people to do the final installation, but then it is a heavy chandelier. Very happy with this purchase. January 13, 2012
Quality Problem I ordered this light to coincide with the matching pendant light in my kitchen. The first light (hung by the electrician for $100) had defects where the small sides of the glass case were concerned. The glass does not fit in the frame, it was loose at the top, and I was afraid it would fall out. It did not fit properly. Ballard quickly sent a second light and after I paid the electrician to hang that one he said it was "racked". He told me that means the frame is crooked and it did hang crooked. The design of the light does not lend itself to hanging crooked. Straight lines are the whole point. It might be because the odd sized glass was shoved into the metal frame. The second light also had huge blobs of glue in the corners that were clearly visible. The matching pendant light over my table does not have that. The time span between when the original was shipped and the second was approx 8 weeks since it took us a while to get the original installed in our new house. Maybe Ballard tried to have the problem solved but it still isn't right. My solution is to keep the first one and remove the glass on the short sides. It doesn't match the other light in my kitchen, but at this point, I am ready to be finished with this project. Your solution might be to choose a different light fixture all together. July 30, 2013
Great fixture. Just what I hoped for. This is the perfect blend of cool modern and warm vintage. I love it, and so does everyone else who has seen it. Quality is totally what it should be. It totally upgraded our kitchen on its own. One note: Our electrician needed the help of both me and my husband to raise/install it while he wired. ( It is a three person job for install realistically as the fixture is quite heavy) December 29, 2011
Decent Light First let me say this light is great looking. If you have a large table this light does a great job filling the space above. Quality is ok, typical made in China product but if made elsewhere the cost would easily be 4x as much. My first light arrived with broken glass. Without hesitation Ballard sent out another light and said not to worry about the broken one, just trash it. So customer service was excellent. However when I got the second light 2 sections of glass had what looked to be welding slag on it. Some came off with a razor blade but on other sections the glass had pits in it. Rather than return it and ask for another one I took the good glass out of the first light and installed in the second one. A pain for sure. Once I had it done and the light installed I noticed, while cleaning it, that the glass I had put in from the first light had a little of the same defects in it. Somewhat difficult to see so at this point I was just going to keep. My thought is if I return it, I could go through this process 10 times. The next light could be better or could be worse. Install is a little tricky due to it's size and weight. 3 people would be a snap but 2 can be a little of a challenge. Also I'm using the Edison style bulbs in it which look great, I don't think a regular bulb would look good and it certainly wouldn't have the same visual impact. That being said the Edison type of bulb are not very bright. Ballard only sells 40W and they are far too dim, I had to return them. You can buy 60W ones at the big home improvement stores and even though these are brighter, they still don't give off the brightness you may be used to from a regular bulb so keep that in mind. Overall a good light for the money, my only issue was with the glass. 2 lights with the same problem means poor quality control. Your first one may be perfect or you might have to exchange a few to get a good one. August 1, 2012
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