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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 47 reviewers.
Rated 5 out of 5 by Large and Simple Lighting This fixture is great quality and very heavy. I've been wanting to purchase it for awhile. The edison bulbs don't offer quite as bright light as traditional bulbs, but still beautiful and interesting. It was worth the wait! November 14, 2014
Rated 5 out of 5 by Absolutely stunning! This chandelier really made our dining space look complete. We are so happy with this purchase! October 16, 2014
Rated 5 out of 5 by Looks Fantastic This light is the perfect addition to our dining room. We needed something that was long enough to hang above our 7 foot farmhouse table and this light is exactly that! The proportion is perfect. The directions were not as straight forward as we would have liked them to be, but my husband and I were able to nstall it and in the end it looks great! September 20, 2014
Rated 5 out of 5 by Love!! We had professionals install it and it took two men 2 hours, so I would not recommend installing yourself if you are not an electrician! It looks fantastic in my dining room and I am so pleased with it. September 10, 2014
Rated 5 out of 5 by Great Fixture; received many compliments My husband and I love this chandelier. My husband and his brother installed this fixture in our dining room to replace an existing chandelier. I believe it took them over a day from start to finish only because the ceiling was opened up, joists reinforced, then ceiling re-patched/spackled, and painted. The finished fixture (and ceiling) came out perfect and I purchased 5" vintage lights which, in my opinion, are a must for it. I have received many compliments as it makes a nice visual impact for the room. At first it appeared large right out of the package but the size is proportionate for my 6-8 person dining table and the overall space & ceiling height. The glass is easy to clean. Great quality, very good packaging, for a reasonable price. I am very happy with it, and the product reviews on Ballard Designs did in fact help me decide to buy this product for my home (thank you all). August 6, 2014
Rated 5 out of 5 by Loved it at first glance - Fabulous Chandelier We fell in love with this light after seeing it on a TV show. I had looked at over 4000 chandeliers and found nothing that fit both of our tastes. The room designer on the show shared that the light was from Ballard Designs so we bought it immediately. It is beautiful and totally compliments our dining room. Regarding installation, we were initially going to install ourselves but after feeling the weight of the light and knowing that we would not be able to attach directly to the ceiling joist, we decided to call our electrician who built a structure strong enough to hold it. It did require 3 people for installation, one for the wiring and two to hold the fixture but it is SO worth it. It arrived extremely well packaged with very clear installation instructions. Although heavy and I strongly recommend installing into the ceiling joist to ensure it will not fall (and break), it is better than I hoped for. August 1, 2014
Rated 4 out of 5 by Love this light Great looking light -- it commands attention and adds so much grandiose appeal to my dining room. After reading previous reviews, I had an electrician install it and that was so worth it! It took him and a helper and they could have used another person because of the weight and size of the fixture. He said it took him quite a while to reinsert one of the panes which had wiggled loose during shipping - no damage though. Great advice on the Edison bulbs and the dimmer switch - a real pity the Edison bulbs are discontinued and being phased out! The 3 light sockets aren't totally straight and neither are both the extension rods and that's why I rated the product a 4, but, hey, I'm probably the only one who notices and maybe these little nuances add a time-worn character. Overall very pleased. June 2, 2014
Rated 3 out of 5 by Good light, bad supplies I really, really love this totally makes the room. HOWEVER...the pieces provided with the light are totally insufficient for hanging it. The plastic drywall screw anchors were not nearly heavy duty enough (this sucker is HEAVY) and the screws provided to screw the decorative plate onto the ceiling-mounted plate were not long enough. We had to use our own screws just to be able to have something long enough to reach both pieces. Then, 24 hours after hanging the light we walked in the room to see it hanging precariously at a 40 degree angle. The drywall anchors were falling out of the ceiling! We took the whole thing down and used our own heavy duty anchors then reinstalled the whole thing (using our own screws for the faceplate once again). After 3 weeks I'm pleased to report that it is still hanging as it should and looking great. So, I'd recommend this light but I would recommend having your own materials for hanging on hand. And Ballard Designs, if you're reading, please supply materials that are meant to hold the weight of a product like this in the future! April 2, 2014
Rated 4 out of 5 by I love this light I purchased in bronze for the dining room in our vacation home. Our style is rustic-chic (if that's really a style#. It was heavy like everyone mentioned. My husband and I were able to hang it ourselves, but my husband is extremely handy (a MacGyver type#...but an extra set of hands would've been nice. I love that this fixture doesn't obstruct our beautiful view. It's substanial in size without being over-powering. We used edison bulbs and added a dimmer switch. I love it. The only reason I didn't give 5 stars is the light was a little jacked(?). It didn't hang from the ceiling exactly straight. But, with a little tweaking & bending, we got it straight. Love it!!!!! January 22, 2014
Rated 4 out of 5 by Great Kitchen Fixture Was looking for a farmhouse, rustic style fixture to install above kitchen island and this was just perfect! Opted for the Eldridge Medium Pendant over kitchen table to match. We get compliments on these fixtures all the time! Not too bad to clean. Quality could be better, but no visible imperfections. Packaged very well for transit. January 15, 2014
Rated 4 out of 5 by Beautiful! The light looks beautiful!!! I only wish it would have had a longer drop for tall ceilings. Otherwise, it looks better in person and the pictures on the website do not do it justice! December 11, 2013
Rated 4 out of 5 by a clean look! The moment we saw this fixture, we were sure it would be a great addition to our dining area! The quality is very good and the sleek design works well in our space and allows the light to come in through the window behind the table,while blending in tastefully. The fixture doesn't feel big and clunky yet it makes a beautiful statement. Note- vintage bulbs really add a great touch November 23, 2013
Rated 5 out of 5 by Classic simplicty This looks great over my rectangular Mission style dining table. I wanted something airy so that the things in my hutch behind it were not blocked. Good quality. November 15, 2013
Rated 5 out of 5 by Beautiful chandelier Had originally seen another brand's version that was too large for our space. So happy to have found this alternative--came in great condition and looks beautiful (in antique brass). It proved more challenging than anticipated to install because the piece attached to the ceiling is quite heavy and the whole thing is a bit unwieldy when put together. The trouble was worth it though and it adds something very unique. November 6, 2013
Rated 5 out of 5 by What you don't see makes the fixture! Loved the simplicity of the piece right away but didn't realize the best part is the rectangular piece that connects the fixture to the ceiling. It makes the light so much more architectural than what you see on the website and in the catalog. We added another leaf in our table to enhance the size of the fixture and make our table more dramatic. October 30, 2013
Rated 5 out of 5 by love how it looks I Love this light! It makes a total difference in my kitchen. It was such an easy update. Although it was kind of a pain to install, but once up it made a huge difference. October 17, 2013
Rated 4 out of 5 by great for the money Overall for the money spent, this is a nice fixture and it looks great in front of my large dining room window because you can see right through it. It certainly isn't premium quality, but you aren't paying for it either. I would purchase it again as I think it's a good value. The only complaint is that I have 3, 60W Edison bulbs in it and it doesn't give off enough light. If I can find 3, 75W bulbs that are decorative, I will try those. October 9, 2013
Rated 5 out of 5 by stunning I hemmed and hawed over this purchase as a few reviews made me nervous over the quality. I was very careful unpacking the fixture and looked for flaws as others had recommended. It was perfect and absolutely stunning once it was installed. It completely gave a new vibe to our space. Def on the heavy side and asked my electrician to bring his partner..... This was my third fixture purchased from Ballard - all stunning. September 21, 2013
Rated 4 out of 5 by Beautiful fixture, but get help Love the light, but if you aren't handy, don't have at least one person to help you or don't want to pay a professional to install, this might not be for you. Instructions were awful as they usually are. Don't even think about using the anchors they include to hang it. Get some heavy duty anchors. Other than that, it looks great and really makes the room!! September 17, 2013
Rated 1 out of 5 by Quality Problem I ordered this light to coincide with the matching pendant light in my kitchen. The first light (hung by the electrician for $100) had defects where the small sides of the glass case were concerned. The glass does not fit in the frame, it was loose at the top, and I was afraid it would fall out. It did not fit properly. Ballard quickly sent a second light and after I paid the electrician to hang that one he said it was "racked". He told me that means the frame is crooked and it did hang crooked. The design of the light does not lend itself to hanging crooked. Straight lines are the whole point. It might be because the odd sized glass was shoved into the metal frame. The second light also had huge blobs of glue in the corners that were clearly visible. The matching pendant light over my table does not have that. The time span between when the original was shipped and the second was approx 8 weeks since it took us a while to get the original installed in our new house. Maybe Ballard tried to have the problem solved but it still isn't right. My solution is to keep the first one and remove the glass on the short sides. It doesn't match the other light in my kitchen, but at this point, I am ready to be finished with this project. Your solution might be to choose a different light fixture all together. July 30, 2013
Rated 5 out of 5 by Perfect Absolutely gorgeous fixture. Great value. I will definitely be looking to BD next time I need a light fixture. July 14, 2013
Rated 5 out of 5 by Beautiful Light Fixture I love my new light fixture. I had a handyman hang it for me. I do not have high ceilings, so I did not use all the included rod extensions. It gives out a great amount of light and looks so elegant in my home. July 3, 2013
Rated 5 out of 5 by A Great Look for a Kitchen I fell in love with this chandelier when I saw it on line. I had my kitchen remodeld and this chandelier made it come to life. We decided not to hang it. We attached it to the ceiling directly and it became a very dramatic look. It is stuning. The light is perfect. Everyone has said "your light makes your kitchen." Thanks Ballard for a great chandelier. May 23, 2013
Rated 3 out of 5 by Inspect carefully before hanging. I really love the look and get loads of compliments. But it was a bit costly to have hung and I noticed after it was hung that the glass in one of the corners doesn't fit just right. I do not want to pay my handyman again to rehang, so I will live with it. It was packaged well. My handyman said it was difficult to hang because of the weight. I hung it over a ten-foot table and it looks great. April 19, 2013
Rated 5 out of 5 by Great Choice Excellent chandelier. Great choice for a more casual or informal dining room, breakfast nook or other sitting area. Definitely go with the Edison lightbulbs. April 3, 2013
Rated 5 out of 5 by Beautiful Light! This light was exactly as pictured in catalog. Very sturdy and well made for the price. It was delivered in short amount of time and arrived in perfect condition. Thank you. February 22, 2013
Rated 5 out of 5 by Awesome, clean lines... Read previous reviews before ordering. Just what I wanted for my reclaimed wood farmhouse table. Not an easy , quick installation but worth the effort! My architect friends love it! So do I. Love the warm glow of the Edison bulbs. December 8, 2012
Rated 5 out of 5 by Love It I was concerned whether it would arrive in one piece with all the glass. It was packed very well and arrived in perfect condition. The quality is excellent. The scale looks great with our long rectangular farm-style table. We love it and recommend it highly. November 30, 2012
Rated 5 out of 5 by stunning! This was exactly what my son & daughter-in-law's dining area needed. It's the "WOW" factor in the room! Heavy, well constructed & worth every penny. November 2, 2012
Rated 5 out of 5 by AWESOME fixutre! This fixture is BEAUTIFUL! The Clean lines and vintage bulbs combines my modern and rustic style without obstructing our view of the lake. My only question is, how to clean it! I have a feeling I will be doing that a lot! =) October 28, 2012
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Product:LC647-Eldridge Rectangular Chandelier

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