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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 47 reviewers.
Rated 1 out of 5 by Poor design and quality I am waiting for my second light. The first one had chips, scratches, and hairline cracks in the glass. From reading the reviews, I inspected it carefully, however, didn't see them until the light bulbs were in. It is difficult to work with because of the heavy weight and so replacing it will be difficult. The design is terrible because the weight of the fixture causes the fixture to sag in the middle and the three light bulbs don't line up which looks bad. I'm all in to keep it now because our ceiling now has four extra holes with mollies. Very disappointed! October 6, 2015
Rated 5 out of 5 by awesome look with mission dining room furniture The structure is perfect with a large retangular mission table. Add the Marchesa Ikat rug from Ballard's, and you have a hit. As mentioned by others, the install isn't easy. However, my hubby and I didn't receive the instructions, but were able to install it in 3 hrs. If you've installed fixtures before, you won't have a problem with installing it with a husband and wife team. March 10, 2015
Rated 5 out of 5 by AMAZING. Ive loved this fixture for years when looking at the ballard catalog. We just moved into a new house and i thought it would work perfect. Its is GORGEOUS! Ballard recommends you have an electrician install it in the paperwork, however my husband and I thought we could tackle it. Once unboxed we realized we didn't want to screw this up, so we hired someone and even them it took close to two hours to get it up. Worth every penny! We also used the edison bulbs that Ballard sells, and the end look is amazing! Shipping was faster than expected! January 30, 2015
Rated 5 out of 5 by Beautiful and visually stunning I had first seen this chandelier over a year ago on one of the blogs I frequent and immediately fell in love, and then continually saw it again on other blogs and fell even more. We finally were ready to make a decision when our electrician recently came to finish work and install new lighting in our dining room. I kept looking for something else similar or that I might like better, the only thing holding me back from buying this was the price, which was a bit out of our budget, but always kept coming back to this one. I was very fortunate, after continually checking on the website to see if there were any sales leading up to our 'must buy now or electrician will have no lighting to install' date, and bought this at an extremely discounted price before Christmas. To say I am in love with it is an understatement. It looks beautiful over our long dining room table, and its simple yet stunning see through design and simple lines does not obstruct the view into kitchen or living room areas. I LOVE it! Best lighting purchase I ever made. So happy I bought what I had wanted from the very beginning, and didn't settle for something else that may have been cheaper, but that I didn't love. January 7, 2015
  • 2015-11-29 T10:41:02.857-06:00
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Product:LC647-Eldridge Rectangular Chandelier

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