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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 52 reviewers.
Rated 5 out of 5 by Love it! We have 18' ceilings and replaced our builder grade entry light with the largest Eldridge. It looks beautiful! So unique, classic yet on trend. My husband and I like different styles, but this suited both of us. We looked eVerywhere for the right light - that was also reasonably priced. It was easy for my husband to install (on a scaffolding). We are using an Edison bulb for added effect. It was delivered perfectly and fast. We are extremely happy with our Ballard purchase. May 12, 2012
Rated 5 out of 5 by Simple and elegant. I ordered two of these pendants, one medium for my living room, one small for my foyer. The medium is quite large, which I like. I love the simple, clean lines of the fixture. Both fixtures came very well packaged without a scratch on them. I am very happy with this purchase. April 26, 2012
Rated 4 out of 5 by I love the look. Old charm of a lantern with a modern flair. I love the pendants. My husband installed them & the only difficulty was getting all 3 to hang straight. I think the chain construction made that more of a challenge. My husband wishes the chains had been eliminated & just hung with a cord- thus we would not have had to struggle with the chain links & trying to get all 3 to hang at the same angle. We didn't realize that with rectangular pendants you have to carefully watch the angles so that they are all hanging perfectly in a row. Circular pendants don't require that kind of fussing. But, now that they are installed- I think they look great & would purchase them again. February 17, 2012
Rated 5 out of 5 by Looks stunning in our stairway. Was worried about ordering this light online without seeing it, but the reviews helped that decision and I am very happy with the light, looks beautiful in my stairway, the size is perfect, had just put it up and went to a new restaurant locally and noticed they had purchased the larger one for their dining area. I knew then I had made a good purchase. January 29, 2012
Rated 5 out of 5 by beautifully simple This lamp looks very well made, and I love the simple elegance of it. I bought it for over my kitchen sink, but now I want another one for over my kitchen table. I think this lamp would go with any decorating style. It came very well packaged, so it is in perfect condition. No complaints. January 21, 2012
Rated 4 out of 5 by so happy with this light This product has clean lines, it's simple and sophisticated! I love it!!! January 13, 2012
Rated 5 out of 5 by Looks Amazing! This pendant couldn't have been more perfect for our kitchen!! I have a smaller island wired for only 2 pendants so I wanted something larger to fill the space, we ordered the smallest pendant which looks amazing. I would highly recommend these. I wanted something that was different from the traditional pendant that you usually see in a home and these look unique and classic, highly recommend!! December 27, 2011
Rated 5 out of 5 by Love this product, exactly what i expected. I'm very happy with this product and it's exactly what i expected after seeing it in the catalog. Thank you for making this an easy purchase. December 26, 2011
Rated 5 out of 5 by Stunning ! This light beautifully enhances our stairwell. It was easy to install and appears to be well made. Definitely worth every penny. The only downside was that they no longer carry the old style bulbs which are shown on the website. December 1, 2011
Rated 5 out of 5 by looks great hanging over my stairwell - simple, clean, classic yet modern. I used a CFL bulb - the Plumen bulb - it is very sculptural and looks great while using less energy. So happy with my purchase. November 25, 2011
Rated 5 out of 5 by gorgeous we bought two of these in small for our kitchen and they are gorgeous! I love them! November 16, 2011
Rated 5 out of 5 by Beautiful & versatile The light was packaged very well so no surprises when I opened it. Noted no scratches or any defects. The light is heavy (medium, 12 Lbs) and beautiful. A real classy look. I bought a 60Watt bulb, 40 is way too dim. October 21, 2011
Rated 4 out of 5 by Beautiful design I purchased two smaller pendants for over our kitchen island, and a medium pendant for the kitchen table. They are beautiful and look just like I had hoped. My only complaint is the medium pendant has a "gob of glue" on the inside corners of the glass that seem to cheapen the design, not sure why clear glue wasn't used. October 4, 2011
Rated 5 out of 5 by Beautiful addition to our kitchen! This light is absolutely gorgeous in our kitchen! We waited a long time to find the perfect light to go over our sink and the Eldridge pendant was the one! September 22, 2011
Rated 5 out of 5 by Great light! I had been looking for almost 2 years for a light to replace this terrible fixture we had over our kitchen table.I fell in love with this light at first sight and decided to purchase it. The space is a little small, so I went with the small size and I just love it. We had it installed on Monday and I can't stop looking at it. I just love it! September 22, 2011
Rated 4 out of 5 by Adds a lot of style! This light fixture compliments our room beautifully and adds a lot of style. It was a little bigger than expected, but it adds a lot of drama which is great! The only downside is that it did not come with a lightbulb and we have had trouble finding one like the one pictured on the website. May 17, 2011
Rated 5 out of 5 by Very sturdy but with light, airy quality I bought the medium pendant to hang in a home office with a relatively high ceiling (12ft.). I was worried that a one-bulb pendant might not shed enough light but this takes a 100W bulb and it's perfect. The room already had a black steel desk and I wanted a light that complemented it without "matching" it or looking too industrial. The Eldridge has almost an outdoor lantern quality but its size says "inside." Couldn't be happier with it. One more thing, I paid up and chose 2nd day shipping so it would arrive while the office redo was still underway and the workman/electrician was still here. I ordered it on a Tuesday at 10am and it arrived THE NEXT DAY at noon. I was, and am, extremely impressed with that service - and my new lovely light fixture. March 17, 2011
Rated 5 out of 5 by love these lights We bought 3 small and 1 medium size and love them. We put in the exposed-filament bulbs, and get so many compliments. They were also very easy to install. March 16, 2011
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Product:LC648-Eldridge Pendant

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