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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 202 reviewers.
Rated 5 out of 5 by Beautiful desk! I received this desk about a month ago. It's well made and very pretty (ordered cream#. Work area is not huge, but that's a given since it's a secretary desk. Cream color has yellow undertones, it's very nice. There is a lot of packing material #which is good so it does not come damaged) so if possible unpack the desk outside. The only issue I found was the delivery costs seem to be quite high. October 12, 2011
Rated 5 out of 5 by Exactly what I was looking for This is a great, well-made piece of furniture. I was looking for a piece to serve as a catch-all for mail, cards, bills, etc. and this fit the bill perfectly. It's perfect when you need to maximize a small space where most desks won't fit. October 3, 2011
Rated 5 out of 5 by Good fit and looks We bought this Secretary for our cottage in Maine were space is not in abunndance. We needed something to keep the laptop and paperwork in, that did not take up too much space. This cabinet (ours is cream colored) is good looking, well made and a perfect fit for our use. ELM & PNM League City, Texas September 26, 2011
Rated 5 out of 5 by Good quality piece of furniture This product arrived in perfect condition, but be prepared for an excessive amount of packing materials. There is no assembly necessary and the quality of the wood is good. It fits perfectly in our small space. The bottom drawer is great for hanging files. September 18, 2011
Rated 4 out of 5 by Very Nice I would recommend this Eastman Secretary - very nice quality with the exception of the drawer pulls - I replaced them. Too small and too close to the wood. September 8, 2011
Rated 4 out of 5 by Almost perfect... Beautiful, sturdy piece. The color was a little more red (I purchased the Old-World Brown) than I thought, but still works in our space. Also, as noted by others the file drawer does not come with the hardware. This is difficult because the drawer is shallow (which is what makes the piece good for small spaces) but all the retrofit file hardware is for deeper drawers. I would have given it 5 stars if not for that issue. Also, the shippers did not unpack the piece, so be prepared for a big mess, but worth it for the nice piece of furniture at a great price! August 4, 2011
Rated 5 out of 5 by love it love it I have had this piece now for several years and still love it. The hubs has his man-cave and I have a small room for my space and the Eastman Secretary fits perfectly. The two bottom drawers are really spacious. I use this secretary for correspondence to store the Christmas cards, greeting cards, notecards, etc., and more. Love it!! July 31, 2011
Rated 5 out of 5 by Pretty piece. Great storage. We bought the Eastman secretary in cream to serve as our home office after getting rid of a large computer armoire. We use a laptop now and didn't need the other bulky piece of furniture. I was very impressed with the storage available in the Eastman secretary for its size. I love all of the drawers and especially the file drawer which help me stay organized without creating a cluttered mess like our other did. We live in an apartment now, so the secretary is a pretty and functional addition to our living room. When we move into a house, it will look great in a guest bedroom or a large kitchen. We have had the piece for about 2 weeks now, and the quality is great. I am very happy with the purchase. July 25, 2011
Rated 5 out of 5 by This is exactly what I need The Eastman Secretary fits perfectly into the space I have and has plenty of storage for the files I want to have close at hand. As one reviewer said, there's lots of packing, but it arrive in pristine shape, so I suppose that's the point. It's a handsome piece of furniture and I'd recommend it. July 21, 2011
Rated 5 out of 5 by Wonderful! This is a beautiful piece of furniture. Very well made - nice and solid - no wobbly drawers. Arrived very well packed! The cream color is beautiful but has a hint of yellow so if you want pure almond beware. Fits perfectly in the corner of our bedroom. July 16, 2011
Rated 5 out of 5 by quality furniture Quality furniture that was ordered for a female physician office. Delivered when promised by workers that cared about handling the furniture with care when unpacking. July 12, 2011
Rated 4 out of 5 by Well made and compact, but challenging to take out of box! Overall, we are pleased with our purchase of the Eastman Secretary. The furniture is well made and the finish (cream) looks very nice. Our biggest challenge was getting it out of the box - we had to cut the side of the box off as it was too heavy to lift out, plus it is surrounded in styrofoam blocks and not only did it create a major mess, but it would have been impossible to re-pack it. The piece was cracked in the bottom corner, but because we could not put it back in the original shipping container and the delivery person left quickly before we could inspect it, we received a credit towards the purchase from a nice customer service rep. This was also probably due to the fact that the delivery arrived 2 hours after the 4 hour window we were given. Although it was a frustrating experience to receive and set up, we are happy with this piece of furniture and the ultimate result with customer service. July 6, 2011
Rated 5 out of 5 by Exactly what I was hoping it would be. All the positive reviews are correct. I've ordered from Ballard before, so knew I can trust them to provide quality products at a fair price. The Eastman Secretary fits perfect on my limited wall space, yet provides an abundance of storage & organizational space for it's relatively small size. The matierals used to build it are better than I thought it would be. This is a quality piece of furniture, not a temporary quick fix that might get put in a garage sale someday. I'm thrilled with it! July 5, 2011
Rated 5 out of 5 by Great desk! I have been looking for a small self contained desk and file to have in the bedroom. The Eastman Secretary is small but well organized for the size it is! I decluttered my bedroom into this piece of furniture. It is well put together and the delivery men were very polite. Thanks for the great desk! July 2, 2011
Rated 5 out of 5 by just what i needed for my sitting room this secretary is used in my master bedroom sitting room as a small desk for bills, correspondence etc. its the perfect size for my space and love the rubbed white. nice quality very happy with my purchase. June 30, 2011
Rated 1 out of 5 by This product was poorly constructed. We brought the table home and assembled. The legs were not straight. We traveled back to the store and back home (50 miles each way) with a replacement only to find the legs would not attach correctly. We made another trip back to the store to return the table and end the ordeal. June 28, 2011
Rated 5 out of 5 by Eastman Secretary Love my secretary. Perfect for a small space. Can't find many similar products to fit into samll space. Wish it had included hanging file folder hardware, and cubbyhole drawers are a little shallow, but I should have anticipated that issue when I needed a narrow depth piece of furniture. Quality is excellent. It was my first Ballard purchase, and I have already ordered another piece. June 12, 2011
Rated 3 out of 5 by Solid piece The piece is solid and seems to be durable. The color is not quite what it appeared to be in the catalog however. Also he height of the pull down desk top is a little higher than a normal desk level which might be a problem if you work at it a long time. The file drawer on the bottom of the unit does not flow easily so has to be pushed hard to close. June 11, 2011
Rated 5 out of 5 by Great Desk! It's a great desk, better than expected! It even came all put together...worth the little bit extra in shipping. Love it! June 4, 2011
Rated 5 out of 5 by love this piece This secretary desk is beautiful, well-constructed and arrived in perfect condition. We needed something that wasn't too big for our kitchen and it fits the space perfectly. It's sturdy and we didn't have to put anything together- it arrived in 1 piece. I highly recommend! May 26, 2011
Rated 2 out of 5 by Not worth it I ordered this desk in brown to match my antique bedroom set and it arrived in black and gray even though the box was marked as brown. It looks out of place. The order took much longer to arrive than indicated. The actual desk surface area is crowded. Don't expect to get much more than a laptop on it. After less than a year of use, the bottom drawer will no longer stay shut, but constantly pops open. A lot of money was spent, but the quality just isn't there. This was my first and last order from Ballard. About the only good thing I can say is that the desk will fit nicely into a small space. May 25, 2011
Rated 4 out of 5 by Perfect for being unintrusive! Love it! over packaged - but great once you fight out of the styrofoam sea. Good quality product. It the draws did not pull all the way out - I would have given it 5 stars May 25, 2011
Rated 5 out of 5 by This product is a wonderful addition to my home! Previosly, I had a fine old "roll-top" desk and, in planning a move from my home to an apartment, I realized I would need a desk more suitable for the new environment. I gave the "roll-top" desk to a neighbor, who restored it beautifully, and - when I received your product - I could not have been more pleased! Everyone who has seen it thinks it's great. Keep up the good work. God bless you! May 19, 2011
Rated 4 out of 5 by As promised The secretary fit great in the scheme of our office and is versatile and holds more than we had hoped. I would recommend it as an additional piece if you need quality storage for a home office. May 15, 2011
Rated 5 out of 5 by My wife loved it!! My wife was surprised and pleased with the Eastman desk for her use. The finish is excellent and looked good in the bedroom. She liked the quantity and design of the desk's storage May 12, 2011
Rated 5 out of 5 by The perfect desk This desk is perfect in everyway; size, fileing drawer, extra drawers for envelopes, paper, etc. and it closes to hide your mess if you are not done. The drawers open w/ a glide and you can not slam them. It is built very sturdy. Great quality. May 9, 2011
Rated 5 out of 5 by Very Nice Piece The Eastman Secretary is well built, appropriately finished and is a nice edition to a guest bedroom or apartment/ condo. The drop down front is sturdy and will last. The drawers slide easily and fit well. It was packed and shipped to not arrive damaged. The shipping time was a little more lengthy than we had anticipated, but, the courier was also there when they called and delivered as asked. May 8, 2011
Rated 5 out of 5 by The desk is very nice. I was very pleased when it arrived as it was fully assembled. That was a great surprise. The desk is well made and looks just like the one on the web. I especially like that you can close it up so that it always looks nice. May 6, 2011
Rated 5 out of 5 by Love it!!! This desk is just right for what I wanted. Love the bottom drawer because I can put all our most necesary files and don't need an extra cabinet. And best of all we got it intact, not a scratch in it, perfect!!. May 3, 2011
Rated 5 out of 5 by Exactly what we wanted This desk was perfect for what we were looking for. it fit perfectly into the smaller space we were looking to cover. This was the only one we saw of its kind through a lot of searching. The desk actually has a lot of room for such a small profile. It came with no issues looked great out of the box. Once thing I really like is that it has "feet that it rests on instead of the wood. this made it really easy to maneuver. If I had any minor complaint, it would be that the desk was a little higher than I wanted for the chair I'm pairing it with. April 24, 2011
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Product:MO196-Eastman Secretary - Standard

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