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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 202 reviewers.
Rated 4 out of 5 by Great purchase! this is a great piece of furniture for a small space. I especially like that it can be used as a desk or serving station. May 10, 2012
Rated 4 out of 5 by Nice style, good quality, color is really yellow. I like the style and it is good for a smaller space. The file cabinet drawer on the bottom is great. The color is really yellow although light it is still yellow. If I had known that it was yellow, I would have purchased the black unit. There is a small crack in the trim on one of the drawers and that is disappointing, too difficult to return and that is the downside of ordering online. May 9, 2012
Rated 5 out of 5 by Absolutely LOVE it It's a compact home office. Plenty of room for everything! Replaces the filing cabinet, desk and storage cabinet for office/home supplies. May 3, 2012
Rated 5 out of 5 by love it Great purchase. Beautiful piece of furniture. Couldn't believe the price. It's perfect storage for what I needed. Love it. April 29, 2012
Rated 5 out of 5 by Great for a small bedroom This secretary replaces a large vanity in my bedroom. It provides lots of storage in its compact design. I store toiletries, electronics (including my laptop), files, and more, all in one space-saving place. We picked it up at the local Ballard's. It was very well packed and well made, excellent quality. The fold down desktop is not suitable for use with a standard chair so you'll need a chair with adjustable height. The doors and drawers open and close easily. You can feel the quality when you open them. We had difficulty placing the special order at the store due to computer problems but the staff was very polite and called me when they resolved the issue. The customer service at the store was fantastic. The sales staff was very knowledgeable, friendly, and quick to assist. They actually looked like they enjoyed working there and their attitude made you enjoy the whole retail experience. April 26, 2012
Rated 3 out of 5 by looks great, but does not stay shut I purchased this secretary about a year ago. It was just what I was looking for in a desk - some storage space, space for hanging folders, front that could close and hold back the mess, not too large. For the first few months, I was thrilled with my purchase. But now, several items are problematic. The bottom file drawer will not stay closed (it is half loaded with papers). It keeps rolling open. More importantly, the top will not stay shut - it keeps flapping open and the magnets are not strong enough to hold it up and shut. I use this desk with a laptop and spend much time with the laptop perched on the desk writing surface and as a result, the desk front is now warped, contributing to the fact that it will not close and stay shut. I would say that this is a lovely desk for those who use it very lightly. But for those who use it with a laptop, not so much. April 14, 2012
Rated 5 out of 5 by beautiful piece of furniture Delivered right to my doorstep. Great communication with delivery time. Came all in one piece (which is wonderful!). A lot of packaging, but totally worth it to not have to assemble anything. Great quality; absolutely beautiful. April 13, 2012
Rated 5 out of 5 by Beautifully finished and very well built. What a great purchase! I love this secretary. It has lots of space...great for my laptop and all the room necessary for bill paying and the file drawer is perfect for completing the job. This item was packed so chance for damage. April 12, 2012
Rated 4 out of 5 by Just what I was looking for. I have been trying to find a desk that I could hang file folders and also have drawers for other items. As soon as I saw this item in the catalog I knew I would work. April 9, 2012
Rated 5 out of 5 by The desk is very attractive as well as functional. The large bottom drawer is perfect for filing important papers in. The desk is not large and cumbersome. it is perfect for a bedroom and has ample amount of space for papers, writing supplies, a file compartment and even a small computer. I ordered the antique white one and it is very nice looking. With the front panel being easy to put up and down, it has a neat appearance even if the inside is a little messy! March 25, 2012
Rated 5 out of 5 by Very pleased! We love our new secretary desk. Beautiful wood and craftmanship, sturdy, and very functional. And the best thing was that we didn't have to put any of it together ourselves! March 22, 2012
Rated 5 out of 5 by Worth the wait!! This is a great desk, it was packed very well and is a nice looking piece of furniture. It fits just right in a corner in my bedroom. March 20, 2012
Rated 5 out of 5 by Compact beauty and function Our door from the garage and driveway enters the dining room, so we needed a small, good looking piece to serve as the desk and drop station for keys, phones, paperwork, and laptop. It's perfect. March 11, 2012
Rated 5 out of 5 by Perfect desk for a small space! I love this product! I set it up right away and it's already become a 'command center' for my family of 5! I have had so many people say they love it - and I have already had 2 friends purchase it. Great piece! March 11, 2012
Rated 5 out of 5 by Secretary Desk This is the perfect size desk. I also see that it can be used for other uses, which over time, instead of losing use of it, I can use it for a wet bar or in a bedroom. I did read in reviews and I would agree, the one downfall, it is very difficult to find a chair to meet the level of where the desk folds out to-we are still looking for one. I'm sure we will find something, but it is definitely not an easy find. March 8, 2012
Rated 5 out of 5 by very well made, high quality and really useful very well designed and the wood is high quality (I ordered the Belgian oak) and it is full of useful drawers, file holders, and cubbies and fits into a Manhattan apartment hallway. I looked and looked and this is by far the best I found and it is very well priced. It also arrived quickly and the men who delivered were incredibly helpful. February 19, 2012
Rated 4 out of 5 by Classic design. Great storage space. I love the classic design and look of this piece. It fits in my small spare bedroom without crowding. And yet, it provides so much great storage space. Love the file cabinet drawer and the cubby is big enough to store my laptop and other various office objects. January 30, 2012
Rated 4 out of 5 by Beautiful piece! I love this secretary and so glad I found it! We wanted a nice desk for our sitting room so we could hide away the laptop and bills when we had company. I searched high and low for something nice that also had a lot of file storage and this is one of the only ones out there! Also it does come with hardware for hanglng files - someone in a previous review said it didn't but it indeed does. I'd say my only problem is it is a bit higher than desk height so I need to find a higher chair for when I do computer work. And I just noticed the tiny drawers on the inside are scraping a little but other than that it is a beautiful piece and came well packed - very happy! Thanks Ballard for making such a convenient multi-purpose piece of furniture! January 29, 2012
Rated 4 out of 5 by Waited a long time to get this... I admired this at a friend's house several years ago, but due to the expense I held off on ordering it. I finally decided to pull the trigger when BD offered a small coupon. Overall, I'm glad I did. It fits very well in the space we have, and it's interior space is efficiently set up. Furthermore, it was the only desk this compact that offered a file drawer. Construction is pretty good. It arrived fully assembled and safely packed. Unpacking took some time, but wasn't as messy as others have indicated. My only complaint thus far is that within 2 weeks of purchase the drawers became misaligned, so they do not close flush with the unit. Not horrible, just annoying. Also, not sure if they have the height of the desk listed, but it is too high to sit at comfortably in a standard chair. January 28, 2012
Rated 5 out of 5 by Perfect! Exactly what we were looking for. Small yet very functional and stylish. Well constructed and fits in with out other furniture. :) January 17, 2012
Rated 5 out of 5 by Perfect for Our kitchen! Love it - just the right size, drawers glide perfectly, made very well. 1st time buying from Ballard Designs - would definitely do it again. The packaging is extensive, but protects it from shipping issues. Delivery was great too! Advance notice and very helpful through the whole process! Thanks so much! December 30, 2011
Rated 5 out of 5 by Better than expected The secretary desk arrived promptly and packed very well to assure it would not be damaged in delivery. The piece, though compact, provided even more storage than I expected. The hinge was quite strudy and the writing surface plenty big for a laptop or to pay bills, etc.. December 23, 2011
Rated 4 out of 5 by nice desk It is pretty, feels solid. One flaw--the desk doesn't open quite flat, it is slanted a little. I don't know if it will open flat as it is used more (has vacuum-type hinges). December 19, 2011
Rated 5 out of 5 by Does the job! The Eastman Secretary does its job very well: not too small, not too big and is very functional at the same time (lots of room for papers, laptop, and stuff). The brown is a bit red and the furniture is finished quite well. The packaging was the best I've ever seen and delivery service was also very good. All in all, I am impressed with it all because I have never bought a piece of furniture over the Internet before. I appreciate all the reviews because they were informative, spot on, and match my assessment for the most part. December 10, 2011
Rated 4 out of 5 by Quality product, but color is a little different than what appears on the web site The product color is more red than appears on the website, but the quality of the piece is so great we decided to keep it. December 9, 2011
Rated 5 out of 5 by Love this desk! This desk is the perfect size for a corner in our family room to hold my laptop & other devices. I like that I can create a charging station in the desk through the grommet in the back & close the door to hide all the wires! The file drawer is wonderful at holding day to day files, especially the children's school papers, activity info & coupons. It's the perfect desk for light use. The construction is surprisingly solid for the price. It arrived well packaged. Lots of material to recycle. I am very pleased with this purchase! December 2, 2011
Rated 5 out of 5 by This Eastman Secretary Desk met all my expectations and more. I am very pleased with the desk. What I thought I would receive was exactly what came. I was also very impressed with the packaging of the product for shipping. I think that it was packed so well that any normal handling of the product and even aggressive handling should not harm the item. November 27, 2011
Rated 4 out of 5 by Well built, attractive I had been looking for a long time for a small desk to fit into a corner of my kitchen where I like to work. This desk is the perfect size and is sturdily built and attractive. It has levelers on the feet so that it sits firmly on an uneven surface. The hardware is of good quality. The only issue is that the drop front is too high to sit at and work without the use of a "booster" on a normal height chair. This is offset by the fact that there is so much storage space below. The large hanging drawer file is plenty big enough for my household files. The 2 smaller drawers above give me plenty of additional space. Good purchase. We went for the delivery option where they placed it and took away the packaging. It was expensive but the service was efficient. November 10, 2011
Rated 5 out of 5 by love this desk The moment I saw this desk I knew it was perfect for the small space we are trying to furnish. I love the color, amount of storage and the fact that the bottom drawer is for files. The piece was very well packaged and you definitely need two people to do the work. It ends up being a lot of garbage but its fine. I would highly recommend this piece to anyone looking for a desk. November 6, 2011
Rated 5 out of 5 by Perfect size I love this secretary. It is the perfect size for the space I needed it to fit. The quality is great and the color is as pictured for the old world brown. It was packaged wonderfully and all we did was take the box off and move it into the area. I actually use it as a vanity in my bathroom for storage and a place to put on my make-up. October 27, 2011
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Product:MO196-Eastman Secretary - Standard

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