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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Eastman Secretary 4.6 5 152 152
Exactly what I was looking for! Love this accent furniture piece! fits in perfectly with my living room (bought the rubbed cream) and is just right for filing important papers, storing important documents and makes a great central location for all the paperwork that seems to accumulate on the kitchen/dining room table. Stores laptop when not in use. I look forward to getting my life organized and am very happy I found this item at Ballard Design, quality piece and seamless shipping/delivering. June 22, 2013
Beautiful and practical I absolutely love this piece. It is the perfect size. It fits everything I need for the daily organizing of running our home, and it is so beautiful. I love the Old World Brown color. July 2, 2013
Beautiful!! Packaged very well!! Beautiful and great quality!! June 14, 2013
Very sturdy and long lasting This desk is exactly what I was looking for. I wanted something built strong with solid wood and not that flimsy warping fake wood. I hate spending a lot of money for a piece of furniture that feels cheap, and this desk IS worth it! It feels like its going to be something I can pass down to my kids one day. Its so hard to find furniture built to last these days. I am happy to say that this desk is one of them. And its beautiful looking in my small living room too! May 17, 2013
Very pleased with this purchase! The Eastman Secretary is the perfect solution for my guest room! May 12, 2013
Perfect desk for small spaces! This desk has a lot of storage for its compact size. It arrived in a very, well packed box. I especially like the file cabinet in the bottom drawer. May 5, 2013
Pretty piece. Great storage. We bought the Eastman secretary in cream to serve as our home office after getting rid of a large computer armoire. We use a laptop now and didn't need the other bulky piece of furniture. I was very impressed with the storage available in the Eastman secretary for its size. I love all of the drawers and especially the file drawer which help me stay organized without creating a cluttered mess like our other did. We live in an apartment now, so the secretary is a pretty and functional addition to our living room. When we move into a house, it will look great in a guest bedroom or a large kitchen. We have had the piece for about 2 weeks now, and the quality is great. I am very happy with the purchase. July 25, 2011
Perfect for small space I added it to our larger office space to have my own desk area next to my husband's. It is very functional and good quality. I'm converting my old desk in the kitchen area to a wine bar! That's the big win in this deal. April 25, 2013
Perfect Fit! We ordered the off-white secretary for the living room. It arrived well packaged in a big box, fully assembled. It's a sturdy, heavy piece with quality hardware. We use it as a laptop station, and the flip-down desk is higher than a normal desk so you may need a higher chair. We wanted something practical but stylish, and this is perfect! April 11, 2013
Perfect! Very functional and attractive. Fits perfectly in the space and matches the other furniture in the room. April 5, 2013
Exactly what I hoped for! My new Eastman Secretary is the perfect desk for a small space. It has loads of storage and fits in beautifully with my antiques. I am especially impressed with the quality of workmanship! A wonder piece at a great price! I'm thinking of buying one for my daughters room! March 21, 2013
DESK IS GOOD QUALITY WE WERE PLEASED WITH THE QUALITY OF THE DESK WE BOUGHT. IT WAS WELL PUT TOGETHER AND DESIGN AND COLOR FIT IN VERY WELL WITH THE ROOM. February 27, 2013
love this desk The moment I saw this desk I knew it was perfect for the small space we are trying to furnish. I love the color, amount of storage and the fact that the bottom drawer is for files. The piece was very well packaged and you definitely need two people to do the work. It ends up being a lot of garbage but its fine. I would highly recommend this piece to anyone looking for a desk. November 6, 2011
Great value for the price I read other reviews in advance of purchasing this product and was glad I purchased it despite some of the other purchaser's misgivings. It arrived on schedule, perfectly packaged without any damage. The item is exactly as described and all parts work perfectly. I love it. February 6, 2013
I recommend this purchase. The Eastman Secretariat is just what I was hoping for. The bottom drawer came with the pendaflex hardware and works perfectly. I especially like the hydraulic feature the top compartment has. This piece of furniture is worth the money. February 4, 2013
This product is a wonderful addition to my home! Previosly, I had a fine old "roll-top" desk and, in planning a move from my home to an apartment, I realized I would need a desk more suitable for the new environment. I gave the "roll-top" desk to a neighbor, who restored it beautifully, and - when I received your product - I could not have been more pleased! Everyone who has seen it thinks it's great. Keep up the good work. God bless you! May 19, 2011
Very Nice Piece The Eastman Secretary is well built, appropriately finished and is a nice edition to a guest bedroom or apartment/ condo. The drop down front is sturdy and will last. The drawers slide easily and fit well. It was packed and shipped to not arrive damaged. The shipping time was a little more lengthy than we had anticipated, but, the courier was also there when they called and delivered as asked. May 8, 2011
just what i needed for my sitting room this secretary is used in my master bedroom sitting room as a small desk for bills, correspondence etc. its the perfect size for my space and love the rubbed white. nice quality very happy with my purchase. June 30, 2011
The perfect desk This desk is perfect in everyway; size, fileing drawer, extra drawers for envelopes, paper, etc. and it closes to hide your mess if you are not done. The drawers open w/ a glide and you can not slam them. It is built very sturdy. Great quality. May 9, 2011
The desk is very nice. I was very pleased when it arrived as it was fully assembled. That was a great surprise. The desk is well made and looks just like the one on the web. I especially like that you can close it up so that it always looks nice. May 6, 2011
As promised The secretary fit great in the scheme of our office and is versatile and holds more than we had hoped. I would recommend it as an additional piece if you need quality storage for a home office. May 15, 2011
great desk If you are looking for a simple small desk with clean lines, this is the desk you've been looking for. It also has a lot of storage and ample room for your files. On top of that close the front and any mess or personal papers are out of sight! March 16, 2011
Perfect for being unintrusive! Love it! over packaged - but great once you fight out of the styrofoam sea. Good quality product. It the draws did not pull all the way out - I would have given it 5 stars May 25, 2011
My wife loved it!! My wife was surprised and pleased with the Eastman desk for her use. The finish is excellent and looked good in the bedroom. She liked the quantity and design of the desk's storage May 12, 2011
Excellent for a small desk. I really enjoy my new desk. It fits in the small space and I can keep everything on the desk. When company comes over, I just close the front. I also like the way it opens-slowly because of the piston arms on each side. It has class. March 16, 2011
Great Desk! It's a great desk, better than expected! It even came all put together...worth the little bit extra in shipping. Love it! June 4, 2011
This piece is both functional and beautiful in cream. I chose to put this in my bedroom for my personal items. Not only is it beautiful to look at, it serves me well. I'd recommend it to anyone for any living area of the house. March 16, 2011
Efficient, stylish desk for small spaces! This desk fit nicely in my laundry room. My son does his homework at the desk, and I organized my kids and my papers and school supplies. A great value that is stylish too. March 16, 2011
beautiful and functional I would recommend this to anyone, it is space saving without losing it's grandeur. March 16, 2011
Hide a computer Great piece of furniture! Very sophisticated and sturdy! March 31, 2011
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