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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Eastman Secretary - Standard is rated 4.6 out of 5 by 204.
Rated 5 out of 5 by from Exactly what I was looking for This is a great, well-made piece of furniture. I was looking for a piece to serve as a catch-all for mail, cards, bills, etc. and this fit the bill perfectly. It's perfect when you need to maximize a small space where most desks won't fit.
Date published: 2011-10-03
Rated 5 out of 5 by from This desk is very solid and has great storage. Everything about this desk is pleasing. It is well built and has an abundance of storage. The bottom file drawer is a great way to organize and have important papers close at hand. Thank you for such a solid and nice looking piece of furniture. I ordered the Grammercy chair and can't wait for it to arrive.
Date published: 2011-03-30
Rated 5 out of 5 by from Love the file drawer! Nicely stores sheet music & CD's. I have admired this piece of furniture in the catalogue for years, and I finally decided to purchase it simply because I was afraid it would be discontinued. It is well worth the price - it is solid and well constructed, and it blends in with my other living room furnishings, most of which are antiques. It solves the need for an accessible file drawer in the main living area since I do not have room for office furniture. As a bonus, it houses music CD's and sheet music out of site as well! I should have purchased it years ago.
Date published: 2015-07-23
Rated 5 out of 5 by from Love it! One of my best furniture purchases EVER! This little desk has more storage than I imagined. It is very well-made - the drawers don't wiggle around when you open them and the drop-down desk top has great hinges. There was a lot of packaging, but this ensured that my piece had no damage when it arrived. Very thankful that it was fully-assembled when I got it. I am very happy with my purchase and so glad I finally got it! (I had my eye on this for a couple of years before buying it.)
Date published: 2012-05-16
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