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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Eastman Secretary 4.6 5 158 158
perfect little desk I needed a small desk for my laptop for my living room, and I love that I can close this one up and hide my papers and other mess. Great for a small space and a really nice looking piece of furniture. September 12, 2012
Great desk Love this desk! It looks perfect in my office and I can close it up and the mess goes away and looks pretty. The cream color is so soft and classy looking, just is the perfect piece. August 29, 2012
Perfect Piece My son has a queen bed, which doesn't leave space for much more. This piece is exactly what we needed to provide some drawer space and a homework area. It is well built and very heavy. The drawers slide nicely & the desk front doesn't slam. It really looks nice in the room! August 3, 2012
Great Storage, Looks Great I'm really pleased with my Eastman Secretary. I had been wanting one for a long time and finally treated myself. Thankfully, it had leveling screws on the bottom feet so I could adjust it to accommodate my slanty floors. I needed to get an adjustable chair so that I could sit at a comfortable height relative to the writing surface...it seemed a bit high to me. July 31, 2012
Love the design - piece was delivered with some dents and scratches. The price is great and the design is wonderful. Unfortunately the piece was delivered with some dents and minor scratches which was a bit disappointing. July 29, 2012
Beautiful desk. Love the file drawer. We were looking for something compact but with plenty of storage, especially for the family files. We also wanted something that could 'hide' all the paper that collects in our household from bills, etc. This desk more than fit the bill. We got the black w/ grey interior and it looks fantastic. It arrived well packaged and on time. The only complaint is that it should come with instructions on how to unpackage without damaging it. We had to be very careful when opening the box. July 7, 2012
Good product This product is well built, and has multiple function to use. However, I think it is hard to adjust the height on the bottom of the feet, because it is very heavy you have to have at least two people to do it. Also the inside of the paint is not smooth. I just got it little while ago, and after use more I think I will have more opinions. June 3, 2012
Great desk Love the slow opening hinges on the door. Packaged very well. June 1, 2012
Quality Desk I had been looking at this desk for quite some time and when I saw it go on sale I jumped on the deal. So glad I did. I received it in perfect condition. Actually, it exceeded my expectations, as I love the look, quality, and size of this desk. It has so much storage space, but the overall size is compact, just right for a small space. I would advise anyone thinking about this desk as I was, to purchase it. You won't be sorry. June 1, 2012
Simple clean design just as shown in catalog. Height of drop down desk is too high. Had a chair as shown in catalog I wanted to use as a desk chair. All regular chair height are too low to use with this product. An adjustable would work, but they are SO unattractive. I have never purchased furniture through a catalog and was very pleased with the care Ballard took with my purchase. May 24, 2012
quality piece I love this desk. solid, sturdy. hinges on fold down table very strong. Built in hanging files nice bonus. fits in sitting area of bedroom perfectly. packaged well. May 23, 2012
Attractive but smell is overwhelming I love the look of the Eastman Secretary but the odor of the wood is so strong that it makes my eyes water. I guess the odor is formaldehyde? Very disappointing. May 23, 2012
Perfect size, attractive and functional We needed a small desk to fit in a small area. This one is perfect. It has a file drawer and several other drawers to keep odds and ends. I don't plan to actually sit and work at it but will use it mainly for storage and as a charging station. I love that the main compartment closes up and hides any clutter. Overall it is attractive and seems solidly made. The delivery people were very professional and were eager to please. I'm very pleased with this purchase. May 17, 2012
Love it! One of my best furniture purchases EVER! This little desk has more storage than I imagined. It is very well-made - the drawers don't wiggle around when you open them and the drop-down desk top has great hinges. There was a lot of packaging, but this ensured that my piece had no damage when it arrived. Very thankful that it was fully-assembled when I got it. I am very happy with my purchase and so glad I finally got it! (I had my eye on this for a couple of years before buying it.) May 16, 2012
Surprisingly well constructured For the price, this piece of furniture is very sturdy and well built. Fits into a small corner of our bedroom and yet opens up into a real work space. The bottom drawer acting as a file cabinet allows us to keep the work right there. May 14, 2012
Well made small desk I got this desk so I would no longer use my kitchen as an office. I got tired of getting my printer (and mail) in and out of the pantry. This little desk is perfect to keep my laptop, printer and all the stuff I use everyday. I love that I can just close it and hide away the ugly electronics. May 13, 2012
Great purchase! this is a great piece of furniture for a small space. I especially like that it can be used as a desk or serving station. May 10, 2012
Nice style, good quality, color is really yellow. I like the style and it is good for a smaller space. The file cabinet drawer on the bottom is great. The color is really yellow although light it is still yellow. If I had known that it was yellow, I would have purchased the black unit. There is a small crack in the trim on one of the drawers and that is disappointing, too difficult to return and that is the downside of ordering online. May 9, 2012
Absolutely LOVE it It's a compact home office. Plenty of room for everything! Replaces the filing cabinet, desk and storage cabinet for office/home supplies. May 3, 2012
love it Great purchase. Beautiful piece of furniture. Couldn't believe the price. It's perfect storage for what I needed. Love it. April 29, 2012
Great for a small bedroom This secretary replaces a large vanity in my bedroom. It provides lots of storage in its compact design. I store toiletries, electronics (including my laptop), files, and more, all in one space-saving place. We picked it up at the local Ballard's. It was very well packed and well made, excellent quality. The fold down desktop is not suitable for use with a standard chair so you'll need a chair with adjustable height. The doors and drawers open and close easily. You can feel the quality when you open them. We had difficulty placing the special order at the store due to computer problems but the staff was very polite and called me when they resolved the issue. The customer service at the store was fantastic. The sales staff was very knowledgeable, friendly, and quick to assist. They actually looked like they enjoyed working there and their attitude made you enjoy the whole retail experience. April 26, 2012
looks great, but does not stay shut I purchased this secretary about a year ago. It was just what I was looking for in a desk - some storage space, space for hanging folders, front that could close and hold back the mess, not too large. For the first few months, I was thrilled with my purchase. But now, several items are problematic. The bottom file drawer will not stay closed (it is half loaded with papers). It keeps rolling open. More importantly, the top will not stay shut - it keeps flapping open and the magnets are not strong enough to hold it up and shut. I use this desk with a laptop and spend much time with the laptop perched on the desk writing surface and as a result, the desk front is now warped, contributing to the fact that it will not close and stay shut. I would say that this is a lovely desk for those who use it very lightly. But for those who use it with a laptop, not so much. April 14, 2012
beautiful piece of furniture Delivered right to my doorstep. Great communication with delivery time. Came all in one piece (which is wonderful!). A lot of packaging, but totally worth it to not have to assemble anything. Great quality; absolutely beautiful. April 13, 2012
Beautifully finished and very well built. What a great purchase! I love this secretary. It has lots of space...great for my laptop and all the room necessary for bill paying and the file drawer is perfect for completing the job. This item was packed so well...no chance for damage. April 12, 2012
Just what I was looking for. I have been trying to find a desk that I could hang file folders and also have drawers for other items. As soon as I saw this item in the catalog I knew I would work. April 9, 2012
The desk is very attractive as well as functional. The large bottom drawer is perfect for filing important papers in. The desk is not large and cumbersome. it is perfect for a bedroom and has ample amount of space for papers, writing supplies, a file compartment and even a small computer. I ordered the antique white one and it is very nice looking. With the front panel being easy to put up and down, it has a neat appearance even if the inside is a little messy! March 25, 2012
Very pleased! We love our new secretary desk. Beautiful wood and craftmanship, sturdy, and very functional. And the best thing was that we didn't have to put any of it together ourselves! March 22, 2012
Worth the wait!! This is a great desk, it was packed very well and is a nice looking piece of furniture. It fits just right in a corner in my bedroom. March 20, 2012
Compact beauty and function Our door from the garage and driveway enters the dining room, so we needed a small, good looking piece to serve as the desk and drop station for keys, phones, paperwork, and laptop. It's perfect. March 11, 2012
Perfect desk for a small space! I love this product! I set it up right away and it's already become a 'command center' for my family of 5! I have had so many people say they love it - and I have already had 2 friends purchase it. Great piece! March 11, 2012
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Product:MO196-Eastman Secretary
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