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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Tray Table 4.6 5 43 43
quality materials This is the perfect side table and can easily work as a laptop table. I am thinking of getting another one. January 10, 2014
Looks just like the photo Table is lightweight yet sturdy. Similar tables I'd seen in stores were not stable enough for laptop use. Nice construction. I'd recommend it to others. December 14, 2012
Great Product This table goes perfectly with the contemporary look in my home but I think would look good with any style. December 4, 2013
Perfect table Love my table!! It was just what I had expected. I have even seen it on other websites at a higher price. October 25, 2013
Works perfectly with my chaise lounges I ordered two of these tables for my sun room to utilize with my chaise lounges. They arrived already assembled and in great shape. They are sturdy and easy to move around from room to room as I have started to do recently. I definitely would recommend this product! September 11, 2013
Durham Tray Table I love my new Durham Tray Table. I wish I had ordered it years ago to avoid wear and tear on my coffee table. My husband uses the tray table every day for his coffee, the TV remote, etc. Plus it adds a dash of style to my living room. I also love the lap that I purchased. The brushed silvery color coordinates so well with other items in my living room like frames. Thanks Ballard for providing chic and affordable items that I just love. March 2, 2013
Perfect little table We bought the matching coffee table and wanted something that could easily move around the room and to other rooms, but that didn't take up much space. This is perfect for that. My only complaint is that it had a slight wobble, but that was easily fixed with a small felt piece at the bottom. January 16, 2013
Not a good design The leg at the bottom of this tray table should be open to allow the tray table to straddle the leg of the chair. As it is designed, the tray table must be on either side of the chair's leg so that the tray table is either way up against the back of the chair or it must be in front of my chair out so far that I have to sit on the end of the chair to be able to reach It. POOR DESIGN. December 31, 2012
Beautiful! goes perfectly with my other furniture, clean lines, lighter wood color December 14, 2012
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Product:TT053-Durham Tray Table