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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Tray Table 4.6 5 42 42
Good with one drawback I love the stability and height of this table. It's easy to move, yet difficult to top over, and it's just the right height for bedside or at my chaise. But the top is supposed to be "distressed plank wood" but it's more like "distressed plank wood product." I would liked a more accurate description (and an actual plank wood top), but it's otherwise very much what I wanted. December 14, 2012
Grat desing for functionality I love the table. It looks great and has been very functional; however, in Ballard design fashion, it came soooo long after I ordered it that I thought about canceling the order several times. They seem to give one status, i.e. in stock, and then after you have paid they tell you that item is out of order or has a later ship date than you were expecting. December 16, 2012
Exactly what I needed This tray table was exactly what I needed in our den. It is the perfect place to put a cup of coffee in the morning or a glass of wine and a book in the evening. It fits in a small space and slides under the couch so you can place it where needed. It is well constructed; all I had to do is take it out of the box--no assembly. It is rustic so in design and goes very well with with more casual decor. December 14, 2012
Versatile, convenient table design This is a great piece for scooting around limited space when I need somewhere to put my coffee cup. Its frame is solid, with an easily-unscrewed top (which I'll replace with a plank that better suits my decor). As is, the top is scored and has a formica-plastic-like finish. It's solid wood, but the finish doesn't reflect that. I was tempted to turn the top piece upside down because the underside wood is natural and rich, but the screw holes would show. I cut a different wood plank that works perfectly. This piece is easily customized, and serves my needs well. January 23, 2014
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