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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Tall Bookcase 4.7 5 39 39
Great product Excellent bookcases for the price (I bought two on sale). Good quality, nice design, balance of modern and rustic. Really warms up my modern loft space. They took some time to put together - a two person job. But it was worth it. February 14, 2013
Look great, perfect size for my space I bought two of these Tall Durham Bookcases. These are very sturdy bookcases and look great in my home. My only complaints: take a while to put together, they came with a lot of packing materials that were hard to get into my recycle bin and the delivery company forgot to put them on the truck on my scheduled delivery day, so it took another half a day of waiting to get them. They look less rustic than I expected. But, for the price and fact that they are the perfect size to fit on either side of my fireplace I am very happy with them. Ballard customer service in helping me handle my problems was excellent too. March 30, 2013
beautiful and well made, but a pain to assemble This is a great product that resembles much more expensive bookcases and is attractive and well made. It was a bit of a pain to put together because it requires dozens of screws to assemble, though it's straightforward and I did do it all myself one morning. The thing that actually took me the most time was that for some reason, Ballard put 4 stickers on the product (2 on the wood, 2 on the metal) that would not cleanly peel off. As a result, I spent 2 hours scraping off the sticker residue after assembling the bookcase. October 5, 2013
Very sturdy and sharp looking! I have been looking for something just like this for some time now. I found this was exactly what I was looking for with one of the best price tags! It's a very heavy and solid piece of furniture. Love the clean lines with the rustic shelves!!! There is a bit of assembly required, however once achieved, it's georgous! Love the look in my home and highly recommend this bookcase! :) very solid piece. September 6, 2011
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Product:MV272-Durham Tall Bookcase