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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 43 reviewers.
Rated 5 out of 5 by Solid construction, great look. Love the design and solid construction of the bookcase. Looks great in our guest room/office alongside the matching Durham desk. May 21, 2012
Rated 5 out of 5 by Just what I've been looking for Good things are worth waiting for. I've searched for an open shelf so my living room would not appear smaller. This rustic looking piece fits perfectly on my wall and with my decor style. I wanted a larger piece to off-set my 32" Ballard's clock. This is a good height for that and since it has a metal frame, there is no need for unwanted support x's on the back. As always- the quality is up to Ballard's standards as well as mine. May 8, 2012
Rated 5 out of 5 by Excellent I have been shopping for shelves for MONTHS. I bought this one based on the reviews. VERY pleased with the look and the dimensions. I use this in my master bathroom to store folded towels, baskets, etc. I could use one in every room! March 13, 2012
Rated 5 out of 5 by Quality construction I bought 2 of these to flank a tv unit and love them. Easy to assemble and beautiful wood and metal. Wish I could have several more! February 5, 2012
Rated 5 out of 5 by Wonderful Product Very sturdy construction and love the look. Have already gotten a ton of compliments on it. February 3, 2012
Rated 5 out of 5 by great size and stability i really love this bookcase, it was very easy to assemble and is a perfect size and finish for my living room. the shelves are solid wood and you don't find that everywhere you shop. December 8, 2011
Rated 5 out of 5 by Even better than in the catalog We ordered two of these bookcases after a lengthy search for the perfect shelves for our new living room. We wanted something rather "industrial" but not too rustic, and these fit the bill perfectly. The metal is beautiful, and they were much easier to assemble than they originally looked. They are very sturdy, and are a great value. October 31, 2011
Rated 5 out of 5 by Very sturdy and sharp looking! I have been looking for something just like this for some time now. I found this was exactly what I was looking for with one of the best price tags! It's a very heavy and solid piece of furniture. Love the clean lines with the rustic shelves!!! There is a bit of assembly required, however once achieved, it's georgous! Love the look in my home and highly recommend this bookcase! :) very solid piece. September 6, 2011
Rated 5 out of 5 by Just as pictured - great bookcase! While it did take longer than promised to deliver, the bookcase was just as I pictured it to be and is very high-quality. June 18, 2011
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Product:MV272-Durham Tall Bookcase

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