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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Durham Short Bookcase 4.9 5 15 15
A simple sturdy minimalist bookcase. I needed a sturdy affordable bookcase to hold heavy objects other than books that was versatile enough to be used in different rooms/decors as needed. This minimalist piece fits perfectly. The metal frame and thick shelves contibute the strength, and the shelves being screwed to the frame give the rigidity. Strong and easy to assemble. February 12, 2013
Solid and sturdy shelving. I was very impressed by the quality of this bookcase. The shelving is wide and solid making this a very sturdy piece of furniture. The three shelves took care of my storages needs with room to spare. February 3, 2013
The bookcase blends well in any decor. I was pleasantly surprised how well the bookcase blended with our traditional decor. It would have been helpful had it arrived more assembled than it did. February 3, 2013
Great sturdy shelf - beware the package This is a wonderful bookshelf at a great price. The only thing keeping me from giving it 5 stars is the packaging. The bookshelf arrived undamaged, but was packed with thin, flimsy, stryofoam sheeting that literally disintegrated into hundreds of tiny fragments of foam that stuck (static cling) to every surface of the bookcase, my floor, clothes, etc. Cleaning up the mess detracted from my initial delight with the purchase, but I'm over it, and would recommend the product. February 1, 2013
Perfect size I am so happy with my bookcase. It was very easy to put together and very sturdy. It looks great, holds plenty and doesn't take up too much floor space. January 25, 2013
Better than advertised. So impressed with the quality and ease of assembly. No husband required!! Great industrial look for a great price. July 14, 2012
Good looking, sturdy, easy assembly Nice looking and sturdy, we use the bookcase as all-purpose shelving in our utility room. Shelves are well spaced. This book case is second piece we purchased in 'Durham' style; rectangular end table just as nice. July 11, 2012
Style galore The bookcase is so stylish, the rough finish of the wood is exactly as described, and it is solid and good-looking. We couldn't be more pleased. March 7, 2012
Versatile bookcase for many After looking and looking for a small but highly useful bookcase for our living room, I am thrilled I found this one. Our decor leans towards modern, with mid-century pieces thrown in, and I wanted to include a more industrial--but not too rough-hewn or "country"--bookcase to balance things out. This is an adaptable transition bookcase that could go in a traditional or a modern home. It could work in a boys room, adult bedroom, entryway, or even function as a sideboard in a dining room. Very happy with this purchase. January 10, 2012
Easy to assemble. The bookcase was easy to assemble and looks great. October 21, 2011
Great looking and well made If you are looking for a strong rustic bookcase that is not too tall, this is a great one. Very easy to put together and strong! I ordered two for bedside bookcases for my sons room. October 19, 2011
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Product:MV273-Durham Short Bookcase