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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Console Table 4.8 5 41 41
Love the look! The console table is the perfect addition to my living room. I have the end and coffee table as well. The look is great! August 13, 2012
Good quality wood I was skeptical that the wood would look cheap, but it actually looks much more expensive than it really is. Good quality piece of furniture. I know this will be around for a long time to come. July 17, 2012
This product is so versatile and therefore works in many different rooms in the home. I love the whole Durham range. I have an open plan house with various pieces throughout it. The console table matches with my other Durham pieces but also works well with my other furniture to creature a nice eclectic look. June 24, 2012
The size was a perfect fit. The console table finally arrived after a long backorder, but it was worth the wait. It arrived in good condition and fit along the wall perfectly. I am excited to have two shelves on which to display my collectables! I would highly recommend this console table, it is very sturdy. May 14, 2012
This table was exactly what we were looking for looks great in our apartment. The table went together perfectly. Made well and we love it. June 21, 2012
Exactly as shown; no surprises. The metal console table is exactly as shown online. It fit the space in my dining area perfectly! May 28, 2012
LOVE it! Absolutely love my new console table although the wait was a bit painful- I ordered it in August and it wasn't delivered until October because it was on backorder. During that time I did explore other options but never found anything as unique as the Durham Console Table. I love the weathered look of the wood yet it is smooth to the touch. November 3, 2011
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Product:TC347-Durham Console Table