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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Console Table 4.8 5 42 42
Great piece for the price! We bought this console table to go behind the sofa. It matches the Durham coffee table we purchased earlier. They are both very nice pieces for the price. Very sturdy and easy to assemble. Pros-Price,sturdy tables Cons-Not true planks. One big piece with lines on top to look like planks. Notice there are no lines on ends of table..Still like it though November 3, 2011
LOVE it! Absolutely love my new console table although the wait was a bit painful- I ordered it in August and it wasn't delivered until October because it was on backorder. During that time I did explore other options but never found anything as unique as the Durham Console Table. I love the weathered look of the wood yet it is smooth to the touch. November 3, 2011
Exactly what I'd hoped. I've done plenty of internet shopping and am always a bit concerned about whether or not a product will be what it looks like on-line. This one is exactly as you see it. It is very well made and the style is such that it could go contemporary or traditional. The 'natural' wood color is great because it doesn't fight with any other wood tones in the room. Great value! August 11, 2011
Just what I wanted This table is the perfect blend of contemporary and rustic and looks terrific as a sofa table. The wood color has a slightly washed grayish tone I was looking for. I had no trouble with the simple assembly, which I have struggled with in the past with other pieces. August 11, 2011
This console is easy to put together It is a nice unfussy console that is made to look old but falls a little short with the planked "wood-like" top and shelf. For the cost however, I think it is a good value for a cost conscious buyer. It is also a great piece for small spaces with it's narrow frame. Again, it's easy to put together quickly and no tools involved. Great for an entry. May 12, 2011
Easy Assembly I'm always weary of furniture that needs to be assembled. There are usually way to many pieces. This table was easy to assemble and came with everything needed to put it together (I'd say 15 minutes tops)...even the wrench. I also bought the small end table which was even easier. Both tables look like they did in the catalog...very happy! April 27, 2011
This table provides a lot of style for the money! With its classically clean lines, this is a console table that will serve well for many years to come. It works wonderfully in areas that are more casually traditional to a more forward contemporary loft look. Great job Ballard Design! April 3, 2011
Nice looking piece Piecee looks great behind our sectional, but was a litttle uneven after putting it together. Took some working with it to get it to where it didn't wobble. March 16, 2011
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Product:TC347-Durham Console Table
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