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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Cocktail Table 4.5 5 106 106
Very happy with this table I'm very happy with this table. Was easy to put together, is sturdy and has a great "weathered" look without being too rough. October 23, 2011
Excellent quality. I love the tables. I bought the set of 3 tables and love them all. It was easy to put together and the wood is great quality. The color is awesome. October 14, 2011
I love this table This table looks lovely in my living room in front of a white couch. It gives the appearance of distressed planks of wood. I have received many compliments on it. September 14, 2011
Great Table Extremely versatile. Great value. Easy to assemble. Solid hardwood is durable. November 11, 2011
Love this piece. It was easy to put together and had read the other reviews regarding the color so there was no surprises when it came. It was a great value for the price. September 7, 2011
I love this table This is a great table. It looks adorable, easy to assemble and is actually larger than I thought it would be. I love the bottom shelf! September 14, 2011
Love the wood color with black accent legs The two tier table is a great size and very functional for a family room! October 19, 2011
Great Table We love this table! It is much sturdier than our old table and looks great. The table shipped quickly and was easy to assemble. September 7, 2011
Awesome This table was so easy to put together, looks amazing, and holds up well to hard living. No water spots, easy to clean. September 7, 2011
love the look We are very happy with this table, but slightly dissapointed that it is one piece of wood with grooves not wood slats placed together. August 15, 2011
Love the table! The table is exactly as advertised and I love it in my room. Best table for the money! August 12, 2011
LOVE this table It's absolutely beautiful, and looks exactly the same in person as it does in the catalog and online. I've received many compliments on it as well. March 30, 2011
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Product:TE116-Durham Cocktail Table