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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Cocktail Table 4.5 5 105 105
Love the stye but color is "off" The wood tone in the catalog pictures looked great, but in reality the finish has strong white/gray tones. It's lighter and less warm than it appears in the catalog. I thought perhaps it was a fluke but the end-table that I ordered to match also has the same white/gray tone. I'll be returning both. I've included a picture of what the top of the coffee table looks like. February 23, 2011
Exactly As Pictured I was hesitant to buy at first because a lot of the reviews said the table top was fake wood and the color was not as pictured. I emailed customer service to ask about the wood and they confirmed (within a day) that is was real wood, so I took the chance and bought it and I couldn't be happier. It is nice and sturdy and I think it looks exactly as pictured. The table top has a shiny coating on it, which I wasn't expecting but it still looks good. It comes unassembled, but it was super-easy to put together. February 22, 2013
Even better than what I expected I can't comment on the assembly, my hubby had it put together by the time I came home from work. It was a wonderful surprise. Fast Delivery. The picture doesn't do it justice- it really is beautiful, heavy - great quality, and more affordable than other places I'd seen this style table. Maybe once I get a bigger place in the future, I'll add the bookshelves and side table to it. The bottom shelf at the bottom is so useful. Love it, don't even hesitate, it's worth it. February 1, 2013
If I had it to do over, I'd buy a different table From far away (i.e. photos) I love the look of this table, but in person, you can tell the "distressed wooden top" is fake and cheap looking. Also, the dark coating on the metal has already started chipping off (I just bought the table in the beginning of December 2010) and leaving little white areas. During assembly, you have to screw together all the metal pieces and now I have to tighten the screws every other week or so or else the table makes clanking noises every time something touches it. If you're looking for a coffee table for the short-term, then this could be the table for you; but if you're looking for something to last years, then I'd suggest you look elsewhere. March 1, 2011
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Product:TE116-Durham Cocktail Table