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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Cocktail Table 4.4 5 107 107
I wish I loved this table. In the photographs, this table looks EXACTLY like what I was hoping for. However, after living with it for a few weeks, it's really not a great table. First, while it may be a "real wood" top, it is most certainly veneered and the veneer does chip-- almost instantly. It has that sort of manufactured antique look that is okay from a distance but VERY obvious when close up. The top looks like it is planked wood, but those are just cheap grooves put in at the time of manufacture. The wood is also shiny-- like laminate floor shiny. Bottom line, if you want something that looks rustic-industrial, you really should look elsewhere. This is just too faux. July 28, 2014
Great piece I looked high and low for the right cocktail table. In working with a designer, we determined this would be the best choice. We were right. Love the lower shelf for storage baskets. The finish of the wood is a tad on the laminate side, which is why the 4 vs 5 stars but truthfully, with small children, it's easy to clean and doesn't get drink rings. You might could rough up the finish if you wanted to truly have that look. July 18, 2014
It is similar to picture, wood looks manufactured I do like my table and keeping it. The wood is not real, by any means. The lines are not straight from the machine they used to make the table look like wood planks. But you get what you pay for, and it gets the job done. July 7, 2014
Great table for the reclaimed wood look I had been eyeing this coffee table for some time. Ballard Design had a President's Day Sale with Free Shipping. With the discount and free shipping, the price point was what I was willing to spend. I like the coffee table for the following: (1# Two level's for top and bottom storage and #2) The reclaimed wood look at the price point I mentioned earlier. My only caution is that, despite checking the measurements prior to purchase, The coffee table is large compared to a love sheet, and is better suited for a sofa. Also, these tables did have a chemical smell which eventually dissipated. If you have a garage, I recommend unboxing the delivered product and letting it air out in the garage before bringing into the home for assembly. I did not encounter this odor with the side tables that I purchased. As other reviewers have mentioned, these are not individual planks, but a single sheet of parawood made to resemble planks. Regardless, I love the look and have posted a photo of the assembled coffee table. May 11, 2014
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Product:TE116-Durham Cocktail Table