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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Durham Bunching Table 4.3 5 40 40
Beautiful and Easy to Assemble The quality of these tables is wonderful and they are very good looking. They came beautifully packaged in perfect condition and they were so easy to put together. Thank you Ballard for the perfect solution for my need for a small coffee table. August 19, 2011
I love the size of this piece, it really works well with my chaise sectional sofa. This piece is kind of rustic but with a modern twist. It makes any room feel more like home. June 24, 2011
Very nice, well-put together product for the price. Adds a rustic contrast to any room, whether traditional or contemporary. I wasn't sure about the wood tone based on the catalog pictures, but was pleasantly surprised - not red or honey-toned at all as I'd feared, and not too dark either. The pieces went together easily and are quite sturdy, and once together I couldn't even tell that they were "assembly required". I love the rustic modern edge they give to my traditional modern living room. Just the accent I was looking for. Am considering buying the console as a sofa table. June 12, 2011
Bunching tables I like the look of the tables from a distance, however the wood on the top and bottom are one piece with lines cut partially in to make it look like separate planks, but it was not well done. Also, the staining was uneven and on the sides it looks like the missed some parts. I am keeping the tables because I think I can hide what I don't like about them by placing items on top of the wood shelves. June 3, 2011
What you see is what you get. I purchased 2 bunching tables for in front of my sofa. I love them and am very impressed with the quality, sturdiness, and richness this adds to my room. I highly recommend the Durham collection. April 18, 2011
Love the versatility of two used as a cocktail table. Very current. Love the look. I am using 20 x 18 drk grass baskets on the bottom shelf for magazine and catalog storage. Easier to move around. March 16, 2011
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Product:TE122-Durham Bunching Table
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