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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Durham Bunching Table 4.4 5 30 30
pretty good I bought 2 of these tables, and although the measurements are exactly as advertised, I miscalculated and they're too large for my planned use. So, I put one in one room, and one in another. They're too tall paired with my sofa. The sofa in the photo must be a lot larger/taller than mine. The paint on the metal frame of one table was chipped off in a couple places, and assembly took a little time, but they are good, solid tables. I'll ask if they have touch-up paint. Unlike one reviewer's tables, the wood pieces on mine were not warped - very flat/even. They look pretty good. July 21, 2012
Excellent product. However, I found it odd that it did not come with hardware and I needed to purchase my own bolts etc. Excellent product. However, I found it odd that it did not come with required assembly hardware and I needed to purchase my own bolts etc. November 11, 2011
Wood color is disappointing The description sounds great, but doesn't exactly pull it off. The wood tops look beige and plastic. If it wouldn't cost me so much to ship back, I would. Luckily, I like the metal frames enough so I'm going to try to sand the tops and re-stain them myself. June 2, 2013
Love these!! I had been looking for what seems like forever for a small coffee table to work with my sectional. I grouped two of these and at 22 inches a piece they worked perfectly. They also have a shelf underneath so I placed two 13 inch by 21 baskets there and have all of my sons toys there and tucked out of sight. Yes! A winner! Love the wood and metal industrial loft feel. And so easy to put together--Allen wrench included! May 16, 2013
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