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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dupioni Silk Chandelier Shade 4.7 5 55 55
Great quality, gorgeous fabric. Very classy. This shade is very nice. The grey fabric is gorgeous and makes our chandelier look beautiful. Highly recommend. January 18, 2013
Gorgeous update to existing chandelier. Besides being beautiful and elegant, these shades are sturdy and of execellent quality. No welds appear to be weak. The fabric is just the right thickness so they look perfect with the light shining through. I'll be ordering more for additional lamp "re-do's". December 18, 2012
Elegant I had purchased the duponi silk shades several years back for a set of sconces that I have and was so glad to see that you still carry them. I recently purchased five more for my dining room chandelier. They are so elegant. December 16, 2012
Well constructed, sturdy shade Beautiful color selections, I got the copper which casts a warm glow. The shade is very well constructed and I expect it to last a long while. Good value for silk shade. December 19, 2012
Perfect size and color for my red chandalier The chandalier shades are great! Your wide range of colors and styles is a shoppers dream. Your design ideas are so very helpful and your pictures and descriptions make your customers feel like we're in an actual design studio. Thanks for the perfect shade of apple green! (A hard to find item). November 26, 2012
Great value for the price! I love the silk shades! They seem to be well made and the look is just what I wanted! And they arrived sooo quickly! December 15, 2012
Perfect Touch These are a great addition to the sconces in my bathroom. Really dresses the whole room up and great for the price! Thanks Ballard! December 10, 2012
Dainty and elegant Beautiful shades for a dining room or chandelier in a more formal room in your home. They are elegant, dainty and add a great touch to both the lighting and mood of a room. I highly recommend them. November 15, 2012
These shades are beautiful and compliment the fixture. The dupioni shades perfectly compliment the nine arm iron chandelier I purchased. It is the centerpiece of my entryway and the shades soften the light and add elegance to the fixture. October 18, 2012
Excellent purchase These shades are beautiful and well made. They are definitely worth the money. May 24, 2012
beautiful color and quality bought the red shades for the petite chandelier along with the matching chain cover to hang over the game table in our family room, i needed a touch of red for that corner and it worked out perfect! March 12, 2012
Beautiful These lampshades are beautiful and look great in any room. Very well made! March 8, 2012
The crowning glory to my Ballard chandelier I purchased the beautiful Ballard chandelier for an excellent price. Then, we decided it needed shades. The silk dupioni shades in "copper" were the perfect complement to our Tuscan decor. The shades can be adjusted easily to lie straight on the bulbs -an added bonus! December 17, 2011
Wonderful Shades I had my eye on the black silk chandelier shades for 2 years. I was reluctant to purchase black, but it's just the touch my dinning room needed. The shades are very good quality and they look fabulous. When a room needs a little black, do it with a shade. I also purchased the silver buffet lamps with black shades, all I can say is stunning. I just love it. I absolutely recommend these shades, in whatever color you desire. Thank you Ballard Design! May 8, 2011
I love this shade I love this shade. It is exactly what I have been looking for and in the color I wanted. Thanks for carrying so many colors of chandelier shades. December 5, 2011
Great product The chandelier I placed the shades on had belonged to my grandmother and it now looks much more elegant than in the past. The shades were perfect for it. December 2, 2011
Beautiful shades. I love the shades; however, I thought they would be more "ivory" like my lamp. They are white'r than I wanted but they do look beautiful. Great products and I would recommend. November 16, 2011
This product is well made. The shades add beautiful drama to the dining room and pick up all the black accents. They really "dress up" the chandelier. November 4, 2011
Elegant Look The shades give an elegant look to my beautiful chandelier. September 4, 2011
dupioni silk shades The glued seams are falling apart already. Clearly cheaply made. March 31, 2011
Fabulous These shades are perfect. Vibrant color, just the right size and shape! March 16, 2011
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