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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dupioni Silk Chandelier Shade 4.7 5 55 55
Nice fabric and color. The fabric is good quality and the color just as I expected. My only concern is the size. I expected them to be a bit longer or "taller." The previous shades were larger and did a better job of covering the bulb stem on the chandelier. Although they are smaller I have gotten used to the new look and will be keeping them. February 25, 2012
The shades look much richer than I expected The material and color is just what I wanted. Neat and well constructed. It makes my chandelier look even richer. They may tip a little on the bulb once in a while, but they are a great purchase. November 8, 2013
chandelier shades The chandelier lamp shades are beautiful . The apple green is a little lighter in color than I preferred. When the lights are on the shades appear to carry a gold tone but overall they add glamour to my room. September 30, 2011
Smart Shades The Dupioni silk chandelier shades were a nice addition to an old ordinary lighting fixture. It now looks extraordinary and has elegant style. October 6, 2011
beautifully made this is the second time I have bought these shades and I still love them beautifully made and true to color August 25, 2013
Quality Product at a fair price I have a plain black chandelier. The black shades add a nice touch. Even my husband likes them! :) January 29, 2014
The color, style, and quality of the materials used in the shades is excellent! The color, style, and quality of the materials used in the shades is excellent, and they look lovely on our kitchen chandelier. If the shades were an inch or two longer, they would be fantastic, and would cover the bulb, which still glares in my husbands eyes. November 4, 2012
This product is beautiful! Just $$$$ I absolutely LOVE these shades and the color is beautiful and EXACTLY what I was looking for, but I was a bit disappointed (and almost did not buy them) as I felt (and still believe) they are a bit overpriced. I found many other shades (other than this color) that were half the price, but the same product! Therefore, I wish they would have been less expensive as I probably would buy others in different colors, but these will be the only ones I purchase as they were a stretch! November 16, 2011
Just as advertised I recently bought three Dupioni silk shades for my new Petite Claire chandelier. They are gorgeous, went on easily, and are the exact shade of blue as was advertised. Couldn't be happier. August 31, 2012
affordable class I received the chandelier shades and as with all of the furnishings I have ordered in the past I have to say I was not one bit dissapointed. The workmanship, fabric and overall look is absolutely beautiful.. I put the shades on a chandelier I order from Ballard a couple of years ago and the fixture was transformed from a beautiful fixture to a magnificent one. Thank you Ballard for helping me decorate with style. I also ordered the chevron indoor outdoor rug. After receiving it I ordered two more in a different color. My entry way looks finished now and the compliments I get are an added bonus. I put two in the entry hall and a Black and beige in my den which is black, cream with touches of lime green. Every room in my home have touches of Ballard Designs. I could go on and on but we'll save that for a later date. November 9, 2013
Excellent quality as described in your catalog. This is my 7th dupioni silk shade I have purchased from your company, the first 6 were in red which I used on my chandelier for Christmas. The other 6 were in a champagne color in linen. I have purchased several items through your catalog over the years. Thank you for your excellent catalogs! October 1, 2011
ADORABLE! the shades add such charm to the chandelier...pretty, dainty, does a great job in taking out the harshness of the bulbs, material is beautiful, size was perfect and not too overbearing taking away from the chandelier..and the shape is unique compared to all out there. enjoy..well worth it! July 10, 2011
Beautiful shades Quality of the shades is exceptional. Would recommend to friends and family. September 20, 2011
Great shades!!! Love my shades that go great with my sconces I bough here at Ballard Designs. Our little cottage didn't have an overhead light, only wall connectors. So, we decided to give it that regal, expensive look. And we accomplish it with the shades!! Great product! November 20, 2013
Very rich looking Copper is a great color, excellent value, beautiful style to fit any decor. October 25, 2013
Perfect for my bathroom scones & chandelier. Loved these from the minute I saw them. The color was the perfect one for my bathroom. October 7, 2013
These are very attractive shades. These attractive shades updated my chandelier and made it look very elegant. September 27, 2013
The item had the good quality I'd been looking for. I purchased the shades to go with the 8-light Lily Chandelier as featured in the catalog and in an ad included in Traditional Home. The complete package is perfect in our breakfast area which is very traditional and helps with the transition from kitchen to den. Classic lines and great quality! July 4, 2012
Love, love, love the mini shades for my sconces! Shades are lovely dupioni silk and great price. The aqua/sea foam color is perfect. Good price too. I don't know why I waited so long to replace my old ones. February 24, 2012
These shades add a touch of class! The Dupioni aqua silk chandelier shades added that touch of color that was need to complete the last detail in my dining room. February 17, 2012
Beautifully detailed, yummy color I was very pleased with the quality and color of the shades. They were offered for significantly less than other comparable shades that I saw advertised on the web, so I was concerned that the quality would not be what I was looking for - but, they turned out to be perfect! July 11, 2011
I am very pleased with the chandelier shades. They are consistent in size and each gore is nicely finished. It is seldom that the workmanship on anything is this excellent. My chandelier looks lovely over my dining room table! September 10, 2011
Gorgeous ~~ but When my chandelier is lit at night; it looks absolutely beautiful thru the black silk shades. But the workmanship is poor. I've had to reglue the top strip on 2 of the 5 shades I bought. For the money; I'd expected better quality. March 16, 2011
Duponi shades for chandelier The shades are exactly what I wanted. The delivery service, et al, from Ballard is excellent, and I would love to order a whole room. The decor of the rooms is always an inspiration to me. March 16, 2011
Too Small Pretty but much too small, overall not a good value nor a good buying experience. Won't continue as a customer. May 20, 2013
Love the color Love the color and shape of shades.....always have had a good experience with your company... April 8, 2013
Perfect I bought these shades in gold. They are lovely - true to the pictured color with enough opacity to let the light shine through! March 31, 2013
Very Satisfied Wonderful products for the home, top line Quality, fine Customer Service. Simply Fabulous ! March 3, 2013
Chandelier looks new! I hadn't noticed how badly my old shades had yellowed and aged until I put the new ones on. So pretty and elegant. Thank you, Ballard Designs! January 28, 2013
Makes my chandelier look new again!!! The dupioni silk chandelier shades have brought new life to my old chandelier. It really looks great!!!! January 20, 2013
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