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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 5 reviewers.
Rated 5 out of 5 by beautiful is gorgeous.....adds interest anywhere really. I have 2...hung both ways. my first had a cracked mirror and they took care of it immediately thru product services August 17, 2016
Rated 4 out of 5 by Back Ordered We had to wait several weeks to receive this mirror. When it arrived it was packed very well. The mirror is very heavy and needed special wall attachments. It looks amazing! After it was hung I noticed a small yellow area between the mirror and frame. Looks like a spot they missed painting during manufacturing. Ballard was concerned, but mark still there-not returning. Mirror is obviously hard to clean, but love how it looks! July 30, 2016
Rated 5 out of 5 by Beautiful This is a beautiful mirror that I hung over the Master Bed. It is quite heavy. It accomplished the look I was seeking. I debated for quite a while because the price was more than I wanted to pay, but well worth it in the long run. I've gotten many compliments on it. May 13, 2016
Rated 5 out of 5 by Beautiful Rustic Touch I've been looking for a large mirror to hang on a very large, blank wall over our sofa. The mirror arrived, very well packaged. It does appear much darker in person than in the website photo. The gray finish isn't as whitewashed looking as the photo nor is the leaded feature as copper colored, it's more of a distressed brown. As it turns out, I like the 'in person' version much better than the photo. It appears much more rustic in person, which is the look I was hoping for. It looks beautiful against our denim colored accent wall and adds depth to the room. The frame is not made of wood and the leaded feature is not metal. You can't tell from a short distance at all and it makes the mirror lighter and no issues with hanging too heavy a piece. I love this mirror! December 19, 2015
  • 2016-09-23 T08:26:58.917-05:00
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Product:WM996-Dubois Mirror
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