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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 99 reviewers.
Rated 5 out of 5 by Stunning update for my bathroom! I have been waiting forever to add the adapter kit over my soaking tub and it is better than I anticipated! I chose the 18" seagrass shade with a 17" shade diffuser to go with my coastal theme and the diffuser really gave it a finished & sophisticated look. Great quality all the way around. The adapter was a little work as my recessed fixture required the adapter to be screwed into the side of the housing so it took a little extra work and added support (the shade is substantial so a little heavy) but I did it before my husband got home from work and he loves it too! Also had some fantastic help from customer service--thank you! June 4, 2015
Rated 5 out of 5 by Awesome light I love these lights! An inexpensive way to add character to any room. I put one over my kitchen sink and one over the master tub. I love how you can choose different shades. Plus, I just plugged it in and it was ready to go, no electrician needed. November 25, 2014
Rated 3 out of 5 by Wish the shades did not have seams I ordered three of these pendant adapters & drum shades for my kitchen. . they really are nice looking--and it is a fine temporary fix. I ordered the diffuser plate for the bottom, but returned because (as many of the reviewers noted) it did not even come close to fitting on the shade. With multiple reviews pointing out this flaw, I assumed that this mismatch would have been corrected by now~ My only other complaints are that the threads on the part that tighten It up to the ceiling seem to strip out easily, and I am unable to get the adapter snug to the ceiling, and I would prefer that the shades were seamless! All in all, though, it is a cheap alternative to hiring an electrician ! November 23, 2014
Rated 5 out of 5 by LOVE these lights Ordered two drum pendant light adapters and it's true what another reviewer said about easy install; it only took about 5 minutes to install each light. I love them - they're just what I had hoped for when ordered. Would definitely recommend to someone if they were tired of their canned light fixtures. August 11, 2014
Rated 5 out of 5 by Perfect fit for my home! Installation was a little tricky, when hanging two side by side, but completely worth the effort. April 21, 2014
Rated 5 out of 5 by What a difference! These look great. I have an open floor plan with family and dining room in one large area and these lights really help define the dining space very well. If you can screw in a lightbulb you can install these. Only challenge is getting multiple lights the exact length to match one another. Here's a TIP: Once you get them within half inch or so of each other, you can slightly unscrew the higher one to get them all the exact length. This is a great product and I'd highly recommend. March 16, 2014
Rated 5 out of 5 by Awesome quality and super easy to install! This product is fantastic. Instant update to the room. Super easy installation. Did it in under 10 mins from box to ceiling. A little snag getting it to be flush with ceiling but someone wrote a suggestion on here to gently pull the cord while tightening the bolt and it did the trick. Would definitely recommend this and am so happy with it. January 15, 2014
Rated 3 out of 5 by standard lamp shade I would like to see a natural color liner on the burlap shade. The white contrast is very stark for a hanging fixture December 16, 2013
Rated 4 out of 5 by Great product This is a great product that I couldn't find anywhere else. It looks good - especially with the diffuser. The only downside is that I wish it used a brighter bulb than 60 watts. November 22, 2013
Rated 5 out of 5 by Looks very classic in my cabana bath! Came nice packed, was easy to install and looks very classy! November 12, 2013
Rated 5 out of 5 by It is the perfect fixture over out dining room table. The size and natural look are perfect for our room. There is just the right amount of downward light using a halogen bulb with a dimmer. Perfect ambiance. October 1, 2013
Rated 5 out of 5 by A surprising find For this price, the quality and ease of installation made this a no brainer. Not sure I would put it in a high traffic space like over a kitchen counter, but for a decorative light this is a very nice product. The cord does not lend itself to a real high end look, it is more for a casual style. I encountered no issues with installation, and completed it in around 10 minutes. September 26, 2013
Rated 5 out of 5 by Looks great! This light looks great and better than some far more expensive pendent lights. It was a bit tough to install because it comes with so much cord, it has to be cut and stripped and that was time consuming. You do have to straighten the cord as well. Otherwise it has been a great purchase. September 26, 2013
Rated 5 out of 5 by Well Made and Looks Wonderful The shade definitely met my expectations ... Ballard consistently provides well made and good looking products! Thank you! August 15, 2013
Rated 5 out of 5 by Easy to install, excellent option for can lighting. These drum pendant lights look great, are easy to install and are a good value for the price. Installed 2 of them in existing can lights in our bathroom, above the vanity, and it updated the look of the whole bathroom. Love them. August 4, 2013
Rated 5 out of 5 by Plug in light adapter w/Drum Pend Shade No off/on switch missed in the description. Great otherwise! May 31, 2013
Rated 5 out of 5 by Great light! This light took me all of 5 minutes to install! Looks great and would recommend this to anyone. May 24, 2013
Rated 4 out of 5 by Dramatic Difference I read all the reviews and finally bought these for my kitchen. They make a dramatic difference in the room. It's amazing how quickly I was able to update the kitchen with this small change. The biggest "challenge" was getting them even and flush against the ceiling, but the whole process took me about 45 minutes, start to finish. That included unpacking and getting the ladder as well as the clean up! YAY! May 12, 2013
Rated 5 out of 5 by Love the shades! Had a pair of standard glass pendants over the kitchen counter and bought the green shades to replace the glass pendant. The look awesome!! They shades didn't fit "as is" I needed to do some clever adjusting - but it worked out fine. Basically I used picture hanging wire and tied the shade frame spokes to the screws that held the previous pendants. May 4, 2013
Rated 4 out of 5 by Interesting material choices and sizes Replacement for a shade that got banged up during a house move. Convenient that we were able to go for one (or two) size bigger and for a range of material choices. My wife really likes the cork material both in daylight, and at night-time when the back lighting reveals even more character. The only, slight and not unexpected, negative is that overlap band is also revealed. The lamp fitting was exactly what we needed and the shade arrived quickly and undamaged. Would definitely consider buying another replacement shade from Ballard Designs. May 1, 2013
Rated 4 out of 5 by Difficult to get even The look of the natural shade is great and it is very sophisticated. But as far as the ease.... get your ladder and plan to spend some time. Have matching light bulbs because you will have a different color shade if they don't match. Then getting the ceiling plate flush with the ceiling is very difficult and I notice the gaps. Anyone have any suggestions? I put double stick tape and it still isn't right. Getting all three shades to line up is also not easy.. plan to go up and down the ladder many times.. I saw the reviews about a 5 minute job and thought no problem. Finally I walked away and vowed to come back with the ladder another day. Some better instructions would help. Any suggestions to the above problems Ballard? March 14, 2013
Rated 4 out of 5 by Great look and value This is a great product and perfect for my location. Only disappointment is the look of the diffuser which is larger than the drum. I pictured it being inside the base of the drum rather than outside the lower edges. January 28, 2013
Rated 2 out of 5 by Thin construction The lamp shade was not the quality I expected from Ballard Design. Very thin construction covered in burlap. This would not have withstood a day in our family room! Additionally, this product arrived damaged. The box was much larger than the lamp shade, but there was inadequate packing material to prevent the shade from being crushed. Unfortunately, in order to receive a new shade, I would have had to pay for it again while sending back the other one. I choose to return and not re-order. Disappointed. December 30, 2012
Rated 5 out of 5 by Very Classy I love the difference these shades made to my kitchen. They have made it look much more sophisticated. December 29, 2012
Rated 5 out of 5 by I absolutely love this product. The only difficulty we had was trying to get all three lamps to fall at the same height. It took a little doing, but we did it and the result is fabulous. December 6, 2012
Rated 5 out of 5 by Stylish Update for my Kitchen Just had to write a review! I ordered 2 of these drum shades, in Document Brown. The smaller one, my husband hung with the Ballard shade diffuser right up at the ceiling, like a semi-flushmount. Looks charmingly stylish! The larger one is suspended over my kitchen penninsula. There was a very small dent in the larger drum, visible only if you looked up into it from one side (we didn't want a diffuser for this one since we wanted task lighting over the penninsula#. After a couple of weeks, I realized that I wasn't getting used to this small dent. In fact, it was beginning to bother me. You know how that is? Well I called up Ballard's customer service, and the operator knew exactly how I felt! She immediately ordered a replacement shade and emailed me a postage-paid mailing label. Within a week, I had a new, un-dented, shade. I put the old one in the box the new one came in, affixed the label from the email, and dropped it off at UPS! Easy! I had to pay for the new one, but I was assured credit to my account as soon as they receive the old one. This company has beautiful products #I ordered the gold glass pendant shades as well), reasonable prices, and outstanding customer service. Couldn't be happier! November 7, 2012
Rated 4 out of 5 by Perfection with ease Not being so handy hardwiring new lights was not an option these were perfect! They look great. The only thing I wish I knew prior is though the base sits flush with the ceiling it is not anchored to it and floats. Sometimes this results in a piece of trim from the can light showing. However, other than that, they look great and I love them!!! October 4, 2012
Rated 5 out of 5 by After looking at many sites I selected your Drum Pend Thank You, Your deep red hanging light was well made, easy to install, and my customer loves it. Also the price was very fair. This old idea now available allows people to light up dark corners. Sincerely, D.J.Quick Inteiors September 2, 2012
Rated 5 out of 5 by I absolutely love my purchase! What a great purchase and a good price! I opened up a recent Architectural Digest, and one of the rooms had a lamp almost exactly like the one I ordered! September 1, 2012
Rated 3 out of 5 by Perfect Look! I installed the pendant light over my farmhouse table and it looks amazing. The adapter quality was a little lacking and we had a difficult time getting the cover plate to stay flush at the ceiling over the recessed can rim because the nut is plastic and would not thread properly. We tightened the nut, and then slid the cover plate up the cord to the ceiling and it sat flush at this point. Overall it is a beautiful look and a very good price point. August 20, 2012
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Product:LS399-Drum Shade - Pendant Adapter

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