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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.2 out of 5 by 13
Rated 5 out of 5 by Sissy11 Beautiful Shade
Ordered these to make some pendant lights above our kitchen island, love the look! We always know we are getting a quality product from Ballard Designs.
May 9, 2012
Rated 5 out of 5 by HappycustomerSoDak Inexpensive and versatile
We received our product and the drum shades we received were dented. Ballard was wonderful and quickly shipped new shades. When hung, they were simple to install, beautiful and easy to change the shades if you want to create a different look.
We love the shades almost as much as we love working with Ballard!
July 19, 2012
Rated 5 out of 5 by TJTmomof3 Perfect fit!
I ordered these because we broke 1 of a 3 set pendant glass lights in our kitchen. Of course we couldn't find an exact glass match and quite honestly they were dated anyway, so I stumbled across these shades and took a chance. I wasn't sure if they would fit our existing pendant fixtures or how they would look...and they are PERFECT!!! The shade fit perfectly on the existing fixture and they look pretty neat. I did get the natural color and agree that they look darker (in a good way) when the lights are off. I think any darker color would be too dark for a kitchen.
My only negative comment is regarding the packing they were shipped in. Less than ideal is an understatement. They were hardly surrounded by anything so 1 of the 3 we got was dented. That said it turned out I wanted a smaller size anyway, so I returned all 3 and exchanged them for the smaller size just by using the packing receipt. And the new ones came fairly fast (better packaged) without any hassle.
I would absolutely recommend these to anyone looking to update their old pendant lights without getting an entire new light fixture and electrician!!
July 27, 2012
Rated 5 out of 5 by SRGN Very Classy
I love the difference these shades made to my kitchen. They have made it look much more sophisticated.
December 29, 2012
Rated 5 out of 5 by LauraPDX Love the shades!
Had a pair of standard glass pendants over the kitchen counter and bought the green shades to replace the glass pendant. The look awesome!! They shades didn't fit "as is" I needed to do some clever adjusting - but it worked out fine. Basically I used picture hanging wire and tied the shade frame spokes to the screws that held the previous pendants.
May 4, 2013
Rated 4 out of 5 by New2this Interesting material choices and sizes
Replacement for a shade that got banged up during a house move. Convenient that we were able to go for one (or two) size bigger and for a range of material choices. My wife really likes the cork material both in daylight, and at night-time when the back lighting reveals even more character. The only, slight and not unexpected, negative is that overlap band is also revealed.
The lamp fitting was exactly what we needed and the shade arrived quickly and undamaged. Would definitely consider buying another replacement shade from Ballard Designs.
May 1, 2013
Rated 3 out of 5 by homeowner11 standard lamp shade
I would like to see a natural color liner on the burlap shade. The white contrast is very stark for a hanging fixture
December 16, 2013
Rated 2 out of 5 by fluffy clean design
i like this fixture, ii bought 3 for a second home when I arrived the same day as the delivery I was disappointed that all three shades were dented in travel, I was unable to exchange them because I was there only for a week. a friend suggested the crumpled look was kind of hip.
July 1, 2011
Rated 1 out of 5 by PhotoStylist Poor Quality
This is not what I expected from Ballard Designs. First, the product had to be shipped three separate times due to damage and not being packed very well. Second, I was very disappointed in the quality of the product. It just looks cheap. The diffuser (purchased as an option) doesn't fit evenly at the bottom of the shade and it can't be adjusted.
On a positive note, the pendant light installed very easily. It is a great concept to retrofit an existing "can" light.
March 11, 2012
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