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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Drum Pendant Replacement Shade 4.2 5 13 13
Great, modern, quick way to change a room This shade is so easy to install, I did it with no help from my husband, it is a beautiful green color, and it looks really modern. I added it to a corner of my living room that only has can lights to create a sort of "reading corner". It looks great, although I thought more people would notice it and comment than actually do. I got the smallest shade size, and I had to move up to the 14 inch because the scale looked all wrong. The customer service to exchange the shade only was excellent and fast. June 19, 2011
Made my room look sophiscated I put this pendant shade in my kitchen, and what a difference it made. My kitchen went from okay to really sophiscated but not too fancy. March 16, 2011
Inexpensive and versatile We received our product and the drum shades we received were dented. Ballard was wonderful and quickly shipped new shades. When hung, they were simple to install, beautiful and easy to change the shades if you want to create a different look. We love the shades almost as much as we love working with Ballard! July 19, 2012
Very Classy I love the difference these shades made to my kitchen. They have made it look much more sophisticated. December 29, 2012
Great way to update a light fixture. These shades really updated my kitchen island. I was so pleased that they fit the pendant fixtures. April 4, 2012
Poor Quality This is not what I expected from Ballard Designs. First, the product had to be shipped three separate times due to damage and not being packed very well. Second, I was very disappointed in the quality of the product. It just looks cheap. The diffuser (purchased as an option) doesn't fit evenly at the bottom of the shade and it can't be adjusted. On a positive note, the pendant light installed very easily. It is a great concept to retrofit an existing "can" light. March 11, 2012
Beautiful Shade Ordered these to make some pendant lights above our kitchen island, love the look! We always know we are getting a quality product from Ballard Designs. May 9, 2012
Interesting material choices and sizes Replacement for a shade that got banged up during a house move. Convenient that we were able to go for one (or two) size bigger and for a range of material choices. My wife really likes the cork material both in daylight, and at night-time when the back lighting reveals even more character. The only, slight and not unexpected, negative is that overlap band is also revealed. The lamp fitting was exactly what we needed and the shade arrived quickly and undamaged. Would definitely consider buying another replacement shade from Ballard Designs. May 1, 2013
clean design i like this fixture, ii bought 3 for a second home when I arrived the same day as the delivery I was disappointed that all three shades were dented in travel, I was unable to exchange them because I was there only for a week. a friend suggested the crumpled look was kind of hip. July 1, 2011
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Product:LS399-Drum Shade - Pendant Adapter
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