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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

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O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
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  • Next day service, add $19.95
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Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Drum Pendant Shade Adapter - Recessed Can Light 4.5 5 92 92
Wish the shades did not have seams I ordered three of these pendant adapters & drum shades for my kitchen. . they really are nice looking--and it is a fine temporary fix. I ordered the diffuser plate for the bottom, but returned because (as many of the reviewers noted) it did not even come close to fitting on the shade. With multiple reviews pointing out this flaw, I assumed that this mismatch would have been corrected by now~ My only other complaints are that the threads on the part that tighten It up to the ceiling seem to strip out easily, and I am unable to get the adapter snug to the ceiling, and I would prefer that the shades were seamless! All in all, though, it is a cheap alternative to hiring an electrician ! November 23, 2014
LOVE these lights Ordered two drum pendant light adapters and it's true what another reviewer said about easy install; it only took about 5 minutes to install each light. I love them - they're just what I had hoped for when ordered. Would definitely recommend to someone if they were tired of their canned light fixtures. August 11, 2014
harp dimensions In case anyone else is wondering, the harp is 9" long, which made it too long for my needs. I'm going to keep it and hopefully can find a shorter harp at a lighting store. It's too bad Ballard didn't provide dimensions of the harp. March 16, 2014
What a difference! These look great. I have an open floor plan with family and dining room in one large area and these lights really help define the dining space very well. If you can screw in a lightbulb you can install these. Only challenge is getting multiple lights the exact length to match one another. Here's a TIP: Once you get them within half inch or so of each other, you can slightly unscrew the higher one to get them all the exact length. This is a great product and I'd highly recommend. March 16, 2014
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Product:LS399-Drum Shade - Pendant Adapter
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