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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorset Indoor/Outdoor Rug 4.9 5 7 7
This rug is soft and well made I purchased this rug for a covered deck and although it was delayed about a week I am glad I was able to still have it in plenty of time to enjoy the balance of the summer. I have purchased other rugs from Ballard in the past and the quality is excellent and they wear quite well. (I have several smaller rugs actually in my house for use under litter boxes for my kitties.) But back to this rug: it is very soft under bare feet and the pattern is actually more detailed and quite lovely in person--showing much more of the circular pattern surrounding the diamonds. I purchased the natural and it is a mocha brown and natural combination. I am very pleased with my purchase and hope the rug will hold up well in the great outdoors. August 11, 2014
Beautiful outdoor rug, and practical too! I bought the 4x6 rug. It is a very practical outdoor rug for my balcony. All I have to do is sweep it off when the dirt and leaves fall. It would equally be appropriate and pretty for an indoor room. July 10, 2014
Nice rug, but not colorful Rug is nice overall, but the green color is not as pictured online. Rug is cream-colored. The only color is in the border, which is green. I was disappointed when I unwrapped the rug, but it is soft and quality seems good. Will be keeping it. June 15, 2014
The rug is beautiful and makes our patio look soooo nice! It is extremely well made and it feels so good to walk on with bare feet! I was able to get a small discount which I appreciated. I am always worried to order things from a catalog, but everything that I have ordered from the Ballard's catalog have met my high expectations!!!! Customer service people are VERY helpful with answering all my questions. There has been NO problems with your shipping product and it has ALWAYS arrived ahead of schedule. I am TOTALLY PLEASED with Ballard's and their products!!!! September 19, 2012
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Product:RW042-Dorset Indoor/Outdoor Rug