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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester Counter Stool 4.6 5 48 48
Exactly what I was looking for! This cute stool was the perfect height and size for the small area I needed it for. It appears to be well made and the design and color work perfectly. I am very pleased with this purchase. August 26, 2011
If you order this, order all you will need at the same time Overall, I loved these stools. My only problem was that I ordered the first two and then decided I wanted two more the following year. By that time, the stools didn't exactly match in color as they were from a different batch. Even though I ordered the same color as the first time, there is a definite difference in the color of the rush seats and the color of the paint finish. Also, the new ones do not have the small round "tab" at the top of the legs as my first two did. Oh well! The quality is pretty good though, although I think they are a bit pricey. August 24, 2011
Comfortable, pretty, nice quality I purchased three of these to use at my island in the kitchen. We've had them for about 6 months now and they're still sturdy and comfortable. The stools are beautiful and the size of the seat is bigger than other rush stools you'll find out there, which was a big plus. The rush seats shed quite a bit for the first two months so I had to clean up under them quite a bit, but that's not a problem anymore. I'd highly recommend them! August 22, 2011
Great product....old world charm I love these chairs. I purchased two of the stools for my newly remodeled kitchen. They look great. The seat is larger than other styles I reviewed. Very comfortable for a backless stool. The quality is great for the price. July 27, 2011
Better than Expected! I am extremely happy with how sturdy these stools are. The seat is roomy, and I do not have to worry about my four year-old tipping the stool over when he climbs on and off. Perfect Purchase for our home! July 16, 2011
Great Counter Stools We love these stools as they are nice looking and we have found them to be very comfortable as well! June 17, 2011
Not great quality I have had this product for over a year and these stools are starting to fall apart. The woven rush seat, although very good looking, is starting to fall apart. I have to sweep the falling woven rush off the floor everytime someone sits on it. Would not recommend for everyday use. April 19, 2011
Awesome stools I love these stools! They are really great. The height is perfect and the width of the seat is just right too. They look great in my kitchen because they are understated and blend right in without overwhelming. I highly recommend. April 13, 2011
Love the cane seats! The stools are great for under my counter, comfortable and look really nice ! The black legs match the other black accents in my kitchen, pulling everything together. April 7, 2011
Great Stool for the Kitchen Overall, these stools are great. They're comfortable and quality seems to be good. I've had them for about 6 months and my one biggest complaint is that the seat material sheds and makes quite a mess on the floor after someone has been sitting it in. I'm not sure if that's normal for the type of material. Also, the feet protectors are a hard plastic, which will still scratch hardwood floors. March 17, 2011
great product for the money...have had many compliments...especially on the unique color... I was hesitant ordering without previewing the item for my antique kitchen. The bar stools arrived withing a week and turned out to be exactly as described in the catalog. Great product for the money.. have had interior designer friends compliment the color and their uniqueness. March 16, 2011
Love them, they look better in real life than in the catalog. Perfect height for an island, and very sturdy for children. The counter stools seem to be made very well, and great price. Looks great in the kitchen, and the color was exactly as stated in the catalog. Extremely comfortable to sit in. March 16, 2011
Great Stools I love my new kitchen stools. They look great, are very sturdy and have a very comfortable seat. The only reason why I didn't rate them a 5 is because the rushed seat could be a little tighter. I'm wondering how long they will last because I can put my fingers between the pieces of rope and move them. I just think it should be a little bit more compact. I am planning to buy cushions in order to protect the seats and increase the life of the stools. Of course that will cost me another two hundred dollars. In spite of this I am happy with my purchase. March 16, 2011
These barstools have warm, French country character! I searched high and low to find barstools that reflected the warmth of my French country farmhouse style home, and these are perfect for my space. I have created additional seating with them and they blend in as if they have been there for years. The seat size is very comfortable and the paint finish seems durable. I'm so happy to have found another treasure from Ballard Designs! March 16, 2011
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Product:ST230-Dorchester Counter Stool