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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester Counter Stool 4.6 5 48 48
great product for the money...have had many compliments...especially on the unique color... I was hesitant ordering without previewing the item for my antique kitchen. The bar stools arrived withing a week and turned out to be exactly as described in the catalog. Great product for the money.. have had interior designer friends compliment the color and their uniqueness. March 16, 2011
Awesome stools I love these stools! They are really great. The height is perfect and the width of the seat is just right too. They look great in my kitchen because they are understated and blend right in without overwhelming. I highly recommend. April 13, 2011
Love the cane seats! The stools are great for under my counter, comfortable and look really nice ! The black legs match the other black accents in my kitchen, pulling everything together. April 7, 2011
Love them, they look better in real life than in the catalog. Perfect height for an island, and very sturdy for children. The counter stools seem to be made very well, and great price. Looks great in the kitchen, and the color was exactly as stated in the catalog. Extremely comfortable to sit in. March 16, 2011
versatile style this stool could be used many places in the home and matches many styles of décor. Rubbed finish is subtle and not too "shabby" looking. I bought this to have an extra seat in the kitchen ( I already have 4 more of these stools by my kitchen bar). Also bought the chair height stool and matching farmhouse cushion to use with a vanity desk in my daughter's room. Stools and cushions are well made products. September 11, 2013
Sturdy Sturdy chairs with large seat. This is the second time I have ordered these stools. The ones I ordered 5-6 years ago are still intact with no defects or broken parts. September 15, 2013
This product is perfect for my island! Great color - perfect height. Cushions not needed. August 2, 2013
Excellent Choice!!! I purchased these to go in my new kitchen, they arrived today....they are great! Extremely well made and the color is perfect...The best thing about these stools is they also make a matching DESK chair which I needed....since the desk stool and counter stools are back to back I didn't want backs on the chairs...also, they tuck in nicely and don't detract from the island....packaged extremely well, fast shipping and nice quality. Would highly recommend these stools!!! June 21, 2013
Perfect! This stool is absolutely beautiful and very well made. It even came fully assembled and ready to use! July 14, 2013
Love the stools We are really pleased with these stools. They are the right height and the color is just as we expected. I like the design on the legs which makes it unique from similar types of stools March 14, 2012
Great Counter Stools We love these stools as they are nice looking and we have found them to be very comfortable as well! June 17, 2011
Such a classy looking stool I searched high and low for a stool that has this same look. Went to my mail box and a issue of Ballard Design arrived I opened it and I could not believe I saw this stool! Ordered it and when it came it was better looking than I had expected and the quality is great. They fit under my island just perfect:) March 10, 2012
Love it! These stools are perfect for my island and the cushions are substantial and add a few inches to the height, which is really nice. The cushions are a bit pricey, but well worth it!! March 11, 2012
comfortable, fits nicely under counter goes well with le mans dining chairs and sydney table December 5, 2011
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Product:ST230-Dorchester Counter Stool