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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

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Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
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  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

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Dorchester Counter Stool 4.6 5 48 48
Great Stools I love my new kitchen stools. They look great, are very sturdy and have a very comfortable seat. The only reason why I didn't rate them a 5 is because the rushed seat could be a little tighter. I'm wondering how long they will last because I can put my fingers between the pieces of rope and move them. I just think it should be a little bit more compact. I am planning to buy cushions in order to protect the seats and increase the life of the stools. Of course that will cost me another two hundred dollars. In spite of this I am happy with my purchase. March 16, 2011
Comfortable, pretty, nice quality I purchased three of these to use at my island in the kitchen. We've had them for about 6 months now and they're still sturdy and comfortable. The stools are beautiful and the size of the seat is bigger than other rush stools you'll find out there, which was a big plus. The rush seats shed quite a bit for the first two months so I had to clean up under them quite a bit, but that's not a problem anymore. I'd highly recommend them! August 22, 2011
Great-looking, sturdy, comfortable counter stool! We ordered 3 Dorchester Counter Stools in the cream color for our kitchen. They are replacing worn out counter chairs. The stools are well made and look beautiful in our kitchen! They are also nice and large in the seat, so are truly comfortable to sit on. We'd been considering ordering the 3" tall stool cushions for added comfort, but I'm now thinking that's not necessary and we like the clean look of the stools. Also nice is that our kitchen now looks much more spacious and open with the old chair-back stools gone. The cream color is a nice, warm off-white that is not too yellowy and still blends nicely with the truer whites in our kitchen. October 30, 2013
This is a beautiful product These are substantial stools, that don't look heavy and cumbersome. The seat is plenty generous to make anybody feel comfortable sitting. In addition, these stools come fully assembled. September 30, 2011
Exactly what I was looking for! This cute stool was the perfect height and size for the small area I needed it for. It appears to be well made and the design and color work perfectly. I am very pleased with this purchase. August 26, 2011
Better than Expected! I am extremely happy with how sturdy these stools are. The seat is roomy, and I do not have to worry about my four year-old tipping the stool over when he climbs on and off. Perfect Purchase for our home! July 16, 2011
Not great quality I have had this product for over a year and these stools are starting to fall apart. The woven rush seat, although very good looking, is starting to fall apart. I have to sweep the falling woven rush off the floor everytime someone sits on it. Would not recommend for everyday use. April 19, 2011
Very sturdy and comfortable This stool is great! We had shopped around and stools were small, uncomfortable and wiggly....when we received these stools, they came assembled, very sturdy, comfortable and beautiful! So glad we ordered them! Great Product! March 11, 2014
Great Value I really love the Dorchester Stool. I ordered it in the rubbed cream and will be ordering a second one. I had no problem with the "shedding" as some others mentioned. August 10, 2013
These barstools have warm, French country character! I searched high and low to find barstools that reflected the warmth of my French country farmhouse style home, and these are perfect for my space. I have created additional seating with them and they blend in as if they have been there for years. The seat size is very comfortable and the paint finish seems durable. I'm so happy to have found another treasure from Ballard Designs! March 16, 2011
Darling Stool & just perfect in my house! I now have 5 of these stools and I am just delighted - all of my grandchildren love to sit at my counter as well as anyone else that has stopped by. I do hope the seats are sturdy enough because I believe these stools will be used very frequently! February 6, 2014
Beautiful counter stool The Dorchester Counter Stool is very stylish, and compliments your kitchen beautifully. The wood is very sturdy. I do have a concern with the tightness of the weave on the actual seat. It is Not super tight, especially on the corners that get rubbed daily; and I worry about the longevity of the seat. April 17, 2013
First purchase, very happy. These are very sturdy stools - I bought them for a large kitchen island. I needed sturdy stools for my 4 small children to easily climb up and down. I also wanted a seat that adults could comfortably use. This hit the mark. No set up needed, well packed in the box and they appear to be very well made. I will update the review as we use them! April 5, 2013
Simply great buy and pretty! I was afraid to buy furniture by mail. But I have been very pleasantly surprised with the 2 stools I bought. They came very well packaged. They are very pretty, true to the color I asked for, sturdy, and made of real wood. The rush seat is very well made, strong, comfortable, and wide enough to accommodate a larger person. It's simply a great buy! January 19, 2014
Love these stools I looked everywhere for the right stools for my counter - these are great. Look great - the color is antique white with some distress - but not too much. Recommend them highly. April 14, 2013
Looks great! very pleased with stool purchase. well made and looks great with French country style but was a little disappointed in cushion that goes with stool. Cushion has two bare strings hanging out of center of cushion where tufted. Looks unfinished. Would look better with small ,flat fabric covered button. Otherwise, cushion is thick and appears well made. March 23, 2013
very good quality stool Looks great at our kitchen counter and have a nice large seat for comfort. Without a back they take up less room. Very pleased with these stools and they are stylish too April 11, 2013
Great look but shred terribly I was very excited at the look of these stools and they were a perfect height for my counter height island. However, the top sheds off and I have to constantly vacuum after people sit on the stools. I may try to get pillow cushions to see if it helps, but for the price, these are poor quality. January 12, 2014
Nice stools These arrived on time with no damages. They're really perfect for our counter and are substantial in size while still being able to fit under the counter. I love the green we got. January 2, 2013
Counter Stool Success! This was a great purchase! Quick shipping, which I needed for the holidays, and the color was exactly as it was presented in the catalog and on line. December 27, 2012
Love these stools Love these stools they are just what we needed perfect size and fit! December 13, 2013
Great purchase Strong, well made counter stool. No assembly needed. October 21, 2012
The quality for price is excellent! Atger searching for the appropriate counter stools for our great room, we found that these stools were perfect. The seat area is most appropriate for all ages. Our Grandchildren use them often without fear of tipping over and adults find the seat size very comfortable. We're very pleased with the quality and style for the price. July 15, 2012
Love this Dorchester Line!!! I originally purchased the Dorchester 3-seater bench and was so pleased that I came back for 4 matching counter stools. Not only are these items made well but they are surprisingly affordable. I purchased all in the black finish and paired it with the Toffee Check Farmhouse Cushions. A perfect addition to my French Country home decor. I am impressed with not only the Dorchester products but with everything I've purchased from Ballard Designs over the years. Thank you for offering such high quality merchandise at such a reasonable price. March 10, 2012
Lightweight with great style I purchase two that I place on the other side of my newly renovated kitchen island, the color really compliments and flows easy into my dining room. maybe I should get 2 more for holidays November 23, 2013
rush seat stools The 2 stools arrived as promised...they are very sturdy and well constructed I am an Interior Designer and these stool fit my design perfectly August 2, 2012
Great product for the price I love these stools. They are sturdy, comfortable and look great! I got the rubbed black finish. It is a nice finish- not too "worn" looking, and the counter height is good for an adult to sit up to our kitchen island. June 16, 2012
English country style The stools are perfect with my English Country style and antique wood finish. They were just the solution for the low profile I wanted. And because of the size I was able to fit 4 where I used to have 3 large counter stools. January 7, 2012
comfortable and constructed well My counter stool came earlier than I expected. It was in good condition with no packing issues. I made my own cushion to match the kitchen so it fits right in and all that have seen it love it. I have recommended this stool and would purchase again if the need came up December 3, 2011
Great product....old world charm I love these chairs. I purchased two of the stools for my newly remodeled kitchen. They look great. The seat is larger than other styles I reviewed. Very comfortable for a backless stool. The quality is great for the price. July 27, 2011
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Product:ST230-Dorchester Counter Stool