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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester Counter Stool 4.6 5 48 48
Very sturdy and comfortable This stool is great! We had shopped around and stools were small, uncomfortable and wiggly....when we received these stools, they came assembled, very sturdy, comfortable and beautiful! So glad we ordered them! Great Product! March 11, 2014
Darling Stool & just perfect in my house! I now have 5 of these stools and I am just delighted - all of my grandchildren love to sit at my counter as well as anyone else that has stopped by. I do hope the seats are sturdy enough because I believe these stools will be used very frequently! February 6, 2014
If you buy these stools, make sure you have a great vacuum cleaner. The one positive is that these stools look great in my kitchen. I purchased 4 counter stools after our renovation because the look was perfect and they seemed sturdy. However, I find little else to praise. I waited to write this review because I thought that the problem we were having 'might' go away. Months and months later, it has not. These stools have increased the amount of times/day that I have to vacuum ten-fold. I have 4 children who sit in them at least twice/day for breakfast/homework. There are ALWAYS little piles of 'hay' underneath these stools after someone sits in them from the rush-seating. I thought after they were used for a while they'd stop shedding, no such luck. It is very frustrating and a total eyesore. I have tried spraying clear glue on the bottoms to help minimize the shedding, but that hasn't helped. I've read some other reviews and it seems I'm not alone with this problem. We put those stick-on felt circles on the bottom of each leg, which minimizes the scratching on the wood floor. The seats, however, are definitely a manufacturing defect that makes these stools look cheap. Very disappointing, as I usually enjoy their products. I'm not sure I'll continue to shop here anymore. January 24, 2014
Simply great buy and pretty! I was afraid to buy furniture by mail. But I have been very pleasantly surprised with the 2 stools I bought. They came very well packaged. They are very pretty, true to the color I asked for, sturdy, and made of real wood. The rush seat is very well made, strong, comfortable, and wide enough to accommodate a larger person. It's simply a great buy! January 19, 2014
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Product:ST230-Dorchester Counter Stool