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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 69 reviewers.
Rated 5 out of 5 by Love these stools! I purchased these for a client and she loves them. I have had the same stools in cream for years and they look as good as new! August 18, 2016
Rated 5 out of 5 by Great stools We ordered similar stools from another company. They required assembly and they were not well made and the the stools wobbled so we sent them back. We received these assembled and they are very nice. High quality and they look great. August 6, 2016
Rated 5 out of 5 by Dorchester Counter Stool We just love these!! I would buy them again! Very good quality and they look great! July 13, 2016
Rated 5 out of 5 by The Dorchester stools are beautiful. We are very pleased with the quality of theses stools. They arrived as promised and were well packaged. Ballard's has not disappointed us. Well done! July 1, 2016
Rated 5 out of 5 by Great, sturdy Replaced Restoration Hardware stools...thrilled with them thus far April 30, 2016
Rated 5 out of 5 by Good Value Look great with our decor. This is our second set of 3. The first set is still around but the wicker is unraveling and they have lost some of their stability but we got a good 5 years out of them. February 13, 2016
Rated 5 out of 5 by Great Kitchen Stools The three counter-height Dorchester stools are perfect for my kitchen counter. I ordered them in white and they go perfectly in my white kitchen. October 16, 2015
Rated 5 out of 5 by Wow Wow, received in 2 days and quality is top rate. Thick fibers on the seat with color variations, as well as sturdy frames make these a winner. August 23, 2015
Rated 5 out of 5 by Work well at my kitchen island I have purchased 3 of these to use at my kitchen island, which is open to my living room. They look wonderful, are comfortable and meet our needs. July 20, 2015
Rated 3 out of 5 by Cream color closer to white & not quite as expected Nice looking 24 1/2 inch counter stool for that French Country look. If we keep it might look for a thinner cushion to protect the rush from grandkids. Sturdy, large seat, no rocking, appears well made structurally. Ordered the rubbed cream and in the three pictures in the catalog, where the Dorchester stool and bench are shown, colors varied from pale cream, cream and pale yellow. The color is closer to the white end of the scale than cream shown in the swatches in the catalog, also there is scant rubbing. The finish is very slightly rough to touch and I'm unsure if a urethane/varnish protective coating has been applied. The rush seat is an interesting look but also slightly rough to touch. Not sure if I will keep due to the discrepancy in color and the slight roughness of the finish. June 18, 2015
Rated 5 out of 5 by Perfect counter stools I looked at counter stools everywhere but could not find anything I liked until I saw these. We have a lot of chairs in our home so I wanted something backless. They are perfect - stylish & comfortable but unobtrusive. The warm brown wood color blends well with our antique oak & pine furniture. The seat is quite large & comfy. We have not had any issues with the shedding of the rush material. June 13, 2015
Rated 5 out of 5 by Gorgeous! And fantastic customer service to boot! I bought these stools in the gray color. Let me just say . . . they are beautiful! I bought four for my new house that was under construction. When they arrived, I opened up the first box, saw the stool, oohed and awed, then packaged it back up so that it would be ready to go to the new house. I didn't open the other boxes as I should have. Now that my house is ready, I opened up the other three boxes to find out one of my stools was damaged. I called customer service and they sent me a new stool (despite my several month lag in notifying them of the damage). Another beautiful stool arrived in only a couple days and I am in love! Thanks Ballard Designs! Great quality product and great quality service! June 9, 2015
Rated 5 out of 5 by Love these stools! I have the Dorchester Counter Stool in rubbed gray and they are stunning. I couldn't be happier with the color! They fit beautifully under my island and are very comfortable. We have an open floor plan and they compliment our kitchen, living area and dining area seamlessly. May 22, 2015
Rated 5 out of 5 by comfortable and look great Looked everywhere for counter height stools that were attractive and still comfortable. ordered a few in case I didn't like them. I loved them. Ended up ordering4 total.Love how great they look in my kitchen but was very surprised how comfortable they are. My husband never sits at our table anymore. He doesn't say much about décor, but loves these stools. May 14, 2015
Rated 5 out of 5 by Lovely! I wanted to replace my counter stools with backless ones to take up less visual space in my kitchen. After eyeing these for some time and much deliberation about color, I purchsed when they were on sale. They arrived promptly, assembled & well packed. I opted for the Rubbed Cream, which is describes the color well, somewhere in between white and ivory. I have not used them often but to date have had no issues with the rush seats "shedding," as others have noted. Being hand woven, however, the rush seat on one is a bit tighter weave than on the other, but that is the nature of natural products. I am very pleased with the quality and price of these stools. They are a classic design that will go with any decor. February 18, 2015
Rated 5 out of 5 by simple beauty I love that these are simple and pretty. I wanted bar stools that blended in instead of dominating. These are perfect. August 24, 2014
Rated 5 out of 5 by This product is lovely to look at as well as functional I give this five stars for form and function. I fits nicely under my counter and is substantial yet easy to move. August 23, 2014
Rated 5 out of 5 by Very sturdy and comfortable This stool is great! We had shopped around and stools were small, uncomfortable and wiggly....when we received these stools, they came assembled, very sturdy, comfortable and beautiful! So glad we ordered them! Great Product! March 11, 2014
Rated 5 out of 5 by Darling Stool & just perfect in my house! I now have 5 of these stools and I am just delighted - all of my grandchildren love to sit at my counter as well as anyone else that has stopped by. I do hope the seats are sturdy enough because I believe these stools will be used very frequently! February 6, 2014
Rated 2 out of 5 by If you buy these stools, make sure you have a great vacuum cleaner. The one positive is that these stools look great in my kitchen. I purchased 4 counter stools after our renovation because the look was perfect and they seemed sturdy. However, I find little else to praise. I waited to write this review because I thought that the problem we were having 'might' go away. Months and months later, it has not. These stools have increased the amount of times/day that I have to vacuum ten-fold. I have 4 children who sit in them at least twice/day for breakfast/homework. There are ALWAYS little piles of 'hay' underneath these stools after someone sits in them from the rush-seating. I thought after they were used for a while they'd stop shedding, no such luck. It is very frustrating and a total eyesore. I have tried spraying clear glue on the bottoms to help minimize the shedding, but that hasn't helped. I've read some other reviews and it seems I'm not alone with this problem. We put those stick-on felt circles on the bottom of each leg, which minimizes the scratching on the wood floor. The seats, however, are definitely a manufacturing defect that makes these stools look cheap. Very disappointing, as I usually enjoy their products. I'm not sure I'll continue to shop here anymore. January 24, 2014
Rated 5 out of 5 by Simply great buy and pretty! I was afraid to buy furniture by mail. But I have been very pleasantly surprised with the 2 stools I bought. They came very well packaged. They are very pretty, true to the color I asked for, sturdy, and made of real wood. The rush seat is very well made, strong, comfortable, and wide enough to accommodate a larger person. It's simply a great buy! January 19, 2014
Rated 2 out of 5 by Great look but shred terribly I was very excited at the look of these stools and they were a perfect height for my counter height island. However, the top sheds off and I have to constantly vacuum after people sit on the stools. I may try to get pillow cushions to see if it helps, but for the price, these are poor quality. January 12, 2014
Rated 5 out of 5 by Love these stools Love these stools they are just what we needed perfect size and fit! December 13, 2013
Rated 5 out of 5 by Lightweight with great style I purchase two that I place on the other side of my newly renovated kitchen island, the color really compliments and flows easy into my dining room. maybe I should get 2 more for holidays November 23, 2013
Rated 5 out of 5 by Great-looking, sturdy, comfortable counter stool! We ordered 3 Dorchester Counter Stools in the cream color for our kitchen. They are replacing worn out counter chairs. The stools are well made and look beautiful in our kitchen! They are also nice and large in the seat, so are truly comfortable to sit on. We'd been considering ordering the 3" tall stool cushions for added comfort, but I'm now thinking that's not necessary and we like the clean look of the stools. Also nice is that our kitchen now looks much more spacious and open with the old chair-back stools gone. The cream color is a nice, warm off-white that is not too yellowy and still blends nicely with the truer whites in our kitchen. October 30, 2013
Rated 5 out of 5 by Sturdy Sturdy chairs with large seat. This is the second time I have ordered these stools. The ones I ordered 5-6 years ago are still intact with no defects or broken parts. September 15, 2013
Rated 5 out of 5 by versatile style this stool could be used many places in the home and matches many styles of décor. Rubbed finish is subtle and not too "shabby" looking. I bought this to have an extra seat in the kitchen ( I already have 4 more of these stools by my kitchen bar). Also bought the chair height stool and matching farmhouse cushion to use with a vanity desk in my daughter's room. Stools and cushions are well made products. September 11, 2013
Rated 5 out of 5 by Great Value I really love the Dorchester Stool. I ordered it in the rubbed cream and will be ordering a second one. I had no problem with the "shedding" as some others mentioned. August 10, 2013
Rated 5 out of 5 by This product is perfect for my island! Great color - perfect height. Cushions not needed. August 2, 2013
Rated 5 out of 5 by Perfect! This stool is absolutely beautiful and very well made. It even came fully assembled and ready to use! July 14, 2013
  • 2016-10-30 T09:06:42.887-05:00
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