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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 221 reviewers.
Rated 5 out of 5 by Beautiful bench! I had been looking for some sort of bench seating for a large window in our kitchen. We purchased two of the two-seat benches and they fit perfectly underneath the window. They came already assembled (a plus in my husband's book!) and very well packaged. The benches are very sturdy and hold a lot of weight (hubby is a big guy). We purchased cushions for the benches as well which adds to the comfort level, although they are plenty comfortable without the cushions. Now we have that extra seating that we needed in the kitchen! March 13, 2015
Rated 5 out of 5 by love these benches I have three of the 3-seat benches....I have them under two huge windows in my front room...and another in the den for the cats to sit on and look out...they are comfortable to sit on..but they do shed...and because they are handcrafted...no two look alike...but the differences are subtle...and they really look nice! March 19, 2015
Rated 5 out of 5 by Great look to dining room Love the bench in grey looked great with dinning room table without taking up a lot of room also brought cushions in butter twill to bring it all together. Would recommend this to anyone needing to upgrade a small dinning space. March 27, 2015
Rated 5 out of 5 by Perfect for extra seating I needed extra seating for company, this bench is not only functional but quite cute with my cottage/coastal decor. April 30, 2015
Rated 5 out of 5 by Cream color perfect for bedroom The bench has just the right texture because the master bedroom is filled with heavy wood furniture pieces and chairs with busy fabrics. The woven rush seat is light in color and goes so well with the cream painted legs. Since I like to change colors in my bedroom based on the season, the neutral color of the bench will match any holiday. May 15, 2015
Rated 5 out of 5 by Very pleased with product I ordered two 1-seat benches to occasionally pull up to my breakfast room table for extra seating. These benches are the perfect height for my table. I chose the hickory brown finish. May 19, 2015
Rated 5 out of 5 by perfect for end of the bed I ordered the 2 seater in cream, with a Flax cushion topper. Fits into the space at the end of the bed perfectly. September 23, 2015
Rated 5 out of 5 by Versatile 2-seat bench with Farmhouse cushion Love this bench because of the versatility it has to offer. Originally, I bought it to serve as a coffee table with the Baldwin Apartment Sofa located in our SWFL den. I decided to buy the Farmhouse 2 seat cushion in order to move the bench into our dining room to increase the seating to 8. I couldn't say enough about this piece of furniture! November 16, 2015
Rated 5 out of 5 by Well built We purchased the 2 seat bench for our new addition .it was delivered quickly and in great condition.It is easy to pull up for additional seating and is very attractive and comfortable. February 4, 2016
Rated 5 out of 5 by Perfect for smaller spaces. Bench is sturdy, yet delicate and priced well. Very versatile for a smaller space. February 25, 2016
Rated 5 out of 5 by Very Nice I got it in Grey and I really like the look of this bench, seems very sturdy and the cushion fits great! It goes very well with the large Messina dining table with the zinc top. March 25, 2016
Rated 4 out of 5 by Great looking, great price This bench works perfectly for the foot of our bed and it was a great price. My only gripe is that the rattan makes a bit of a mess with the residue that comes off of it. Otherwise perfect. March 16, 2011
Rated 4 out of 5 by Dorchester Bench This product meets my requirements nicely. A few years ago I bought the Levanto bench and prefer the Levanto rush seating and color over the Dorchester model. The Dorchester seems slightly narrow by comparison and the rush seating pattern is different but overall I endorse this product. March 31, 2011
Rated 4 out of 5 by Very good value for the money! Very sturdy construction and nice look with turned legs. Two things I did not like were that color was darker than shown in the catalog and the rush on the seat could have been twisted tighter. To clarify, the seat was woven fine and did not sag, it was the rush itself that could have been twisted tighter. April 30, 2011
Rated 4 out of 5 by just what I wanted I love the bench and is just what I expected. I use it in our entrance way to sit on when taking off shoes, but will also use it for extra seating when needed. May 3, 2011
Rated 4 out of 5 by Worth the wait I ordered this piece in March and didn't receive it until June! There were moments when I considered cancelling the order (I had ordered several pieces from Ballard and having been dissapointed with the quality had sent them back) but I decided to wait and I was glad that I did. The 3-seat bench with its beautiful cushion look amazing in my mud room area and instantly turned a rather boring area into something special. It is sturdy and the craftsmanship is what I expect from Ballard. I would highly recommend it and would suggest to Ballard to be a little better prepared for its demand. July 6, 2011
Rated 4 out of 5 by Perfect We were looking for something to put near our entryway, next to the fireplace. This bench is perfect, just the right size for a small spot and it is very well constructed and looks quite nice. July 9, 2011
Rated 4 out of 5 by Really wonderful bench I love it - very sturdy, well made, looks like "real" furniture, not an inexpensive catalog piece. I saw mention of it in a magazine, and went to Ballard's site - otherwise I would not have known of this source. July 16, 2011
Rated 4 out of 5 by Great accent piece. Originally bought it for a different location in my house ( front door) but moved it into a coat hallway. Love the quality and durability of this product. I bought the dark brown color to match my floors and theme of the house. I think the lighter color benches would have complimented the woven rush seat a bit better since there is more "green" tones on the seat than I was expecting. Overall, great product, picture is not exact but very close. July 23, 2011
Rated 4 out of 5 by Very good item for the price. The bench came carefully packed. I am pleased that I will be able to use it for extra seating at the table, as well as in the kitchen hallway to give the kids a place to take off their shoes. July 30, 2011
Rated 4 out of 5 by I love the look of the bench I am concerned about the durability of the rush seating. It looks like it might fray in a few areas. I am very interested in your Marseille Cushions, but the color I was considering (green) has sold out. I have been watching your catalog/website for it to return, but it has not. October 6, 2011
Rated 4 out of 5 by The bench was true to it's picture in your catalog. The bench was quite nice and exactly as I expected. I was attracted to this bench for it's simplicity and spindle legs. Most benches I looked at were heavy, informal and too big. The spindle legs make this bench delicate and unique, plus the option of a 2-seat or 3-seat, was nice. The woven rush seat is sturdy and comfortable enough to sit on without a cushion. I would definitely recommend this bench. October 6, 2011
Rated 4 out of 5 by Dorchester 3 seat bench I love the way this bench looks in my entryway. The one draw back is that the woven rush bench sheds a lot and I am consistently having to sweep up the shavings off my dark hard wood floors. November 3, 2011
Rated 4 out of 5 by Dorechester Bench I really like my Dorchester Bench. The seat is wider than I thought it would be which is great for comfort. Fits so nice on the wall I picked out for it. Now I'm browsing through the catalog trying to decide on a cushion for my cute bench. November 3, 2011
Rated 4 out of 5 by great bench Love it! I got it in black and it looks great in my entryway. The only negative is that the woven part is coming up a little bit - hopefully that won't get worse. Great value for the price. November 30, 2011
Rated 4 out of 5 by Great bench I bought this bench to be used as a coffee table. It is very sturdy and I am quite pleased with the quality. I bought it in the rubbed white finish and it looks great. February 6, 2012
Rated 4 out of 5 by I'm very pleased with the bench. Looks great! The bench looks just like the picture and it perfect for my entry way. I was disappointed that it was not shipped when initially promised. However; customer service was prompt to let me know that it was delayed and the rest went smoothly. March 28, 2012
Rated 4 out of 5 by I love the look of the bench. The only negative to the bench is the the staw seat does shedd alot and has come a bit unraveled from my kids picking at it. I added a cushion to it and these things are now no longer a problem. March 28, 2012
Rated 4 out of 5 by Versatile piece Sturdy quality bench construction - only exception is that it is not uniformly stained on the underside of the rungs... (something I can remedy... but why should "I" have too?). Bench is functional & adaptable to various decor styles. April 30, 2012
Rated 4 out of 5 by This bench was a great purchase I purchased this bench to put under a large picture window in my country dining-room/kitchen. It fits perfectly and looks great. The rush seat is a little lighter than the rush seats on the dining-room chairs, but it looks fine. It also comes in very handy when I have company. The kids love to sit on it at the table on it and I don't have to pull the folding chairs out. October 6, 2012
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Product:ST231-Dorchester 1-Seat Bench
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