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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 3-Seat Bench 4.6 5 193 193
Great Bench! Visually opens up the eating area in my kitchen, love the look! January 5, 2012
Very good value for the money! Very sturdy construction and nice look with turned legs. Two things I did not like were that color was darker than shown in the catalog and the rush on the seat could have been twisted tighter. To clarify, the seat was woven fine and did not sag, it was the rush itself that could have been twisted tighter. April 30, 2011
Conveniently placed We love it! The size and color are just as anticipated. Once again, the quality of Ballard's Design are top notch and we will happily have a place to put on our shoes. September 30, 2011
Nice bench We needed the bench to complement an unused space, and hoped that it would fit the bill perfectly. It did. The piece feels sturdy and appears to be well-constructed. Both the rush seat and the finish on the bench are attractive, we are pleased with the quality of both. June 12, 2011
Love the proportions of this bench! This item arrived very well packaged and with no damage, it looks perfect in my guest room and is the exact accent piece I was looking for. Very useful as a luggage rack or seating in a bedroom. It appears in catalog exactly as delivered. Well made and stylish. June 13, 2011
Love it I purchased this (2 person) bench and looks perfect at the end of our dining table. My children love to sit next to each other on it to eat. Definitely a big hit! Well made and looks wonderful! Was back ordered so it took a little while to arrive but well worth the wait! May 26, 2011
I love my new Dorchester bench. I ordered the bench in black and it came just as pictured in the catalog. It looks perfect in front of the living room window and can be used in other rooms for extra seating. September 9, 2011
EXCELLENT PRODUCT! Waited a little while for this product as it was on backorder. Love it. I needed a little extra seating in my living room area and this fit the bill perfectly. I bought a pillow for this bench and it really looks nice. Great buy! July 11, 2011
It is perfect!! Have it at the end of the bed: it looks great, just the right size for a king size bed & is a super convenient place to put the duvet & extra pillows at night (rather than tossing them on the floor). August 3, 2011
Very good item for the price. The bench came carefully packed. I am pleased that I will be able to use it for extra seating at the table, as well as in the kitchen hallway to give the kids a place to take off their shoes. July 30, 2011
beautiful bench just as advertized! and very beautiful!!! I would recommend it. may h October 30, 2011
Absolutely beautifull bench Very well made, extremely solid bench, i honestly could not be happier with this purchase! October 16, 2011
Everything I expected and more! The bench is everything I expected from Ballard Designs and more. It updated the look of my existing kitchen table. September 25, 2011
Looks Great, Good quality, Comfortable. The Dorchester two seat bench is well made and looks great. I use this piece in a variety of situations in my home. The size, quality of workmanship and style lend to its versatility. July 22, 2011
Perfect as described This two seat bench is just exactly what we have been looking for over the past year. It is exactly as advertised. Very sturdy and great looking. August 25, 2011
Perfect We were looking for something to put near our entryway, next to the fireplace. This bench is perfect, just the right size for a small spot and it is very well constructed and looks quite nice. July 9, 2011
Love the look and comfortable too. I ordered this bench especially for my two grandchildren. Perfect height for them and takes up less space than two heavy chairs at the table. Looks wonderful in any room and is very comfortable to sit on. June 19, 2011
cute bench I was on a mission to find this bench after seeing one in a beach house we rented. Looks great in my daughter's newly redecorated room -- LOVE it! Seems well-constructed, and is a perfect "accessory" for bedroom seating or as a spot for a guest's suitcase. March 30, 2011
Love it! The bench came fully assembled and it was packed very well so as to avoid any damage. The item looks exactly as described and therefore works perfectly with my decor. Good, sturdy quality. Love it! June 22, 2011
Well made This is a really well made, stable piece of furniture. I bought it to put at the foot of the bed in our guest room. Looks good and provides a place to put guest towels as well as a place to sit when you're getting dressed. Excellent purchase. April 19, 2011
Great value Purchased the double bench to put at the foot of the bed in my guest room. It is perfect! Sturdy, functional and it looks great! Very quick shipping also. July 13, 2011
Love it- perfect size Great for sitting at window watching birds and for extra seating when needed- September 15, 2011
Great for many uses. I bought a two-seat Dorchester bench for our master bathroom -- we needed somewhere to put towels, clothing, or just sit as we dress after a shower or bath. We dressed it up with a corresponding cushion, also from Ballard. It's perfect. March 16, 2011
perfect bench for a front entryway Love this bench, put it in my front entryway and it is perfect. Looks exactly like the picture and arrives just like you see it. High quality and a good buy. July 4, 2011
Absolutely Perfect I put this in my guest bedroom at the foot of the bed and it looks great. It is quality material and craftsmanship. The size if ideal for my needs. Love it! June 23, 2011
Great product I purchased the 3-seat bench in the dark brown finish. It looks great at the end of our king size bed, and it is sturdy and well made. I am very satisfied with it. June 9, 2011
Quality piece I love this bench! I use it at my kitchen table and it is sturdy and great looking. I also bought the cushion. Great buy! July 20, 2011
Perfect look I LOVE my new Dorchester bench, it's works wonderfully with my table that I bought from Ballard about two years ago. I'm now saving for a bench cushion and my look will be complete. Susan S. April 17, 2011
Exactly like the picture When this arrived it looked exactly like it did in the catalog and fits perfectly into the room. Color and quality are excellent. July 3, 2011
Super Product Very pleased. Bench is made well. Looks great and is comfortable seating. I enjoy shopping through Ballard Designs, knowing quality products are offered and the purchasers satisfaction is insured. March 17, 2011
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Product:SB143-Dorchester Benches