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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 3-Seat Bench 4.6 5 195 195
Comfortable, compact size This bench is a terrific addition to our dining room. I purchased it, along with the farmhouse cushion, to replace 2 end chairs at our dining table. It is a great fit and slides right under a window for an extra seat when it's not in use at the table. A great value! February 20, 2012
Love my new bench My new bench fits perfectly by my front entry way. Matches my furniture also. Never have a problem with Ballard. Always satisfied with whatever I order. Thank you! November 14, 2014
Good quality - well made - comfortable I bought a two-seat rubbed cream for a pass-way from my kitchen to my den - as extra seating, a place to drop bags and mail, an extra seat that could be pulled anywhere in the house. I was pleasantly surprised at the quality and the comfort of the bench - it is a good depth and well made. The cream worked nicely with cabinet accents in my kitchen. So, I ordered a rubbed gray 3-seater for my laundry room. I had been searching for a solution there for years - and looking at various very expensive cabinet combinations - but after seeing (and sitting on) the 2-seater I bought - I opted for the 3 seater and hung a shelf/cubby/hook combination cabinet above it. It is awesome. THEN I needed a luggage rack for my guest room - but came up with the idea of putting a 2-seater (hickory brown) under the window in that room - and it's super nice - allows guest the flexibility to use as a seat or a luggage rack or a place where I can stack an extra blanker or two or some books. The guest room is really a 'craftsman' style of furniture - but the style of the bench works great - my style is a harmonious blend of all styles, I guess. Would highly recommend this product. Be sure to measure your length and depth available as these are generous benches! October 19, 2014
Perfect to be used at foot of bed. Used bench at foot of bed with cushion. Perfect to set a suitcase on while packing or unpacking, to sit on to tie up tennis shoes, or just to sit and watch TV. July 28, 2014
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Product:SB143-Dorchester Benches
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