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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 221 reviewers.
Rated 5 out of 5 by Love it I purchased this (2 person) bench and looks perfect at the end of our dining table. My children love to sit next to each other on it to eat. Definitely a big hit! Well made and looks wonderful! Was back ordered so it took a little while to arrive but well worth the wait! May 26, 2011
Rated 4 out of 5 by just what I wanted I love the bench and is just what I expected. I use it in our entrance way to sit on when taking off shoes, but will also use it for extra seating when needed. May 3, 2011
Rated 4 out of 5 by Very good value for the money! Very sturdy construction and nice look with turned legs. Two things I did not like were that color was darker than shown in the catalog and the rush on the seat could have been twisted tighter. To clarify, the seat was woven fine and did not sag, it was the rush itself that could have been twisted tighter. April 30, 2011
Rated 5 out of 5 by beautiful and sturdy I bought two single dorchester benches years ago for my craft room and loved them, so when I went to redecorate my guest bedroom I thought the three seater would be perfect for my guests to enjoy. It is so sturdy and more beautiful than it appears to be in the catalog pictures. It is a very classic looking peice and goes with any decor. I'm sure it will be passed down for generations in my family. April 29, 2011
Rated 5 out of 5 by Well made This is a really well made, stable piece of furniture. I bought it to put at the foot of the bed in our guest room. Looks good and provides a place to put guest towels as well as a place to sit when you're getting dressed. Excellent purchase. April 19, 2011
Rated 5 out of 5 by Perfect look I LOVE my new Dorchester bench, it's works wonderfully with my table that I bought from Ballard about two years ago. I'm now saving for a bench cushion and my look will be complete. Susan S. April 17, 2011
Rated 5 out of 5 by Great combination of design, function, and affordability I am very happy with the purchase. Actually it is the second bench purchased (I have the 3-seat bench, as well). I originally bought it for the mud room/back door entry, but put both in our eating nook to replace chairs. With the cushions they are very comfortable. My only disappointment is that the cushion (fabric color & pattern) I purchased for the 3-seat bench is not available for the 2 seat bench, as it seems to have been discontinued. Also, the packing was excellent and both arrived in perfect condition. April 15, 2011
Rated 3 out of 5 by Recommend only for light use This piece looks very nice but we found it too light in construction for daily use. If it's just to be out in a foyer to be used occasionally to sit and put on shoes, etc. then that would be okay. The seat material is the main concern. It needs more support below the hand woven rush. April 15, 2011
Rated 5 out of 5 by Perfect for a back entryway I have a small nook just inside the back entryway of my home, in which the dorchester bench fits perfectly. We use it to sit and put on our shoes, and when we enter the home we take off our shoes there and set them underneath and out of the way. Its perfect for us! Its well made and looks great! April 15, 2011
Rated 5 out of 5 by As Always, Great Quality I ordered this bench because it went on sale - which is exactly what many other folks did. It took a while to get here due to the increased demand from the sale - but it was well worth it. I did some searching online and this really is the nicest in this price range. Very solid construction. April 4, 2011
Rated 5 out of 5 by Sturdy, comfortable bench I bought this bench for an entryway, but I also wanted it to serve as extra seating in the living room when we had guests over. This bench is very sturdy, but light enough for one person to carry so we can use it anywhere it is needed. I also purchased the bench cushion which makes the bench a very comfortable place to sit. I love it. April 4, 2011
Rated 5 out of 5 by This producet looks fabulous in my entryway I really like this bench. It's functional and attractive. It's fits nicely in my craftsman style home, and it gives my kids a place to stop and put on their shoes. I ordered black to macth my staircase, but it's neutral enough to move to just about any room in the house should I decide to do so. My only complaint is that many others must like it too because it took forever to get it! It was on backorder. Then I received a second e-mail stating that it would be even longer. Fortunately that was inaccurate info and I received it when orinially predicted. All in all I'd recommend it! April 3, 2011
Rated 5 out of 5 by This is a great bench! This bench looks beautiful in my entry way with the buffalo check cushion on it. April 2, 2011
Rated 5 out of 5 by Solid bench but a bit messy The bench is really well constructed and looks great with our table. But the grass is REALLY messy--especially at first. It's understandable, but I wonder if a swath of felt or some liner underneath wouldn't have been a good idea. It seems to get better the more you use it and all the loose chaff falls out. I would recommend this piece, regardless. Nice looking bench. April 2, 2011
Rated 5 out of 5 by Love it I'm excited about my white dorchester bench. It was delivered in excellent condition and I love the look at the end of my bed. Fits well with my decor. Very pleased indeed. March 31, 2011
Rated 4 out of 5 by Dorchester Bench This product meets my requirements nicely. A few years ago I bought the Levanto bench and prefer the Levanto rush seating and color over the Dorchester model. The Dorchester seems slightly narrow by comparison and the rush seating pattern is different but overall I endorse this product. March 31, 2011
Rated 5 out of 5 by Black finish is stunning I absolutely love the black rubbed finish dorchester bench (2 seater) with the document fabric cushion. The workmanship is beautiful. The thickness of the cushion is so plush and comfy. Would highly recommend this product. March 30, 2011
Rated 5 out of 5 by It has a more expensive look I am very pleased with my Dorchester Bench. It has a more expensive look, fits perfectly in my small bedroom, yet adds extra seating. March 30, 2011
Rated 5 out of 5 by Love the design. The bench meets the superb quality that I've come to expect from Ballard Designs. March 30, 2011
Rated 5 out of 5 by cute bench I was on a mission to find this bench after seeing one in a beach house we rented. Looks great in my daughter's newly redecorated room -- LOVE it! Seems well-constructed, and is a perfect "accessory" for bedroom seating or as a spot for a guest's suitcase. March 30, 2011
Rated 5 out of 5 by Quaint bench This quaint bench fit perfectly in my dining room in an empty corner that I needed to fill space. Just added a few pillows and instantly had a cozy corner seating area for extra guests ... love it! March 30, 2011
Rated 2 out of 5 by Decent bench for the money. Nice looking bench but the weave is very loose so unsure how well it will hold up with time. March 30, 2011
Rated 5 out of 5 by Nice bench Very sturdy, seems to be well made. Comfortable to sit on, even without a cushion. Nice, versatile piece. March 30, 2011
Rated 5 out of 5 by Love this bench! This bench is a great price and looks wonderful in my entryway. I get compliments on it all the time! I especially love that I can change out the main cushion to suit the seasons and holidays. March 30, 2011
Rated 5 out of 5 by So glad I waited I am so glad I held out and waited for this bench! It was backordered when I placed my order for the 2-seat rubbed white bench, but I promised myself I would hold out. It sits in my living room under a window. I love it just as an accent, but the extra seating it affords is wonderful as well. I have searched everywhere and have never found a bench so pretty (love the shape of the legs on it). Very well made and a great price. I just keep coming back to Ballard! March 21, 2011
Rated 5 out of 5 by Great all-around bench Love this classic design. Perfect for the foot of the bed--but would look nice anywhere. Sturdy, attractive, and large enough to fit two storage baskets underneath. March 20, 2011
Rated 5 out of 5 by Super Product Very pleased. Bench is made well. Looks great and is comfortable seating. I enjoy shopping through Ballard Designs, knowing quality products are offered and the purchasers satisfaction is insured. March 17, 2011
Rated 4 out of 5 by Great looking, great price This bench works perfectly for the foot of our bed and it was a great price. My only gripe is that the rattan makes a bit of a mess with the residue that comes off of it. Otherwise perfect. March 16, 2011
Rated 5 out of 5 by It's a lovely bench, strong and well made I purchased this bench to place at the foot of my queen size bed, it looks great. Size is perfect, the 3 seater. I also have the 2 seater which is in my entry way and it looks great there. I love the Farmhouse cushions. March 16, 2011
Rated 5 out of 5 by Fit perfectly in the space! The color aged moss was much lovelier than I expected. More of an antiqued cream. Fits perfectly in the little nook I bought it for March 16, 2011
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Product:SB143-Dorchester Benches

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