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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Dorchester 3-Seat Bench 4.7 5 273 273
I love my new Dorchester bench. I ordered the bench in black and it came just as pictured in the catalog. It looks perfect in front of the living room window and can be used in other rooms for extra seating. September 9, 2011
Beautifully Made My happiness with this bench started when I received the box. It was packed with the most care I had ever seen. The bench is very sturdy, and well made. It is a piece that I will have for a very long time. Dont hesitate to buy it, the pictures online dont do it justice! September 3, 2011
Very well made and comfortable. I bought this as a convenient seat for putting on running shoes, etc. in my laundry room. Very stylish with my new decor. September 1, 2011
Nice look. Sturdy. The stool was a gift to a new homeowner. He liked it so much I bought a second one. My e-mail offered a discount on the second but I was unable to make the discount apply to the total balance due on the check out page on line. I called to place that order instead. August 26, 2011
Perfect as described This two seat bench is just exactly what we have been looking for over the past year. It is exactly as advertised. Very sturdy and great looking. August 25, 2011
great in Italian kitchen I have a small eat-table against the wall in my kitchen and got these stools for it. The kitchen is very Italian feeling, and although these chairs are French style they are perfect in my kitchen. The rush seats are comfortable, and the foot rests are handy. I have received many compliments on them. August 18, 2011
Even nicer than I expected! This stool is perfect for my bathroom vanity. It is very attractive and sturdy. It surpassed my expectations! August 5, 2011
It is perfect!! Have it at the end of the bed: it looks great, just the right size for a king size bed & is a super convenient place to put the duvet & extra pillows at night (rather than tossing them on the floor). August 3, 2011
Very good item for the price. The bench came carefully packed. I am pleased that I will be able to use it for extra seating at the table, as well as in the kitchen hallway to give the kids a place to take off their shoes. July 30, 2011
Super Stools These stools are beautiful and so well constructed I couldn't be more pleased. The light bounces off the rush with a confidence of texture. I ordered the aged moss finish and it has garnered several compliments. July 24, 2011
Great accent piece. Originally bought it for a different location in my house ( front door) but moved it into a coat hallway. Love the quality and durability of this product. I bought the dark brown color to match my floors and theme of the house. I think the lighter color benches would have complimented the woven rush seat a bit better since there is more "green" tones on the seat than I was expecting. Overall, great product, picture is not exact but very close. July 23, 2011
Looks Great, Good quality, Comfortable. The Dorchester two seat bench is well made and looks great. I use this piece in a variety of situations in my home. The size, quality of workmanship and style lend to its versatility. July 22, 2011
Quality piece I love this bench! I use it at my kitchen table and it is sturdy and great looking. I also bought the cushion. Great buy! July 20, 2011
Really wonderful bench I love it - very sturdy, well made, looks like "real" furniture, not an inexpensive catalog piece. I saw mention of it in a magazine, and went to Ballard's site - otherwise I would not have known of this source. July 16, 2011
Great value Purchased the double bench to put at the foot of the bed in my guest room. It is perfect! Sturdy, functional and it looks great! Very quick shipping also. July 13, 2011
Lovely Bench! Super quality and great looking bench. Looks much more expensive than it was. July 13, 2011
EXCELLENT PRODUCT! Waited a little while for this product as it was on backorder. Love it. I needed a little extra seating in my living room area and this fit the bill perfectly. I bought a pillow for this bench and it really looks nice. Great buy! July 11, 2011
beautiful, stylish, comfortable I just bought a custom trestle table that looks like an antique. I want new chairs, but am not ready to spend the money. In one of the Ballard catalogs, I saw this bench used as seating for a similar table, so I thought I'd give it a try. Not only does it look beautiful, it's comfortable as well. I prefer sitting on the benches! Oh, and it's unexpected. My friends comment that they'd never think to use bench seating at the head of the table. Thanks so much! July 9, 2011
Perfect We were looking for something to put near our entryway, next to the fireplace. This bench is perfect, just the right size for a small spot and it is very well constructed and looks quite nice. July 9, 2011
Worth the wait I ordered this piece in March and didn't receive it until June! There were moments when I considered cancelling the order (I had ordered several pieces from Ballard and having been dissapointed with the quality had sent them back) but I decided to wait and I was glad that I did. The 3-seat bench with its beautiful cushion look amazing in my mud room area and instantly turned a rather boring area into something special. It is sturdy and the craftsmanship is what I expect from Ballard. I would highly recommend it and would suggest to Ballard to be a little better prepared for its demand. July 6, 2011
Functional and Attractive Bench Sturdy, well-constructed, attractive bench. Nice size. Fits at the end of my queen size bed perfectly! July 5, 2011
perfect bench for a front entryway Love this bench, put it in my front entryway and it is perfect. Looks exactly like the picture and arrives just like you see it. High quality and a good buy. July 4, 2011
Feels fragile i love the look of my new 3seat bench, but the material that makes up the seat feels fragile. I am concerned that it will get brittle and pieces will break over time. I wonder if there is maintenance I can perform to keep the rush seat in good shape? July 3, 2011
Exactly like the picture When this arrived it looked exactly like it did in the catalog and fits perfectly into the room. Color and quality are excellent. July 3, 2011
Love it! I purchased the bench in the green color to sit in front of a large window in my living room. It is the perfect way to add extra seating to the room without adding a bulky piece of furniture. The paint on the bench is almost striated with a cream color in under the mossy green. Very well built, I expect we will enjoy this piece for years to come! July 1, 2011
Quality...outstanding The Dorchester bench was my first order from Ballard. So impressed! The bench is beautiful, quality is outstanding! Thank you Ballard! I will continue to order from you! June 25, 2011
Absolutely Perfect I put this in my guest bedroom at the foot of the bed and it looks great. It is quality material and craftsmanship. The size if ideal for my needs. Love it! June 23, 2011
Love it! The bench came fully assembled and it was packed very well so as to avoid any damage. The item looks exactly as described and therefore works perfectly with my decor. Good, sturdy quality. Love it! June 22, 2011
Love my Dorchester Bench! I am very happy with the bench. Many times when purchasing furniture online the pictures or products can be deceiving. I have come to find after several purchases through Ballard Designs that they truly offer good quality/material products that are exactly what you see online. That is why I keep coming back and will continue to do so. Rebecca June 22, 2011
Love the look and comfortable too. I ordered this bench especially for my two grandchildren. Perfect height for them and takes up less space than two heavy chairs at the table. Looks wonderful in any room and is very comfortable to sit on. June 19, 2011
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