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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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Dorchester 3-Seat Bench 4.6 5 194 194
Great looking, great price This bench works perfectly for the foot of our bed and it was a great price. My only gripe is that the rattan makes a bit of a mess with the residue that comes off of it. Otherwise perfect. March 16, 2011
It's a lovely bench, strong and well made I purchased this bench to place at the foot of my queen size bed, it looks great. Size is perfect, the 3 seater. I also have the 2 seater which is in my entry way and it looks great there. I love the Farmhouse cushions. March 16, 2011
Fit perfectly in the space! The color aged moss was much lovelier than I expected. More of an antiqued cream. Fits perfectly in the little nook I bought it for March 16, 2011
It's just what I needed. I put this bench at the end of my bed to hold decorative pillows at night. In the daytime, it is a great place to sit down and put on pants or shoes. It looks nice...casual and elegant at the same time. March 16, 2011
Great design for the money The rush is a little rough and can snag. Atop clear flat finish would be nice for those who do not want a cushion March 16, 2011
Great stye, quality, and versatility at a great price. I have used my 2-seat Dorchester bench as a coffee table for awhile now and I could not be happier with my purchase. I have 2 rough and tumble boys and an active Labrador, and not a nick of paint has been damaged on this piece despite many bumps and whacks. I am very particular about finish quality, and this meets my standards and beyond. I have even found my boys standing on the rungs, and they have not budged. EXCELLENT product that I would recommend in a heartbeat! March 16, 2011
Great for many uses. I bought a two-seat Dorchester bench for our master bathroom -- we needed somewhere to put towels, clothing, or just sit as we dress after a shower or bath. We dressed it up with a corresponding cushion, also from Ballard. It's perfect. March 16, 2011
Good value I shopped around and found this to be best all around value...construction, appearance, and cost. March 16, 2011
Beautiful design, sturdy, functional These benches are beautiful at the foot of twin beds in a new guest room. Very welcoming and functional and a great value for this pricepoint. March 16, 2011
Great quality. I have been looking for years for the perfect piece to place in front of my window on to the lake, and with this piece I hit the jackpot. March 16, 2011
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Product:SB143-Dorchester Benches
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