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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 221 reviewers.
Rated 4 out of 5 by The Dorchester bench is just the right size for my entry hall. Two seats--comfortable, and easy to move elsewhere for extra seating. Nice first impression! October 15, 2012
Rated 4 out of 5 by Kids love it My 3 children love this bench which I am using at my kitchen table. It slides neatly under my 80 year old antique, 5 leg table. I am going to order the matching seat cover for it this week. I am also considering ordering 1 more. I bought this one to use because we are using all leaves in the table now and 1 of my 6 chairs broke. I have had it about a month. One negative I have observed is that with 3 children seated on it, some fibers from the woven seat were underneath it on the floor. I am hoping this is a short term, new issue and will not be a problem over time. I ordered this in brown, it is really pretty. December 1, 2012
Rated 4 out of 5 by Happy with selection The three seat bench in cream is perfect for my breakfast room table. The slightly distressed finish matches my existing Ethan Allen table. Quality is very good for the price. Only drawback is that the rattan seat is scratchy so my kids need to wear long pants. December 6, 2012
Rated 4 out of 5 by This is well made and fits perfects! I added this bench instead of the two chairs I have for the table to give me more space. It was hard to find the rush bench seat in a smaller than average size bench. KMM Potomac, Md. March 3, 2013
Rated 4 out of 5 by Well made bench and cushion. Nice color designs. Very nice bench with a comfortable tie-on cushion. The cushion needs more tie-ons in the center, not just the four corners, because the center of the cushion moves back as you sit on it and doesn't return. March 15, 2013
Rated 4 out of 5 by Comfortable, good-looking bench. I had a lot of patient help from the Ballard ordering department when I made this purchase, as I was trying to match the color of a similar bench I'd bought from Ballard several years ago, which required some research on their part. Thanks for the help, Ballard; I'm very pleased with my purchase. The bench looks great! April 18, 2013
Rated 4 out of 5 by Has a great look I love the look of this bench at my kitchen table......however, after 6 months the rushing dried out and began to fall apart. I had to sweep the kitchen floor under the bench every time someone sat on it. I wish the rushing had some kind of sealant on it for durability. April 24, 2013
Rated 4 out of 5 by Very pleased with this product Have only had this for a short time but it seems to be very sturdy and durable. It was packaged well and looked exactly like I hoped it would. We actually use it to sit on and I was worried if it would hold up. It has met all of my expectations so far. Great product. January 9, 2014
Rated 4 out of 5 by Love it! I love my new 3-seat bench. The rubbed cream matches perfectly in my home. It was packaged very well. Its is very sturdy. The only issue I have is that it does shed. But, I knew that going into it based on other reviews. I also have the matching stools and they shed too. But, its no big shake. I have to sweep up the floors anyways from falling food (from my kids). They are made very well. January 9, 2014
Rated 4 out of 5 by Simple & Makes a Statement My Dorchester bench came packaged very well and arrived in good condition due to a good job on the packaging. I love the simple yet statement that it sets for our master bedroom. However I do want to find a seatng cushion for it to pop but I will most likely have to purchase fabric and make my own as I am not able to locate that special item that I am wanting for this. January 11, 2014
Rated 4 out of 5 by I love the look. And it' comfortable seat. Love the look. Added to our existing table. Finishes the look. February 8, 2014
Rated 4 out of 5 by Great Bench I purchased the worn black 3-seat bench. It was packed well and arrived without damage. I waited almost 2 months to review this item to make sure there weren't any issues. Overall I am pleased with my purchase. I would have given it 5 stars but there is one problem. The rush does shed. However, it has decreased considerably since arriving and it is in heavy use. I use the bench as a coffee table and extra seating in our game room. The bench is primarily used by small kids and preteens. Yes, I do believe the bench will hold up under these conditions. :) The bench is solid and the finish is a perfect worn black. March 6, 2014
Rated 4 out of 5 by this product is lovely I am very happy with the dorchester two-seat bench. It looks adorable in my dining room. I would recommend it to anyone. I have had several compliments on this piece. March 25, 2014
Rated 4 out of 5 by Unique This bench is exactly what I've been looking for. It's not so easy to find a bench seat at this height. Love the woven rush seat. May 30, 2014
Rated 4 out of 5 by french country bench I purchased 3 benches. They are pretty and functional and look great with my casual kitchen table. I wish they were about 1" - 2" smaller as they are a bit wide. July 3, 2014
Rated 4 out of 5 by Great purchase Exactly as advertised. Arrived in excellent condition, packaged well and fits nicely in our beach home. July 9, 2014
Rated 4 out of 5 by 1 seat great seat! I love the 1 seat benches I bought.....we loved the two so much I tried to purchase the dorchester counter stools to match and went through 3 different shipments trying to get 2 quality stools! One stool wasn't even wrapped in the box! Terrible quality control on the stools. Needless to say we didn't get the stools! Can not recommend this company because of that! April 3, 2015
Rated 4 out of 5 by Nice simple bench with clean lines I will use this at the shore in a small bedroom with built in closets and white furniture. It is a great addition January 22, 2016
Rated 4 out of 5 by Good value for a good price! I like how the Dorchester two-seater bench looks at the end of my bed. It seems to be well made and sturdy; now I have a place to sit while I'm putting on shoes. It is also big enough to hold extra bedding and pillows while we are sleeping. April 10, 2016
Rated 3 out of 5 by Great design for the money The rush is a little rough and can snag. Atop clear flat finish would be nice for those who do not want a cushion March 16, 2011
Rated 3 out of 5 by Recommend only for light use This piece looks very nice but we found it too light in construction for daily use. If it's just to be out in a foyer to be used occasionally to sit and put on shoes, etc. then that would be okay. The seat material is the main concern. It needs more support below the hand woven rush. April 15, 2011
Rated 3 out of 5 by Feels fragile i love the look of my new 3seat bench, but the material that makes up the seat feels fragile. I am concerned that it will get brittle and pieces will break over time. I wonder if there is maintenance I can perform to keep the rush seat in good shape? July 3, 2011
Rated 3 out of 5 by Bench good cushion not so good Liked the bench very much and it works in my space. The cushion on the other hand was disappointing especially for that price. It is very soft. The fill material is not good enough. I would have given the bench 5 stars and the cushion 1star. October 26, 2012
Rated 3 out of 5 by not enough seat support I love the style. Quality is pretty good. I bought the longest bench, which does not have enough support under the woven seat. The seat is already sinking down. The smaller one would have more support. The bar stools are excellent. October 30, 2012
Rated 3 out of 5 by Great to look at - a little scratchy Great looking benches (I got two of large benches -- one as a window seat, and one for the end of my bed). But they are scratchy to sit on, and the straw breaks and comes off easily. Cushions would cure both problems, but I like the look of the bare straw... so I just have to be careful (and not let the cats anywhere near them). -- Felicia in Montrose October 30, 2012
Rated 3 out of 5 by This product looks great The wood features are very nice but the actual rush seat is not as firm or strong or stiff as I thought it would be. I put it under a window and it looks great and don't anticipate a lot of sitting on it so the weakness of the rush should not be a factor. February 8, 2013
Rated 3 out of 5 by Rush seat very dry The design/sturdiness and overall look of the bench is excellent. But, the rush is dry/crunchy and has sharp ends poking out. I would've liked a smoother surface. Considered returning it, but decided to give it 2 coats of shellac. I know this voids the warranty, but I am much happier with the bench now. February 17, 2013
Rated 3 out of 5 by Some problems with this product I've got to write this review while I'm still totally out of breath from wrestling the foam insert into the cover! What a hassle! You need a slick cover over the foam - it won't slide into the cover - the fabric of the lining sticks on the foam. Now that it's on, it doesn't lay completely flat. I'm hoping that will correct itself over time. Never would have bought it if I knew it would come in two pieces and it would be SO difficult to put them together. Imagine what it will be like after I wash the cover a time or two! You need to revise this product. March 30, 2014
Rated 3 out of 5 by Nice product but finish not what was expected The ordering process was very efficient and the bench was received in a timely manner. I ordered the rubbed white finish but was disappointed in the overall look of the painted parts of the bench. It was certainly white but did not have the rubbed look that was pictured and was expected. I kept the bench because I liked the overall appearance but would caution others if you are looking for the antiqued look, you may be disappointed. July 24, 2014
Rated 2 out of 5 by Decent bench for the money. Nice looking bench but the weave is very loose so unsure how well it will hold up with time. March 30, 2011
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